Quality & Governance Assistant

Job description

Job responsibilities

Location: Onsite at Rainbows Hospice Hours of work: 22.5 hours across 3-4 days between Monday and Friday. About the role Some of the key responsibilities include (but not limited to): Provide comprehensive secretarial and administrative support to Governance and Education teams, including writing and/or supporting with policies and procedures Coordinate and minute Quality and Governance meetings, including agenda planning and paperwork distribution. Maintain tracking systems for clinical policies, audits, and improvement plans. Support Datix incident reporting, investigations, and produce trend analysis reports, raising awareness of any discrepancies and reoccurring trends to the Head of Quality, Governance and Compliance. Collate feedback of service user experience via Datix. Liaise with the clinical teams regarding completing audits and supporting with any queries. Input and report on clinical training data using Blue Stream Academy and other systems. Prepare quarterly quality reports for Integrated Commissioning Boards using multiple data sources. Liaise with external partners (e.g., CQC, commissioners) and coordinate collaborative projects. Contribute to ad-hoc projects, system management (SystmOne), and record maintenance/destruction. Further responsibilities of the role can be found by downloading the Job Description. Requirements Experience in administration, ideally within a healthcare or similarly regulated environment. Good audio and copy typing skills Numerate & highly skilled in use of Microsoft Office Computer Literate: IT skills in Access Database, Word, Excel, PowerPoint and Outlook Equipment use - photocopier, scanner Experience of an electronic incident reporting platform such as Datix, Vantage or Ulysses. High standard of minute taking skill and report writing skill Further requirements can be found by downloading the Person Specification. Our Benefits include: Free onsite parking at the Hospice, Lark Rise, Loughborough. Eligibility to join blue light card discount scheme and Company Shop. Healthcare Cashback plan. Life Assurance. 27 days holiday plus bank holidays. Contributory pension scheme or Salary Sacrifice Pension Scheme Affordable meals at the Hospice, Lark Rise, Loughborough. Free Tea, Coffee and Fruit whilst at the Hospice Free access to an employee assistance programme Wellbeing support and access to Mental Health First Aiders Unofficial benefits: Fun events, All staff away days, Guest visitors For further information about this role and the responsibilities please contact Anne-Marie Murkett, Head of Quality, Governance and Compliance, on annemariemurkett@rainbows.co.uk To apply for the role please click apply now to complete an online application form. If you require an alternative method of applying or would like to discuss reasonable adjustments further, please contact the people team at recruitment@rainbows.co.uk This role is subject to a Standard DBS (Disclosure and Barring Service) check and comprehensive pre-employment screening, including employment referencing covering the past five years. Please note: We reserve the right to close this advert early if we receive a high volume of suitable applications. We encourage candidates to apply as soon as possible to avoid disappointment.

Person Specification

Experience

Essential

• Good level of standard education good standard of numeracy and literacy
• Excellent administrative and clerical skills
• Previous administration experience in a healthcare environment
• Good audio and copy typing skills
• Numerate & highly skilled in use of Microsoft Office
• Computer Literate: IT skills in Access Database, Word, Excel, PowerPoint and Outlook
• Equipment use - photocopier, scanner
• Experience of an electronic incident reporting platform such as Datix, Vantage or Ulysses.
• High standard of minute taking skill and report writing skill
• Highly organised and methodical
• Proactive, can do and flexible attitude
• Ability to prioritise and deal with conflicting work demands
• Able to organise own workload, think ahead and prioritise tasks, completing work in a timely manner
• Able to work with minimal supervision, using initiative and seeking guidance when necessary
• Ability to work on own initiative and as part of a team
• Excellent communication skills both written and verbal
• Caring demeanour with children, young people and families
• High regard for the work of hospices with the commitment to their ethos
• Willingness to learn new tasks, procedures and terminology
• Knowledge and adherence to Patient Confidentiality
• One Team Working together with fairness and respect.
• People Centred Championing inclusivity, compassion and clarity.
• Aim High Adapting, learning and sharing our expertise.
• Own It Focused, committed and accountable.

Desirable

• EDCL or equivalent
• NVQ3 or RSA3 or equivalent experience
• CLAIT
• RSA typewriting II.
• Experience of Microsoft applications such as Word, Excel, Teams, SharePoint.
• Typing qualification
• Experience of working with a computerised patient information system
• Experience of Microsoft applications such as Teams and SharePoint.
• Experience of using an electronic training platform.
• Experience in clinical audit.
• Experience of utilising statistical analysis software

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Rainbows Hospice for Children and Young People

Address

Rainbows Hospice, Lark Rise, Loughborough,

Loughborough

Leicestershire

LE11 2HS

Employer's website

https://www.rainbows.co.uk (Opens in a new tab)