Job responsibilities
TITLE: Shift Coordinator - Access Services
DEPARTMENT:
Operational
Team
LOCATION: Leeds
HOURS
OF WORK: 0.5
WTE over a bi-weekly rota
CONTRACT: Permanent
ACCOUNTABLE TO: Service Delivery & Relationship Manager
ROLE SUMMARY
Shift
Coordinators will work as part of a team to ensure the smooth running of the
Leeds GP Confederation Enhanced Access Hours and Same Day Response and Urgent
Care Services. Acting as the link between frontline delivery teams and the
operational leadership team, they will provide real-time oversight and
coordination of service activity.
Shift
Coordinators will have excellent communication and relationship-building skills
and will be the first point of contact for teams on shift, escalating issues
when required.
Working closely
with partners such as Local Care Direct (LCD) and the NHS 111 Directory of
Services team, the role ensures patients receive access to safe, appropriate,
high-quality same-day response services.
The post holder
will supervise reception teams on duty, support the induction of new staff, and
deliver training when new processes are introduced. Highly organised and
adaptable, the Shift Coordinator will be able to work under pressure and
respond effectively to operational challenges to maintain service continuity.
Shift
Coordinators will work on a rota covering evenings and weekends across 7 days to
ensure adequate cover during service operating hours and will be supported by
the operational leadership and/or Senior Manager on-call rota. The post holder
will be required to work flexibly and travel to any service site across Leeds.
KEY WORKING RELATIONSHIPS
All
members of the Leeds GP Confederation Enhanced Access Hours and Same Day
Response teams, including central leadership and service delivery teams
External
partners including LCD, NHS 111 Directory of Services, member practices, and
other stakeholders as required
MAIN DUTIES
The postholder will be required to undertake the following duties:
Shift coordination and management support:
Act as the first point of
contact for frontline staff and external partners, responding effectively to
issues, enquiries, alerts, and notifications.
Monitor and manage service
capacity throughout the shift.
Cascade relevant information
to staff in a timely and accurate manner.
Provide on-the-day support
and supervision for sessional reception teams.
Support the induction and
onboarding of new staff members.
Ensure staff understand and
follow relevant policies, processes, and guidelines.
Ensure staff have access to
appropriate equipment, resources, and materials; escalate premises or equipment
issues as required.
Provide robust handovers to
the on-call manager and leadership team after each duty period.
Produce a detailed handover
following weekend shifts.
Ensure incidents are reported
in line with policy and contribute to investigations of incidents and
complaints where appropriate.
Be familiar with and able to
implement relevant Business Continuity Plans to manage operational issues.
Ensure service environments
meet legislative, safety, and infection-prevention requirements.
Administrative Duties:
Actively
and constructively contribute to administrative tasks.
Support
the operational delivery team by collecting service quality and performance
data.
Plan
and complete activities within agreed timescales, ensuring actions are followed
up via email, telephone, or other communication channels.
Maintain
accurate documentation and records as required.
General:
Perform
duties in accordance with organisational policies and to the best of your
ability.
Maintain
your own professional competency and undertake appropriate development
opportunities.
Contribute
to a learning culture focused on high-quality care and continuous improvement.
Promote
effective communication across the Leeds GP Confederation with staff, member
practices, and stakeholders.
Support
a culture that promotes health, safety, security, and compliance with all
statutory and mandatory requirements, including Health & Safety and
Information Governance.
Demonstrate
commitment to equality, diversity, and inclusion in all aspects of the role.
Maintain
the confidentiality and security of information across the organisation and
partner agencies.
Ensure
all external interactions reflect Leeds GP Confederation corporate values and
messaging.
Undertake
any other duties required to fulfil the responsibilities of the role or meet
organisational needs.
