Job summary
Are you ready to start a career in IT or want a new challenge within a rewarding environment? Then it would be amazing to hear from you!
We have a fantastic opportunity for a Digital Apprentice to join the Hospice's Digital Team to provide an excellent first line IT service and assist in the delivery of their strategic aims of transforming the Hospice's cloud first environment.
This is a permanent, full-time position working 37.5 hours per week between office hours, Monday to Friday.
Main duties of the job
No two days will be the same in this role and as a Digital Apprentice, your main duties will be to:
- Provide first line support to internal and external customers including triaging jobs through the new IT ticketing system
- Support and action the installation of new and existing hardware/ software as well as supporting the cloud environment
- Ensure equipment is set up correctly and the right access has been provided to colleagues
In additional to the above, this role also includes a chance for you to undertake a Level 3 Apprenticeship within IT. As part of your learning, you will also receive hands-on training, mentoring and support which will enable you to develop both your technical expertise and customer focus skills.
Our ideal candidates will have:
- A keen interest in IT and a willingness to learn and develop new skills
- Good customer service and organisation skills
Having experience of working in a busy environment or in a people-centric role is desirable however not essential.
We will not be able to accept applications from candidates who have an existing qualification at the same or higher level in a similar subject.
What we can offer you in return:
- great annual leave entitlement starting at 35 days per year
- attractive pension schemes
- lots of training and development opportunities
- a supportive and friendly working environment
- employee discounts on shops, holidays and lifestyle choices and Blue Light Card discounts
About us
Our mission is to provide excellent care and support to those living with life-limiting illness and to the people they care about, to enrich their lives and to contribute to the ongoing development of end-of-life care. We do this by placing our patients at the centre of everything we do, and through involving patients and their families in all decisions regarding their care.
We can only achieve this with the help of our amazing colleagues, by developing and recognising their contribution, and by sharing our knowledge and skills through education, audit and research.
Job description
Job responsibilities
To work as part of the Digital team
providing support to all users across the Main Hospice site and Retail Shops
including general first line IT support.
Digital
underpins work in all hospice departments and as we continue to develop
services for patients, family members and other people that we support there is
an increasing demand for IT services and user support for colleagues and
volunteers.
Main
duties and responsibilities
Professional
1.
Provide first line support to
internal/ external customers.
2.
Support and action the installation
of new and existing hardware and software.
3.
Support and maintain the Hospices
cloud environment.
4.
Assist with software upgrades with
assistance from our Managed Service Provider (MSP) where appropriate.
5.
Assist with ensuring colleagues have
access to all systems that are required.
6.
Telephony work with colleagues and
providers to ensure theyre set up and work correctly.
7.
Work with contractors on electrical/network/other
work.
8.
Respond
to/manage colleague calls and emails.
9.
Enter details
of queries into the IT ticketing system and allocate the correct priority to
each job.
10.
Triage tickets
and escalate any issues to the correct specialist.
11.
Undertake
minor IT fixes to 1st line status by phone with a remote connection to colleagues
or by giving verbal instruction.
12.
Contribute to Digital team projects where required.
Job description
Job responsibilities
To work as part of the Digital team
providing support to all users across the Main Hospice site and Retail Shops
including general first line IT support.
Digital
underpins work in all hospice departments and as we continue to develop
services for patients, family members and other people that we support there is
an increasing demand for IT services and user support for colleagues and
volunteers.
Main
duties and responsibilities
Professional
1.
Provide first line support to
internal/ external customers.
2.
Support and action the installation
of new and existing hardware and software.
3.
Support and maintain the Hospices
cloud environment.
4.
Assist with software upgrades with
assistance from our Managed Service Provider (MSP) where appropriate.
5.
Assist with ensuring colleagues have
access to all systems that are required.
6.
Telephony work with colleagues and
providers to ensure theyre set up and work correctly.
7.
Work with contractors on electrical/network/other
work.
8.
Respond
to/manage colleague calls and emails.
9.
Enter details
of queries into the IT ticketing system and allocate the correct priority to
each job.
10.
Triage tickets
and escalate any issues to the correct specialist.
11.
Undertake
minor IT fixes to 1st line status by phone with a remote connection to colleagues
or by giving verbal instruction.
12.
Contribute to Digital team projects where required.
Person Specification
IT
Essential
- Good basic IT skills
- Knowledge of Microsoft applications (Word, Excel, Powerpoint, Outlook)
- Basic knowledge of computers
Personal
Essential
- Logical thinking
- Good team player
- Be able to use initiative
- Can do attitude
- Helpful and professional
- Non-judgemental
- Patient
- A keen interest in IT
- Willing to learn and develop new skills
Communication
Essential
- Good communication skills
Experience
Essential
- Attention to detail
- Organisation skills
- Customer service skills
- Problem solving skills
- Analytical skills
Desirable
- Experience of working in a busy environment
- Experience of working in a people-facing role
- Knowledge of confidentiality
Other requirements
Essential
- Be prepared to assist with Hospice fundraising activities
Qualifications
Desirable
- Functional Skills Level 2 in Maths and English or O Level/ GCSE in Maths and English at grade C or above
- Basic IT Qualification
Person Specification
IT
Essential
- Good basic IT skills
- Knowledge of Microsoft applications (Word, Excel, Powerpoint, Outlook)
- Basic knowledge of computers
Personal
Essential
- Logical thinking
- Good team player
- Be able to use initiative
- Can do attitude
- Helpful and professional
- Non-judgemental
- Patient
- A keen interest in IT
- Willing to learn and develop new skills
Communication
Essential
- Good communication skills
Experience
Essential
- Attention to detail
- Organisation skills
- Customer service skills
- Problem solving skills
- Analytical skills
Desirable
- Experience of working in a busy environment
- Experience of working in a people-facing role
- Knowledge of confidentiality
Other requirements
Essential
- Be prepared to assist with Hospice fundraising activities
Qualifications
Desirable
- Functional Skills Level 2 in Maths and English or O Level/ GCSE in Maths and English at grade C or above
- Basic IT Qualification
