Job summary
An exciting opportunity has arisen to join the Leeds GP Confederations (the Confed) operational team as Service Support Officer.This
is a fantastic opportunity to be part of an innovative, close-knit team
delivering a range of Primary Care services for the population of Leeds. As an
integral part of the operational team, you will be providing administrative
support specifically to the Leeds Community Dermatology service.
The
Service Support Officer will work alongside the Business and Operations Manager
and Service Delivery Manager to contribute to the achievement of service
objectives to benefit Community Dermatology Providers and service users.
The
post-holder will be a key member of the operational team, playing an active
part in the delivery of services.
Main duties of the job
The Service Support Officer will be an integral part of the team, providing administrative and operational support to the Leeds Community Dermatology service. They will develop and maintain Standard Operating Procedures for all aspects of work and act as an initial point of contact for telephone and email queries; effectively responding to enquires and issues.
The role will be responsible for the day-to-day delivery of business and operational administration support for the work undertaken by the contract management team, escalating risks or issues to the appropriate person.
The role will participate and contribute to various service delivery and contract meetings and complete actions within planned time whilst also contributing to ongoing development and continuous improvement of the Community Dermatology service.
The postholder will take a proactive approach in providing day-to-day support to business operations.
About us
The Leeds GP Confederation has two purposes:
To be a voice for and represent General Practice in the Leeds Health and Care System:
- A collective voice for General Practice that will be heard throughout the health and care system
- Through representation and active participation in the health & care system to contribute to the setting of strategy and decision making
To hold contracts to enhance access to healthcare across Leeds and to provide a range of services to General Practices:
- By providing services and holding contracts that directly support General practice
- By having an infrastructure that enables, where appropriate, at scale working for the benefit of general practice and populations
- Inclusive transparent governance
- Not-for-profit
For further information, please go to www.leedsgpconfederation.org.uk
Job description
Job responsibilities
The Service
Support Officer will:
- Provide administrative and operational
support to the Leeds Community Dermatology service
-
Develop and maintain
Standard Operating Procedures for all aspects of work.
-
Act as an initial
point of contact for telephone and email queries; effectively responding to
enquires and issues.
-
Be responsible for the
day-to-day delivery of business and operational administration support for the
work undertaken by the contract management team.
-
Escalate risks or
issues to the appropriate person e.g. Service Delivery Manager.
-
Participate and contribute to various service delivery and
contract meetings and complete actions within planned time.
-
Contribute to ongoing development and continuous improvement
of the Community Dermatology service.
-
Take a proactive
approach in providing day-to-day support to business operations.
-
Support the Service Delivery Team by
collecting, analysing, and maintaining service quality and performance data.
-
Preparing activity reports with clear
narrative to inform monitoring and decision-making.
-
Provide efficient and
effective administrative support to operational meetings, including the timely circulation
of agendas, papers, action logs and accurate minute taking.
-
Works with colleagues
to continually improve the quality of services within the overall
organisational governance frameworks and service objectives.
-
Works with colleagues
to identify, manage and minimise risks within the overall organisational risk
management frameworks.
-
In agreement with
their line manager carries out such other duties as may be reasonably expected
in accordance with the grade of the post.
-
Build and maintain
professional working relationships with all stakeholders.
Job description
Job responsibilities
The Service
Support Officer will:
- Provide administrative and operational
support to the Leeds Community Dermatology service
-
Develop and maintain
Standard Operating Procedures for all aspects of work.
-
Act as an initial
point of contact for telephone and email queries; effectively responding to
enquires and issues.
-
Be responsible for the
day-to-day delivery of business and operational administration support for the
work undertaken by the contract management team.
-
Escalate risks or
issues to the appropriate person e.g. Service Delivery Manager.
-
Participate and contribute to various service delivery and
contract meetings and complete actions within planned time.
-
Contribute to ongoing development and continuous improvement
of the Community Dermatology service.
-
Take a proactive
approach in providing day-to-day support to business operations.
-
Support the Service Delivery Team by
collecting, analysing, and maintaining service quality and performance data.
-
Preparing activity reports with clear
narrative to inform monitoring and decision-making.
-
Provide efficient and
effective administrative support to operational meetings, including the timely circulation
of agendas, papers, action logs and accurate minute taking.
-
Works with colleagues
to continually improve the quality of services within the overall
organisational governance frameworks and service objectives.
-
Works with colleagues
to identify, manage and minimise risks within the overall organisational risk
management frameworks.
-
In agreement with
their line manager carries out such other duties as may be reasonably expected
in accordance with the grade of the post.
-
Build and maintain
professional working relationships with all stakeholders.
Person Specification
Qualifications
Essential
- English and Maths to GCSE Level A-C or equivalent qualification.
- Must be willing to participate in any relevant training identified to develop skills required to carry out duties
Desirable
- Administration/ Customer Care or equivalent qualification
Experience
Essential
- Experience of working in a busy office environment where working to deadlines and multi-tasking is essential
- Meeting management including minute taking and distribution of meetings materials such as agendas
- Customer service skills, ideally with service users or members of the public
- Data entry and data management experience, with attention to accuracy
Desirable
- Experience working within the NHS, local authority or public sector, with an understanding of system pressures
- Involvement with project or service delivery support
Systems and Applications
Essential
- Competent in the use of Microsoft Office packages including Outlook, Word, Excel, and PowerPoint
- Knowledge of working with systems or software
Desirable
- Knowledge of clinical systems including the electronic referral system.
Personal Attributes
Essential
- Enthusiastic, proactive and self-motivated with excellent time management skills
- Excellent communication skills; written and verbal
- Ability to follow processes, policies and compliance requirements
- Ability to work without direct supervision, prioritising work and acting on own initiative where appropriate
Person Specification
Qualifications
Essential
- English and Maths to GCSE Level A-C or equivalent qualification.
- Must be willing to participate in any relevant training identified to develop skills required to carry out duties
Desirable
- Administration/ Customer Care or equivalent qualification
Experience
Essential
- Experience of working in a busy office environment where working to deadlines and multi-tasking is essential
- Meeting management including minute taking and distribution of meetings materials such as agendas
- Customer service skills, ideally with service users or members of the public
- Data entry and data management experience, with attention to accuracy
Desirable
- Experience working within the NHS, local authority or public sector, with an understanding of system pressures
- Involvement with project or service delivery support
Systems and Applications
Essential
- Competent in the use of Microsoft Office packages including Outlook, Word, Excel, and PowerPoint
- Knowledge of working with systems or software
Desirable
- Knowledge of clinical systems including the electronic referral system.
Personal Attributes
Essential
- Enthusiastic, proactive and self-motivated with excellent time management skills
- Excellent communication skills; written and verbal
- Ability to follow processes, policies and compliance requirements
- Ability to work without direct supervision, prioritising work and acting on own initiative where appropriate
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
