IT Co-ordinator

Job description

Job responsibilities

Location: Rainbows Hospice, Lark Rise, Loughborough, LE11 2HS (on-site working arrangement). Hours of work: 37.5 hours per week, Monday to Friday. About the role Some of the key responsibilities include (but not limited to): Act as the first point of contact for internal IT helpdesk queries, providing initial triage and escalating issues to our external IT providers where necessary. Liaise with the Managed Service Provider and other external suppliers to ensure timely resolution of incidents and requests. Monitor and co-ordinate all IT contracts for telephony systems, access control (e.g. gates), photocopiers, etc. Support the administration and monitoring of the Rainbows intranet. Maintain accurate IT stock records and co-ordinate mobile phone ordering and monitoring. Further responsibilities can be found by downloading the Job Description. Essential Requirements Previous experience in an IT support, service desk, or IT administration role. Experience of liaising with third-party suppliers and managing information requests. Proven ability to handle procurement processes (quotes, orders, invoices, stock control). IT literacy with Microsoft 365 suite (Teams, Outlook, Excel, Word). Desirable Requirements Familiarity with IT contract administration (telephony, printers, mobile phones). Exposure to user account management (e.g. creating new starters, permission changes). Experience using IT ticketing/helpdesk systems. Experience using a ticketing system within a customer service role. Further requirements can be found by downloading the Person Specification. Our Benefits include: Free onsite parking at the Hospice, Lark Rise, Loughborough. Eligibility to join blue light card discount scheme and Company Shop. Healthcare Cashback plan. Life Assurance. 27 days holiday plus bank holidays. Contributory pension scheme Affordable meals at the Hospice, Lark Rise, Loughborough. Free Tea, Coffee and Fruit whilst at the Hospice Free access to an employee assistance programme Wellbeing support and access to Mental Health First Aiders Unofficial benefits: Fun events, All staff away days, Guest visitors For further information about this role and the responsibilities please contact Samuel Massiah, Director of Digitally Enabled Transformation, on samuel.massiah@rainbows.co.uk To apply for the role please click apply now to complete an online application form. If you require an alternative method of applying or would like to discuss reasonable adjustments further, please contact the Recruitment Team at recruitment@rainbows.co.uk This role is subject to a standard DBS (Disclosure and Barring Service) check and comprehensive pre-employment screening, including employment referencing covering the past five years. Please note: We reserve the right to close this advert early if we receive a high volume of suitable applications. We encourage candidates to apply as soon as possible to avoid disappointment.

Person Specification

Experience

Essential

• GCSEs including Maths and English
• IT literacy with Microsoft 365 suite (Teams, Outlook, Excel, Word).
• Evidence of ongoing professional development.
• Previous experience in an IT support, service desk, or IT administration role.
• Experience of liaising with third-party suppliers and managing information requests.
• Proven ability to handle procurement processes (quotes, orders, invoices, stock control).
• Minute-taking, meeting administration, and general organisational support.
• Working with confidential or sensitive information, maintaining discretion.
• Highly organised, with the ability to manage multiple priorities at once.
• Strong attention to detail, ensuring accurate records and careful checking of invoices.
• Excellent communicator able to explain IT issues clearly to non-technical staff.
• Proactive problem-solver, willing to take ownership of tasks and follow them through.
• Team-player, with the interpersonal skills to build good relationships across all departments.
• Calm and resilient under pressure, especially when dealing with IT incidents.
• Discreet and trustworthy, handling sensitive information appropriately.
• Enthusiastic about improving systems and processes for the benefit of colleagues.
• One Team Working together with fairness and respect.
• People Centred Championing inclusivity, compassion and clarity.
• Aim High Adapting, learning and sharing our expertise.
• Own It Focused, committed and accountable.

Desirable

• ITIL Foundation
• Microsoft Fundamentals certifications
• Business administration qualification (e.g. NVQ, Level 3+).
• Experience in the charity, health or social care sector.
• Familiarity with IT contract administration (telephony, printers, mobile phones).
• Exposure to user account management (e.g. creating new starters, permission changes).
• Experience using IT ticketing/helpdesk systems.
• Experience using a ticketing system within a customer service role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Rainbows Hospice for Children and Young People

Address

Rainbows Hospice, Lark Rise, Loughborough,

Loughborough

Leicestershire

LE11 2HS

Employer's website

https://www.rainbows.co.uk (Opens in a new tab)