Single Point of Access Senior Pathway Navigator- Autism

Job description

Job responsibilities

The Single Point of Access Senior Pathway Navigator-ASD will provide day-to-day support to the service Pathway Navigators by ensuring the following.

The Pathway Navigation team completes comprehensive, holistic assessments for patients with suspected ASD, or those requiring a dual ADHD and ASD assessment, who meet the service criteria, within agreed timeframes.

The Pathway Navigation team identify clinical risks and evaluate urgency to escalate when required to the appropriate person or service.

The Pathway Navigation team develops collaborative wellbeing action plans with individuals presenting with neurodivergent symptoms that promote choice and complement any medical treatment or advice

The Pathway Navigation team discuss alternative providers of ADHD and ASD assessments enabling clinically appropriate and informed patient choice.

The Pathway Navigation team completes MDT paperwork to a competent standard and follows the MDT process correctly and with confidence.

The Pathway Navigation team complete effective Right to Choose conversations and complete appropriate administration and referral processes correctly.

The Pathway Navigation team identify any barriers to people accessing support for their ADHD and ASD symptoms and work with individuals to overcome these.

The Pathway Navigation team utilise a range of techniques and interventions to support people with neurodivergent symptoms, to better understand themselves from a strengths and challenges perspective.

The Pathway Navigation team monitor and record outcomes within SystmOne using agreed templates, assessment tools and outcome measures.

The Single Point of Access Senior Pathway Navigator- ASD will:

Demonstrate a clear understanding of the service scope and remit, and effectively support the team to deliver within this, using compassion, encouragement, and tolerance.

Support the Service Delivery and Relationship Manager to build local community resources of activities and services to support people living with ASD symptoms.

Continuously support and mentor Pathway Navigators within the service to deliver best outcomes for service is line with the service specification.

Support structured reflective practice within the team, and ensure huddles provide effective peer supervision for the whole team.

Proactively seek and communicate training opportunities to the Service Delivery and Relationship Manager.

Ensure that team training meets the needs of the team, by supporting the Service Delivery and Relationship Manager plan and facilitating all training.

Lead and participate in team meetings and huddles, ensuring awareness and understanding of training requirements and delivery against these.

Encourage and foster collaboration within the team, supporting collective decision-making and co-production in service development, in line with the ethos of the service.

Ensure Service Support Officers effectively maintain KPI adherence by professionally escalating any service gaps to the Service Delivery and Relationship Manager.

Ensure that patient records and other information systems are completed accurately, in line with agreed timescales and governance standards.

Supported the Service Delivery and Relationship Manager with service assurance processes, including collating and analysing quality and performance data for governance reporting and contributing to internal governance meetings.

Monitor and evaluate data, information and service user feedback to ensure ongoing service quality.

Embed learning from incidents, feedback, and audits into practice to support continuous service improvement and enhance quality of care.

Ensure incidents are reported promptly and accurately in line with organisational governance procedures, while maintaining compliance with all mandatory training and professional learning requirements.

Complete monthly clinical template audits to support the Clinical Lead and quality outcomes of the service.

Ensure the Pathway Navigation Team maintains service KPIs and proactively escalates any barriers or concerns to the Service Delivery and Relationship Manager in a timely and professional manner.

Prepare and coordinate internal weekly MDT meetings.

Provide supervision to Pathway Navigators as required within remit presented by the Service Delivery and Relationship Manager.

Ensure that patient support is meaningful and respectful, promoting self-understanding and self-compassion, and is in line with the individuals action plan.

Support the Service Delivery and Relationship Manager with operational duties such as updating clinical templates in line with service models and KPIs.

Ensure absolute adherence to service standard operating procedures and processes; demonstrating confidence in supporting others to fulfil them.

Adhere to organisational policies and procedures, utilising them to support the team and drive service quality.

Work with team members and colleagues to continually improve the quality of services within the overall organisational governance frameworks and service objectives.

Person Specification

Experience

Essential

• Lived experience and or experience of working in a service that supports individuals living with ASD symptoms.
• Evidence of seeking and identifying opportunities to support and improve service delivery, for example, improving processes, making efficient use of resources and identifying and suggesting lessons learned.
• Significant experience of supporting patient support functions and teams.
• Explaining and justifying a point of view professionally to a broad range of stakeholders.
• Communicate governance standards, expectations, and learning from incidents to the wider team through meetings and service updates, ensuring staff are informed of best practice and compliance requirements.
• Experience of working in a busy environment with members of the public from diverse backgrounds, including supporting individuals during challenging periods of their lives.
• Significant experience of collating and organising information from one or more sources to support organisational level meetings.
• Experience of checking progress against targets, reporting as necessary and taking appropriate actions within remit to resolve exceptions in partnership with the Service Delivery and Relationship Manager.
• Experience in working with and liaising with senior leaders, managers and peers.
• Proven ability of working to strict Standard Operating Procedures (SOPs), escalation protocols and service KPIs.
• Proven ability of leading, supervising, or supporting others in a professional setting with compassion.
• Ability to perform service level analysis including investigating and documenting incidents and support with solutions.
• Proven ability and experience of successfully supporting the delivery of services within a challenging environment, to agreed parameters of timescales, and quality.
• Proficient in making timely, informed decisions with minimal guidance, identifying relevant information and consulting others appropriately within the agreed scope of the role.
• Experience of working and communicating complex matters with colleagues and stakeholders at varying levels.
• Experience of contributing to service planning and supporting the development of services to meet organisational objectives and performance targets.
• Experience of identifying opportunities to improve pathways, processes or service delivery and supporting the implementation of change.

Desirable

• Demonstrable experience of working to reduce health inequalities and supporting underserved groups to access services and achieve positive health-based outcomes.
• Experience of working to formal good practice service management methods.

Systems and Compliance

Essential

• Advanced in the use of Microsoft Office packages including Outlook, Word, Excel, and PowerPoint.
• Knowledge of working with clinical systems such as SystmOne, AccuRx etc.
• Knowledge of the importance of Information Governance.
• Understanding of the Data Protection Act.
• Experience of compliance with statutory standards including experience of GDPR.
• Able to identify and manage risk, incidents, concerns and associated learning.

Personal Attributes

Essential

• Believes in collaborative and peer-supportive working environments to achieve the best patient outcomes.
• Able to add constructively to the debate and identify solutions.
• Adaptable and flexible, able to respond positively to new developments and rise to meet challenges created by changing situations.
• Evidence of inspiring, supporting and leading others.
• Excellent communication skills; written and verbal.
• Committed to adhering to organisational processes, policies, and compliance requirements.
• Working reflectively to support best service outcomes.
• Commitment to providing a psychologically safe, supportive, and inclusive environment for peers and patients.
• Strong organisational and problem-solving skills with the ability to manage competing priorities in a complex service environment.
• Proactive approach to identifying opportunities for service improvement and contributing to the development of effective solutions.
• Ability to support and influence others positively when implementing service improvements or changes to working practices.
• Commitment to continuous improvement and delivering high-quality, patient-centred services.

Qualifications

Essential

• Educated to degree level, or equivalent experience in a patient facing role
• Evidence of continued professional development, relevant to neurodevelopmental or mental health services

Desirable

• Formal training in ASD and/or neurodevelopmental conditions
• Accredited coaching, counselling, or motivational interviewing training
• Health coaching qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leeds GP Confederation

Address

Building 3,

White Rose Park, Millshaw Park Lane

Leeds

Yorkshire

LS11 0DL

Employer's website

https://www.leedsgpconfederation.org.uk/ (Opens in a new tab)