Neurodiversity Pathway Navigator

Job description

Job responsibilities

MAIN DUTIES

The Single Point of Access Pathway Navigator is responsible for the following;

Complete comprehensive and holistic assessments of need for patients with suspected ADHD who fit the criteria for the service within agreed timeframes.

Identify patient safety risks and escalate concerns when necessary to the appropriate person, following correct protocols and within a timely manner.

Develop collaborative wellbeing action plans with service users with ADHD symptoms which promote choice and accessibility.

Discuss all available providers of ADHD assessments enabling clinically appropriate and informed patient choice. In cases where it is agreed to refer, all necessary patient administration will be completed as per agreed protocols.

Identify any barriers to people accessing support for their ADHD symptoms and work with individuals to overcome these.

Use a range of techniques and interventions to support people with ADHD symptoms, to better understand themselves from a strengths and challenges perspective, to encourage a more positive mindset and ability for self-advocacy.

Monitor and record outcomes within agreed clinical templates, assessment tools and outcome measures.

Reflect on personal and team practice, participating openly and constructively in team meetings and huddles, peer supervision, and MDT meetings

Ensure that patient records and other information systems are completed accurately and within agreed timescales.

Responsible for reporting incidents accurately and completing all required training and learning within deadlines.

Ensure timely and comprehensive preparation for MDT meetings, with all required patient information collated, updated, and shared in advance (as per the MDT standard operating procedure).

Maintain high standards of patient care, evidenced through positive patient feedback and the timely, effective management of patients across service pathways.

Achieve agreed service activity, quality, and outcome targets in line with contractual KPIs and organisational standards.

Worked within agreed KPIs, escalating issues promptly when targets cannot be met.

Ensure that support undertaken is meaningful and respectful, promoting self-understanding and self-compassion, and is in line with the individual action plan.

Adhere to organisational policies and procedures relating to risk and patient safety.

Work with team members and colleagues to continually improve the quality of services within the overall organisational governance frameworks and service objectives.

Have good written and verbal communication skills and adapt their approach for people with ADHD as required.

Have awareness and experience of working with and respecting confidential material.

Person Specification

Systems and Compliance

Essential

• Proficient in the use of Microsoft Office packages including Outlook, Word, Excel, and PowerPoint.
• Knowledge of working with clinical systems such as SystmOne, AccuRx etc.
• Knowledge of the importance of information governance.
• Understands concepts of risk and incident management.
• Experience of managing highly confidential information in a professional and restricted manner.
• Working knowledge of administration processes and systems
• Proven ability to effectively use recommended document management systems.
• Proven ability to maintain and implement methods and techniques for the organisation, storage and version control of information in accordance with regulations, policy and auditing requirements.
• Willingness to learn and develop advanced skills in relevant working area.

Personal Attributes

Essential

• Proven ability to work collaboratively in a dispersed team and encouraging team cohesiveness through sharing information and expertise, working together to solve problems, and putting team success first.
• Be interested and positive about what senior managers and the team are trying to achieve.
• Strong communication skills; written and verbal.
• Committed to adhering to organisational processes, policies, and compliance requirements.
• Contributes to creating a supportive and inclusive environment for peers and patients.
• Open to feedback and developing reflective practice skills to improve their work and contribute to service outcomes.
• Remain positive and focused on achieving outcomes despite setbacks.
• Take ownership of problems in own area of responsibility.
• Proven ability of being proactive, taking action independently whilst supporting the work area.
• Ability to communicate complex information within the scope of the roles responsibilities

Experience

Essential

• Lived experience and/or experience of working in a service that directly supports neurodivergent individuals.
• Experience of directly working with members of the public in a busy environment.
• Experience of directly working in a service that supports improved health and wellbeing.
• Experience following Standard Operating Procedures, escalation processes, and service KPIs.
• Capable of managing own workloads and meeting tight deadlines agreed with line manager in line with contractual expectations.
• Ability to work effectively in a challenging environment whilst meeting deadlines and maintaining high quality standards.
• Proven ability and experience of prioritising and organising a large and busy workload and demonstrable experience of planning activities for self or as part of a team.

Desirable

• Demonstrable experience of working to reduce health inequalities and supporting underserved groups to access services and achieve positive health-based outcomes.

Qualifications

Essential

• Degree or foundation degree in a relevant field
• (Psychology, Health & Social Care, Mental Health, Occupational Therapy, Social Work, Education, etc.)

Desirable

• Coaching, counselling, or motivational interviewing training
• Health coaching qualification
• Evidence of continued professional development, relevant to neurodevelopmental or mental health services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leeds GP Confederation

Address

Building 3, White Rose Park,

Millshaw Park Lane,

Leeds

LS11 0DL

Employer's website

https://www.leedsgpconfederation.org.uk/ (Opens in a new tab)