Job summary
Could you make a real difference to patients and their families at the end of life?
Do you want to join the St Leonard's Hospice Team increasing the reach of our palliative care services across the local community?
We are recruiting two Wellbeing Coordinators to join the Hospice's Wellbeing & Outreach Team to increase the reach of our palliative care services across all demographics of the local population, helping to ensure that our services meet the needs of the community.
This is a full-time position working 37.5 hours per week between office working hours, Monday to Friday, for a fixed period of 2 years.
Main duties of the job
The main duties of these roles will be to:
- Create and maintain strong relationships with external organisations, community groups to raise awareness
- Continue to improve St Leonards understanding of the community we serve and bring back the voice of the community
- Help break down barriers to accessing palliative care services
Our ideal candidates will:
- Have experience of providing face to face support to individuals or families in a care or support setting
- Have excellent interpersonal skills and be able to be sensitive and empathetic
- Be approachable, honest and trustworthy
- Be able to deliver multiple priorities simultaneously and to a timeline
As this role will involve joining community groups, it is essential for you to have a driving licence and drive your own car.
What we can offer you in return:
- An opportunity to make a difference
- Generous annual leave entitlement of up to 41 days
- Attractive pension schemes
- Extensive employee discounts on shops, holidays and lifestyle choices
- Free on-site parking
- A supportive and friendly working environment
- Training and development opportunities
About us
Our mission is to provide excellent care and support to those living with life-limiting illness and to the people they care about, to enrich their lives and to contribute to the ongoing development of end-of-life care. We do this by placing our patients at the centre of everything we do, and through involving patients and their families in all decisions regarding their care.
We can only achieve this with the help of our amazing colleagues, by developing and recognising their contribution, and by sharing our knowledge and skills through education, audit and research.
We do not have sponsorship status and therefore all our offers are made conditional upon our candidates submitting evidence of their right to work in the UK in conjunction with our other pre-employment checks.
Job description
Job responsibilities
To work within the Wellbeing & Outreach
team and alongside other internal teams to increase the reach of our palliative
care services across all the demographics of the local population, helping
ensure the service meets those peoples ongoing needs.
To understand the voice of the
community and those with lived experience and bring the learning back to the
organisation.
Main
duties and responsibilities
- Create and maintain strong
relationships with external organisations, community groups and community
members to raise awareness of existing services.
- Build connections and relationships
with community groups, voluntary groups, faith organisations within the local
area.
- Continue to improve St Leonards
understanding of the community we serve and bring back the voice of the
community and those with lived experience to the organisation.
- Act as a service user advocate and
facilitator to resolve issues that may be perceived as barriers to care by
providing information and support to the local community.
- Receive highly complex and demanding information
and deal with distressing situations in a sympathetic, calm and supportive
manner. Escalating issues to the correct services or other health care
professionals where appropriate.
- Support referrals to the Hospices
clinical services.
- Support Wellbeing & Outreach groups
such as: Wellbeing Hubs, bereavement groups, disease specific socials and one
to one support to service users on a virtual caseload.
- Be responsible for working alongside
and/or supporting volunteers within the team.
- Manage day to day administrative
functions of the service e.g. arranging of meeting/diaries and incoming post.
Use a degree of initiative, prioritising workload and reviewing work practices
in accordance with service development.
Job description
Job responsibilities
To work within the Wellbeing & Outreach
team and alongside other internal teams to increase the reach of our palliative
care services across all the demographics of the local population, helping
ensure the service meets those peoples ongoing needs.
To understand the voice of the
community and those with lived experience and bring the learning back to the
organisation.
Main
duties and responsibilities
- Create and maintain strong
relationships with external organisations, community groups and community
members to raise awareness of existing services.
- Build connections and relationships
with community groups, voluntary groups, faith organisations within the local
area.
- Continue to improve St Leonards
understanding of the community we serve and bring back the voice of the
community and those with lived experience to the organisation.
- Act as a service user advocate and
facilitator to resolve issues that may be perceived as barriers to care by
providing information and support to the local community.
- Receive highly complex and demanding information
and deal with distressing situations in a sympathetic, calm and supportive
manner. Escalating issues to the correct services or other health care
professionals where appropriate.
- Support referrals to the Hospices
clinical services.
- Support Wellbeing & Outreach groups
such as: Wellbeing Hubs, bereavement groups, disease specific socials and one
to one support to service users on a virtual caseload.
- Be responsible for working alongside
and/or supporting volunteers within the team.
- Manage day to day administrative
functions of the service e.g. arranging of meeting/diaries and incoming post.
Use a degree of initiative, prioritising workload and reviewing work practices
in accordance with service development.
Person Specification
Qualifications
Essential
- Educated to GCSE standard (Maths & English or equivalent
Communication
Essential
- Proven interpersonal skills
- Ability to be sensitive and empathetic
- Ability to communicate at all levels within the hospice
Other
Essential
- Be prepared to assist with Hospice fundraising activities
- Current driving licence and access to a vehicle for work purposes
- Flexible approach to hours of work
Desirable
Experience
Essential
- Excellent written and verbal communication
- Organisational skills
- Ability to deliver multiple priorities simultaneously and to a timeline.
- Excellent listening and problem solving
- Experience of providing face to face support for individuals or families in a care or support setting
Desirable
- Palliative care experience.
- Experience collaborating with teams delivering projects within diverse or minority communities.
- Experience of working independently and remotely
- Experience of networking and building positive relationships
- Understanding of public health in palliative care and the ethos of compassionate communities
- Knowledge of the grief process
Personal
Essential
- Work confidently and with discretion
- Self motivated
- Enthusiasm
- Ability to cope under pressure
- A commitment to hospice care and to have a philosophy and concept of hospice care
- Honest, trustworthy, reliable and punctual
- Approachable, team player
- Experience of providing non judgemental, non discriminatory support, respecting diversity and life choices.
- Proactive, assertive and confident
- Self motivated and able to work independently without direct supervision
IT
Essential
- Good basic IT skills
- Knowledge of Microsoft applications (Word, Excel, Powerpoint, Outlook)
Desirable
- Experience of using SystmOne
Person Specification
Qualifications
Essential
- Educated to GCSE standard (Maths & English or equivalent
Communication
Essential
- Proven interpersonal skills
- Ability to be sensitive and empathetic
- Ability to communicate at all levels within the hospice
Other
Essential
- Be prepared to assist with Hospice fundraising activities
- Current driving licence and access to a vehicle for work purposes
- Flexible approach to hours of work
Desirable
Experience
Essential
- Excellent written and verbal communication
- Organisational skills
- Ability to deliver multiple priorities simultaneously and to a timeline.
- Excellent listening and problem solving
- Experience of providing face to face support for individuals or families in a care or support setting
Desirable
- Palliative care experience.
- Experience collaborating with teams delivering projects within diverse or minority communities.
- Experience of working independently and remotely
- Experience of networking and building positive relationships
- Understanding of public health in palliative care and the ethos of compassionate communities
- Knowledge of the grief process
Personal
Essential
- Work confidently and with discretion
- Self motivated
- Enthusiasm
- Ability to cope under pressure
- A commitment to hospice care and to have a philosophy and concept of hospice care
- Honest, trustworthy, reliable and punctual
- Approachable, team player
- Experience of providing non judgemental, non discriminatory support, respecting diversity and life choices.
- Proactive, assertive and confident
- Self motivated and able to work independently without direct supervision
IT
Essential
- Good basic IT skills
- Knowledge of Microsoft applications (Word, Excel, Powerpoint, Outlook)
Desirable
- Experience of using SystmOne
