Job summary
We have a great opportunity for someone to join the Hospice's Volunteer Services team as a full-time Volunteer Services Administrator to help develop our volunteering offer as a volunteer organisation of choice.
Main duties of the job
The Volunteer Services team provide a supportive environment for our highly valued volunteers and as a key contact, you will:
- Assist and support all aspects of administration throughout the volunteer lifecycle including recruitment, training and engagement
- Communicate with new and existing volunteers to ensure they are well briefed and able to perform their volunteering to the best of their ability
- Maintain accurate volunteer records
- Be an ambassador and positively promote volunteering at the Hospice at external events
We are seeking candidates who:
- Have excellent communication and interpersonal skills
- Enjoy engaging with people
- Have a flexible and can do attitude approach to work
Ideally, you will have some experience of volunteering or working alongside volunteer, but training will be provided as part of an induction, however good IT skills are essential.
What we can offer you in return:
- Generous annual leave entitlement of up to 41 days
- Attractive pension schemes
- Extensive employee discounts
- Training and development opportunities
This is a full-time role, working 37.5 hours per week within normal office hours between Monday Friday.
About us
Our mission is to provide excellent care and support to those living with life-limiting illness and to the people they care about, to enrich their lives and to contribute to the ongoing development of end-of-life care. We do this by placing our patients at the centre of everything we do, and through involving patients and their families in all decisions regarding their care.
We can only achieve this with the help of our amazing colleagues, by developing and recognising their contribution, and by sharing our knowledge and skills through education, audit and research.
Job description
Job responsibilities
Support the Volunteer Services Manager in providing
an efficient, effective and reliable service to all volunteers and departments
and the creation and delivery of volunteer roles in order to attract a diverse
volunteer team from the local community. To work closely with all Senior
Leaders to ensure volunteer roles continue to align with department needs and
Hospice strategy and work as a team to ensure volunteer numbers increase in
line with these goals.
Main
duties and responsibilities
Recruitment
- Maintain internal
and external recruitment platforms to reflect all current volunteer vacancies.
- Correspond with
prospective volunteers during the recruitment process to ensure all necessary
documentation and checks are in place prior to commencing a volunteer role.
- Actively engage and
participate in the interview and selection process for potential volunteers.
- Attend (in person
or virtually) internal and external events to promote volunteering for the
Hospice including promoting current volunteer roles.
Administrative
- Maintain ongoing communication, including regular
reviews, with new and existing volunteers, ensuring that they are
well-informed, can perform their duties effectively, and remain engaged with
the Hospice's key messages.
- Maintain accurate
and up to date volunteer records across a number of systems for reporting
purposes.
- Assist and support
all aspects of administration throughout the volunteer life cycle including
DBS checks and references.
- Actively engage and
support with the creation of volunteer information bulletins, and additional
content for our website and social media platforms, along with any future
platforms to support volunteer engagement.
- Assist with the
revision of volunteer role descriptions and processes.
Training
- Support volunteers
with online and in person mandatory training.
- Assist and support
Senior Leaders and managers with developing and delivering specific volunteer
training.
- Assist with booking
volunteers on to specific training sessions and monitoring progress and
compliance.
General
- Ensure volunteers
are supported at all times, and have read and understood all Hospice policies,
guidelines and expectations.
- Undertake regular
reviews with volunteers and their managers to ensure volunteers are and
continue to be well suited to their role(s).
- Assist line
managers in supporting volunteers with sensitivity through difficult times
which may prevent them from actively engaging in volunteering (i.e.
bereavement, ill health, family issues).
- In the absence of
the Volunteer Services Manager, escalate any problems or issues to the HR
Manager or member of the HR team.
- Encourage
volunteers to address concerns with their Senior Leader or manager to achieve a
resolution where possible.
- Proactively assist
and support with planning volunteer events, open days and special events where
we celebrate and promote our volunteer success stories.
Job description
Job responsibilities
Support the Volunteer Services Manager in providing
an efficient, effective and reliable service to all volunteers and departments
and the creation and delivery of volunteer roles in order to attract a diverse
volunteer team from the local community. To work closely with all Senior
Leaders to ensure volunteer roles continue to align with department needs and
Hospice strategy and work as a team to ensure volunteer numbers increase in
line with these goals.
Main
duties and responsibilities
Recruitment
- Maintain internal
and external recruitment platforms to reflect all current volunteer vacancies.
- Correspond with
prospective volunteers during the recruitment process to ensure all necessary
documentation and checks are in place prior to commencing a volunteer role.
- Actively engage and
participate in the interview and selection process for potential volunteers.
- Attend (in person
or virtually) internal and external events to promote volunteering for the
Hospice including promoting current volunteer roles.
Administrative
- Maintain ongoing communication, including regular
reviews, with new and existing volunteers, ensuring that they are
well-informed, can perform their duties effectively, and remain engaged with
the Hospice's key messages.
- Maintain accurate
and up to date volunteer records across a number of systems for reporting
purposes.
- Assist and support
all aspects of administration throughout the volunteer life cycle including
DBS checks and references.
- Actively engage and
support with the creation of volunteer information bulletins, and additional
content for our website and social media platforms, along with any future
platforms to support volunteer engagement.
- Assist with the
revision of volunteer role descriptions and processes.
Training
- Support volunteers
with online and in person mandatory training.
- Assist and support
Senior Leaders and managers with developing and delivering specific volunteer
training.
- Assist with booking
volunteers on to specific training sessions and monitoring progress and
compliance.
General
- Ensure volunteers
are supported at all times, and have read and understood all Hospice policies,
guidelines and expectations.
- Undertake regular
reviews with volunteers and their managers to ensure volunteers are and
continue to be well suited to their role(s).
- Assist line
managers in supporting volunteers with sensitivity through difficult times
which may prevent them from actively engaging in volunteering (i.e.
bereavement, ill health, family issues).
- In the absence of
the Volunteer Services Manager, escalate any problems or issues to the HR
Manager or member of the HR team.
- Encourage
volunteers to address concerns with their Senior Leader or manager to achieve a
resolution where possible.
- Proactively assist
and support with planning volunteer events, open days and special events where
we celebrate and promote our volunteer success stories.
Person Specification
Qualifications
Desirable
- Level 2 English and Maths or equivalent eg: (GCSE)
Personal
Essential
- Enjoy engaging with people
- Be professional, courteous and respectful of others at all times
- Have enthusiasm and a can do attitude
- Have a good eye for detail
- Be able to work as part of a team and individually
- Flexible approach to the work undertaken
Communication
Essential
- Excellent communication skills (both written and verbal)
- Proven interpersonal skills
- Effective communicator, both in person and over the phone, to individuals from all communities and backgrounds
- Ability to communicate at all levels within the Hospice
- Ability to be sensitive and empathetic
Experience
Essential
- Experience of working in a people-facing role
- Experience of working in a busy environment with the need to multi-task and manage conflicting priorities
- Ability to work confidentially and with high levels of discretion and accuracy
- Good organisation skills
Desirable
- Having volunteered or worked alongside volunteers
- Experience of working in an administrative capacity
- Working in the Third Sector / experience of working for or with a Charity
IT
Essential
- Up to date and regular user of Office software, including Word, Excel, Outlook
- Open to learning new platforms/ software
Other requirements
Essential
- Be prepared to assist with Hospice fundraising activities
- Be prepared to work occasional evenings and weekends which are planned in advance
Person Specification
Qualifications
Desirable
- Level 2 English and Maths or equivalent eg: (GCSE)
Personal
Essential
- Enjoy engaging with people
- Be professional, courteous and respectful of others at all times
- Have enthusiasm and a can do attitude
- Have a good eye for detail
- Be able to work as part of a team and individually
- Flexible approach to the work undertaken
Communication
Essential
- Excellent communication skills (both written and verbal)
- Proven interpersonal skills
- Effective communicator, both in person and over the phone, to individuals from all communities and backgrounds
- Ability to communicate at all levels within the Hospice
- Ability to be sensitive and empathetic
Experience
Essential
- Experience of working in a people-facing role
- Experience of working in a busy environment with the need to multi-task and manage conflicting priorities
- Ability to work confidentially and with high levels of discretion and accuracy
- Good organisation skills
Desirable
- Having volunteered or worked alongside volunteers
- Experience of working in an administrative capacity
- Working in the Third Sector / experience of working for or with a Charity
IT
Essential
- Up to date and regular user of Office software, including Word, Excel, Outlook
- Open to learning new platforms/ software
Other requirements
Essential
- Be prepared to assist with Hospice fundraising activities
- Be prepared to work occasional evenings and weekends which are planned in advance
