Job summary
The role of Service
Delivery Manager is a part-time role (30 hours per week) and will be primarily responsible for delivering and assuring the operational
delivery of Leeds Community Dermatology Service. They will be operationally
responsible for the delivery of the Leeds Community Dermatology Service and are
accountable to the Head of Operations.
The post
holder will provide operational leadership and management skills to enable the
Leeds Community Dermatology Collaborative to meet its agreed aims and
objectives within a financially viable and effective working
environment.
The post
holder will provide assurance of the delivery of the Service to all Collaborative stakeholders through governance and
performance meetings. They will report monthly on delivery in accordance with
agreed strategy; provide advice on risks and appropriate mitigation action
plans.
They will maintain effective communication with stakeholders including Leeds
Community Dermatology Providers, Leeds Community Healthcare Trust, Leeds ICB, and
work in collaboration with local GPs, Practice Managers and other professionals
to enable high quality, effective patient care.
The
individual will need to be a highly experienced and resilient manager, have
strong communication and relationship skills and be able to drive high levels
of productivity within the various service delivery teams. The role will require multiple workloads
balances and may require at short notice priorities being changed.
Main duties of the job
Service Delivery
- To be responsible for the overall management and delivery of the Leeds Community Dermatology Service
- Ensure adequate leadership and guidance is provided to all stakeholders;
- Ensure the Leeds Community Dermatology Service is patient-focused, of high quality and optimise human, financial and other resources effectively and efficiently;
- Delivery Leeds Community Dermatology Service is delivered against all contractual requirements including KPIs and incentive schemes;
- Provision of regular service management reports for Leeds Community Dermatology Service;
- Management of all contractual reporting for Leeds Community Dermatology Service;
- Ensure Leeds Community Dermatology Service is delivered in line with regulatory compliance; in particular CQC regulations;
- Ensure excellent communication and relationships with all stakeholders;
- Delivery of agreed reporting metrics to support the delivery of high quality, patient centred services;
- Adhere to agreed strategy to develop Leeds GP Confederation services;
- Ensure service development and delivery is in accordance with local and national guidelines;
- Routinely monitor and assess service performance against patient access and demand management targets;
- Ensure seamless working with the wider Leeds GP Confederation teams.
About us
The Leeds GP Confederation has two purposes:
To be a voice for and represent General Practice in the Leeds Health and Care System:
A collective voice for General Practice that will be heard throughout the health and care system
Through representation and active participation in the health & care system to contribute to the setting of strategy and decision making
To hold contracts to enhance access to healthcare across Leeds and to provide a range of services to General Practices:
By providing services and holding contracts that directly support General practice
By having an infrastructure that enables, where appropriate, at scale working for the benefit of general practice and populations
Inclusive transparent governance
Not-for-profit
For further information, please go to www.leedsgpconfederation.org.uk
Job description
Job responsibilities
Contract Management
- Have an awareness of contract issues and highlight any risks associated with the Leeds Community Dermatology contract;
- Work alongside the Leeds Community Dermatology Collaborative to analyse and document service needs to implement contractual requirements;
- Manage the performance of the Leeds Community Dermatology contract and provide regular updates and reports to Leeds GP Confederations contract management team;
- Lead implementation of improvements efficiencies and to support Leeds Community Dermatology Providers to make service changes as required;
- Manage the contract against Key Performance Targets and measures;
- Maintain effective communication with all members of the Leeds Community Dermatology Collaborative and sub-contractors;
- Align protocols, procedures and pathways with effective contract management.
Quality, Clinical and Performance Monitoring
- Support Leeds Community Dermatology Providers to implement systems for achieving agreed Clinical, Quality and Performance targets including compliance reporting, feedback, monitoring and management within their area in support of patient outcome targets;
- Throughout the delivery of the Leeds Community Dermatology contract report to the Community Dermatology Collaborative Board;
- Ensure recommendations from audit, complaints, adverse incidents are implemented to ensure continuous improvement in the quality of service delivery and the safeguarding of high standards of patient care;
- Monitor service performance and take corrective action as required maintaining agreed standards and meeting specified targets;
- Prepare regular performance reports highlighting issues affecting operational performance and presenting solutions.
Strategic management and planning
- Contribute to operational strategy; formulate objectives and research and develop ideas for future service development;
- Develop and maintain effective communication and relationships within Leeds GP Confederation, other providers and external teams;
- Oversee and manage the implementation of operational developments.
Financial management
- Support the Director of Finance to maximise financial efficiency for the Leeds Community Dermatology Service
- Through negotiation with the Confederation Executive Committee, ensure appropriate and proportionate allocation of resources.
Leadership
- Support the Leeds Community Dermatology Service to deliver high performing teams who are held to account in terms of delivery and clinical outcomes for their area of responsibility;
- Demonstrate commitment to continuously improving own skills, behaviours and experience to deliver improved patient outcomes and service delivery;
- Ensure all actions and behaviours display respect for individuals, ensuring support for Leeds GP Confederations commitment to equality and human rights in the provision of equality of opportunity in service delivery and employment practice;
- Proactively engage with staff and local communities to share information, develop relationships and networks, and promote feedback to support service delivery and improvement;
- Support the work of the operational team, providing support, guidance and development and ensuring that they are empowered to meet their own operational objectives.
Human Resources
- Ensure the correct staff are recruited to maintain the appropriate skill mix of clinical teams;
- Manage staffing levels within target budgets;
- Support Leeds GP Confederation and staff with employee relations issues;
- Be compliant with statutory & mandatory training requirements and ensure all the team are compliant;
- Ensure appropriate onboarding requirements are completed for all staff members;
- Support staff health and wellbeing.
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential;
- Information relating to patients, carers, colleagues, other healthcare workers or the business of Leeds GP Confederation may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & safety:
The post-holder will implement and lead on the full range of promotion and management their own and others health, safety and security as defined within Leeds GP Confederation practice Health & Safety policy. This will include (but will not be limited to):
- Ensuring job holders adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management;
- Maintaining an up-to-date knowledge of health and safety and infection control statutory and best practice guidelines and ensuring implementation across the business;
- Using personal security systems within the workplace according to Leeds GP Confederation guidelines;
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business;
- Making effective use of training to update knowledge and skills, and initiate and manage the training of others;
- Working with Infection Control Team, ensure appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed;
- Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised;
- Keeping own work areas and general / patient areas generally clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other managers;
- Undertaking periodic infection control training (minimum annually);
- Routine management of own team / team areas, and maintenance of workspace standards;
- Demonstrate due regard for safeguarding and promoting the welfare of children;
- Coordinating health and safety audit in conjunction with Health and Safety team.
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation;
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues;
- Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Quality:
The post-holder will strive to maintain quality within Leeds GP Confederation, and will:
- Communicate effectively with Leeds GP Confederations contract management team regarding issues of quality, safety and risk management;
- Alert other all other stakeholders to issues of quality and risk;
- Assess own performance and take accountability for own actions, either directly or under supervision;
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance;
- Work effectively with individuals in other agencies to meet patients needs;
- Effectively manage own time, workload and resources.
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with wider team members including the Primary Care Development Team;
- Communicate effectively with commissioners;
- Communicate effectively with providers and sub-contractors;
- Build and maintain positive relationships with team members with Leeds GP Confederation, Primary Care Networks, commissioners, sub-contractors and any other identified groups;
- Communicate effectively with patients and carers;
- Recognise peoples needs for alternative methods of communication and respond accordingly.
Contribution to the implementation of services:
- Apply Leeds GP Confederation policies, standards and guidance;
- Discuss with other members of the team how the policies, standards and guidelines will affect own work;
- Participate in audits where appropriate.
Personal/Professional Development
The post-holder will participate in any training programme implemented by Leeds GP Confederation as part of this employment, such training to include:
- Completion of all mandatory training;
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development;
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Job description
Job responsibilities
Contract Management
- Have an awareness of contract issues and highlight any risks associated with the Leeds Community Dermatology contract;
- Work alongside the Leeds Community Dermatology Collaborative to analyse and document service needs to implement contractual requirements;
- Manage the performance of the Leeds Community Dermatology contract and provide regular updates and reports to Leeds GP Confederations contract management team;
- Lead implementation of improvements efficiencies and to support Leeds Community Dermatology Providers to make service changes as required;
- Manage the contract against Key Performance Targets and measures;
- Maintain effective communication with all members of the Leeds Community Dermatology Collaborative and sub-contractors;
- Align protocols, procedures and pathways with effective contract management.
Quality, Clinical and Performance Monitoring
- Support Leeds Community Dermatology Providers to implement systems for achieving agreed Clinical, Quality and Performance targets including compliance reporting, feedback, monitoring and management within their area in support of patient outcome targets;
- Throughout the delivery of the Leeds Community Dermatology contract report to the Community Dermatology Collaborative Board;
- Ensure recommendations from audit, complaints, adverse incidents are implemented to ensure continuous improvement in the quality of service delivery and the safeguarding of high standards of patient care;
- Monitor service performance and take corrective action as required maintaining agreed standards and meeting specified targets;
- Prepare regular performance reports highlighting issues affecting operational performance and presenting solutions.
Strategic management and planning
- Contribute to operational strategy; formulate objectives and research and develop ideas for future service development;
- Develop and maintain effective communication and relationships within Leeds GP Confederation, other providers and external teams;
- Oversee and manage the implementation of operational developments.
Financial management
- Support the Director of Finance to maximise financial efficiency for the Leeds Community Dermatology Service
- Through negotiation with the Confederation Executive Committee, ensure appropriate and proportionate allocation of resources.
Leadership
- Support the Leeds Community Dermatology Service to deliver high performing teams who are held to account in terms of delivery and clinical outcomes for their area of responsibility;
- Demonstrate commitment to continuously improving own skills, behaviours and experience to deliver improved patient outcomes and service delivery;
- Ensure all actions and behaviours display respect for individuals, ensuring support for Leeds GP Confederations commitment to equality and human rights in the provision of equality of opportunity in service delivery and employment practice;
- Proactively engage with staff and local communities to share information, develop relationships and networks, and promote feedback to support service delivery and improvement;
- Support the work of the operational team, providing support, guidance and development and ensuring that they are empowered to meet their own operational objectives.
Human Resources
- Ensure the correct staff are recruited to maintain the appropriate skill mix of clinical teams;
- Manage staffing levels within target budgets;
- Support Leeds GP Confederation and staff with employee relations issues;
- Be compliant with statutory & mandatory training requirements and ensure all the team are compliant;
- Ensure appropriate onboarding requirements are completed for all staff members;
- Support staff health and wellbeing.
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential;
- Information relating to patients, carers, colleagues, other healthcare workers or the business of Leeds GP Confederation may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & safety:
The post-holder will implement and lead on the full range of promotion and management their own and others health, safety and security as defined within Leeds GP Confederation practice Health & Safety policy. This will include (but will not be limited to):
- Ensuring job holders adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management;
- Maintaining an up-to-date knowledge of health and safety and infection control statutory and best practice guidelines and ensuring implementation across the business;
- Using personal security systems within the workplace according to Leeds GP Confederation guidelines;
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business;
- Making effective use of training to update knowledge and skills, and initiate and manage the training of others;
- Working with Infection Control Team, ensure appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed;
- Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised;
- Keeping own work areas and general / patient areas generally clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other managers;
- Undertaking periodic infection control training (minimum annually);
- Routine management of own team / team areas, and maintenance of workspace standards;
- Demonstrate due regard for safeguarding and promoting the welfare of children;
- Coordinating health and safety audit in conjunction with Health and Safety team.
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation;
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues;
- Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Quality:
The post-holder will strive to maintain quality within Leeds GP Confederation, and will:
- Communicate effectively with Leeds GP Confederations contract management team regarding issues of quality, safety and risk management;
- Alert other all other stakeholders to issues of quality and risk;
- Assess own performance and take accountability for own actions, either directly or under supervision;
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance;
- Work effectively with individuals in other agencies to meet patients needs;
- Effectively manage own time, workload and resources.
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with wider team members including the Primary Care Development Team;
- Communicate effectively with commissioners;
- Communicate effectively with providers and sub-contractors;
- Build and maintain positive relationships with team members with Leeds GP Confederation, Primary Care Networks, commissioners, sub-contractors and any other identified groups;
- Communicate effectively with patients and carers;
- Recognise peoples needs for alternative methods of communication and respond accordingly.
Contribution to the implementation of services:
- Apply Leeds GP Confederation policies, standards and guidance;
- Discuss with other members of the team how the policies, standards and guidelines will affect own work;
- Participate in audits where appropriate.
Personal/Professional Development
The post-holder will participate in any training programme implemented by Leeds GP Confederation as part of this employment, such training to include:
- Completion of all mandatory training;
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development;
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Person Specification
Experience
Essential
- Proven budgetary management experience.
- Experience of developing new systems, procedures, and business processes within an organisation.
- Experience of change management tools and techniques to support change in a healthcare setting.
- Proven experience of working in a complex environment and managing relationships with multiple / key stakeholders.
Desirable
- Previous NHS/Primary Care management experience at senior level.
- HR experience.
- Proven experience of developing and mobilising new services.
Knowledge & Skills
Essential
- Politically astute with the ability to communicate highly complex and contentious information, both written and verbally.
- Proven knowledge of business planning processes.
- Strong leadership skills and the ability of motivate staff.
- Ability to employ highly developed persuasive and negotiation.
- Proven time management skills.
- Excellent facilitation and presentation skills.
- Experience with Microsoft Office packages.
- Ability to write reports.
Desirable
- skills to deliver business and operational services.
- Experience of SystmOne /EMIS clinical systems.
Personal Attributes
Essential
- Ability to work under pressure.
- Ability to meet deadlines.
- Ability to work flexibly and deal with a large degree of ambiguity, and changing priorities.
- To be able to work to broad health and social care principles, targets and key performance indicators and to work across organisations.
- Ability to manage difficult and often competing demands and re-prioritise own activities.
- Consistently high attention to detail and quality of work and to be able to work as a member of a team.
- Ability to establish and maintain good working relationships with people from a wide range of professional backgrounds.
- Resilience.
Qualifications
Essential
- Degree or Equivalent experience
- Evidence of continuing professional development
Desirable
- Masters or Equivalent experience
Person Specification
Experience
Essential
- Proven budgetary management experience.
- Experience of developing new systems, procedures, and business processes within an organisation.
- Experience of change management tools and techniques to support change in a healthcare setting.
- Proven experience of working in a complex environment and managing relationships with multiple / key stakeholders.
Desirable
- Previous NHS/Primary Care management experience at senior level.
- HR experience.
- Proven experience of developing and mobilising new services.
Knowledge & Skills
Essential
- Politically astute with the ability to communicate highly complex and contentious information, both written and verbally.
- Proven knowledge of business planning processes.
- Strong leadership skills and the ability of motivate staff.
- Ability to employ highly developed persuasive and negotiation.
- Proven time management skills.
- Excellent facilitation and presentation skills.
- Experience with Microsoft Office packages.
- Ability to write reports.
Desirable
- skills to deliver business and operational services.
- Experience of SystmOne /EMIS clinical systems.
Personal Attributes
Essential
- Ability to work under pressure.
- Ability to meet deadlines.
- Ability to work flexibly and deal with a large degree of ambiguity, and changing priorities.
- To be able to work to broad health and social care principles, targets and key performance indicators and to work across organisations.
- Ability to manage difficult and often competing demands and re-prioritise own activities.
- Consistently high attention to detail and quality of work and to be able to work as a member of a team.
- Ability to establish and maintain good working relationships with people from a wide range of professional backgrounds.
- Resilience.
Qualifications
Essential
- Degree or Equivalent experience
- Evidence of continuing professional development
Desirable
- Masters or Equivalent experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
