Shop Manager

Job description

Job responsibilities

Every day will bring new opportunities to: Manage the shops daily operations, including sorting, displaying, and selling donated goods and Rainbows merchandise. Develop creative strategies to attract donations and boost sales. Recruit, train, and inspire a team of volunteers. Take ownership of financial targets and customer satisfaction. For more detailed responsibilities, please download the Job Description. About You Were looking for someone with: Retail or customer service experience Great leadership skills with the ability to recruit and motivate volunteers A results-driven mindset with experience in working towards financial targets A passion for delivering outstanding customer service. For further details, please download the Person Specification. Our Benefits include: Eligibility to join blue light card discount scheme and Company Shop. Healthcare Cashback plan. Life Assurance. 27 days holiday Plus bank holiday allowance but expectation to work bank holidays in this role. Contributory pension scheme or Salary Sacrifice Pension Scheme Free access to Health Assured employee assistance programme Wellbeing support and access to Mental Health First Aiders Unofficial benefits: Fun events like Total Wipe Out, All staff away days, Guest visitors For further information about this role and the responsibilities please contact Nikki Winterton, Retail Operations Manager, on nikki.winterton@rainbows.co.uk To apply for the role please click apply now to complete an online application form. If you require an alternative method of applying or would like to discuss reasonable adjustments further, please contact the people team at recruitment@rainbows.co.uk This role is subject to a Standard DBS (Disclosure and barring Service Check) and pre-employment checks. Please note: We reserve the right to close this advert early if we receive a high volume of suitable applications. We encourage candidates to apply as soon as possible to avoid disappointment.

Person Specification

Experience

Essential

• Experience in a retail environment or customer service role.
• Excellent Management skills.
• Excellent customer service skills with the ability to implement agreed standards of service in the store.
• The ability to recruit, train and motivate volunteers.
• Able to work towards financial targets and manage budgets
• Good administrative and organisation skills with the ability to monitor and analyse shop statistics.
• Working knowledge of Health & Safety and Fire Safety and ability to identify potential risks.
• Effective communication skills verbal and written.
• Self-motivated and able to work independently but flexibly as part of a team.
• Sensitivity in handling people in difficult and distressing circumstances.
• Good problem solving and decision making skills.
• Able to implement agreed policies and procedures and ensure compliance.
• Good attention to detail.
• Good planning and logistical skills
• Basic level of computer literacy.
• Ability to prioritise and deal with conflicting work demands.
• Able to work flexible hours and cover holidays as necessary.
• Able to work within professional and confidentiality boundaries.
• Physically fit and able to carry large bulky items (in-line with Manual handling training).
• Driving licence and access to a vehicle.
• One Team Working together with fairness and respect.
• People Centred Championing inclusivity, compassion and clarity.
• Aim High Adapting, learning and sharing our expertise.
• Own It Focused, committed and accountable.

Desirable

• Previous success in managing a retail outlet.
• Experience of working with and supporting volunteers.
• Working knowledge of Risk assessments.
• Experience of volunteering.
• Intermediate or advance PC skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Rainbows Hospice for Children and Young People

Address

Rainbows Hospice, Lark Rise, Loughborough,

Loughborough

Leicestershire

LE11 2HS

Employer's website

https://www.rainbows.co.uk (Opens in a new tab)