Job responsibilities
1. JOB DETAILS
Job title:
Assistant Shop Manager
Organisation: Hospice at Home
Carlisle and North Lakeland
Managerially Accountable to: Shop Manager
Location: Hospice
at Home Retail Shops
2. JOB SUMMARY
To
support the Shop Manager in ensuring the profitability and efficient running
of the Hospice at Home Shops and
sort donations in the Storage Unit. To
promote Hospice at Home in all aspects of work in a professional and
efficient manner.
3. ROLE OF ORGANISATION
To provide a comprehensive
Hospice at Home service to enhance the experience of patients with cancer
from diagnosis through treatments to palliative and end of life care and to
others with progressive life threatening conditions. The service also
supports relatives and carers providing care predominately in the home or
within the local community.
Hospice at Home is a charitable
organisation working alongside and in collaboration with other specialist
palliative care providers, local primary care services and Adult Social Care
as well as acute settings and residential care.
We offer day and night nursing
care and support, respite provision, specialist services of Lymphoedema and
Occupational Therapy, Bereavement and Family Support, Complementary Therapy
and a Befriending Service.
Care is provided by Registered Nurses, Nursing Associates, Assistant
Practitioners. Health Care Assistants, Volunteers, Counsellors and Allied
Health Care Professionals supported by administrative staff.
4. ORGANISATIONAL CHART
Chief Executive
Senior Shop Manager
5. KEY WORKING RELATIONSHIPS
Internal
Staff
and Volunteers
External
Donors
General
Public
Organisations
and Clubs
Stakeholders (Including Business Partners).
Suppliers of goods and services
The
above list is not exhaustive and there will be other external bodies that the
post holder will have links to either as a one off or on-going basis.
6. DUTIES AND RESPONSIBILITIES OF THE POST
Key Responsibilities and Tasks
To be proactive in generating donated goods
from the public.
To support the manager in sorting and valuing
donated goods to generate maximum revenue and disposal of unsuitable items by
appropriate means. This would
take place both in the shops and designated storage areas.
To maintain a high standard of display, presentation
and cleanliness throughout the shop.
To support shop volunteers.
To assist with the management of the volunteer
rota, ensuring adequate staffing for the efficient day to day running of the
shop, including additional cover in the managers absence.
To support the manager in maintaining the
highest standards of customer care.
To ensure completion of all relevant
administration in an accurate and timely fashion in the absence of the shop
manager.
To be responsible for financial procedures,
including the operation of the cash register, cashing up and reconciling the
days takings at the end of the day in accordance with Hospice at Home cash
handling procedures as required and in the absence of the manager.
To be responsible for ensuring that the gross
daily takings are banked on the appropriate day as required and in the absence
of the manager.
To ensure all maintenance matters are dealt
with promptly in the absence of the manager.
To encourage growth in the shops turnover by
promoting local awareness of Hospice at Home and the shop.
To minimise loss of stock.
To undertake any other reasonable duties as
requested from time to time.
The willingness to cover holidays and sickness
where necessary.
This job
description will be reviewed with the post holder annually.
7. WORK SETTING AND REVIEW
To work unsupervised on a daily basis, manage
and prioritise own workload. Work is supervised rather than managed. Reporting to line manager on a regular
basis.
On occasion and if required, be able to travel and
work in any of the Hospice at Home retail shops.
8. INDIVIDUAL RESPONSIBILITIES
The post
holder is expected to:
Adhere to Hospice at Home policies and
procedures and relevant legislation
Attend Mandatory training as identified by
Hospice at Home
Act as an ambassador for Hospice at Home
Participate in monthly management supervision
Participate in the appraisal process
Seek out training and development
opportunities
9. CONFIDENTIALITY
The post holder must maintain the
confidentiality of information about patients, staff and business in
accordance with the General Data Protection Regulations (GDPR) and Caldicott
principles.
10. HEALTH AND SAFETY
Employees must be aware of the
responsibilities placed upon them under the Health & Safety at work Act
(1974), to ensure that the agreed safety procedures are carried out to
maintain a safe environment for employees, volunteers and customers.
All relevant and required reports are
maintained and kept up to date.
11. RISK MANAGEMENT
All staff have a responsibility to report all
clinical and non-clinical accidents, incidents or near-misses promptly and
when requested to co-operate with any investigations undertaken.
12. EQUALITY AND DIVERSITY
All
employees of Hospice at Home have
responsibility to:
Act in ways that support equality and value
diversity
Treat everyone with whom they come into
contact with dignity and respect
Act in ways that are in accordance with
Hospice at Home Equality and Diversity policy and Dignity in the Workplace
policy
13. SAFEGUARDING
All
employees have a duty for safeguarding and promoting the welfare of children
and adults at risk. Staff must be familiar with the Safeguarding Policy and
the process for raising concerns about the welfare of anyone with whom they
have contact. Staff must also ensure they receive the appropriate level of
safeguarding children and adult training depending on their role within the
organisation.
Staff
are expected to access supervision and support from their line managers
and/or the locality based safeguarding team when managing complex cases where
applicable to their role.
14. INFORMATION GOVERNANCE
The post holder must
keep up to date with the requirements of information governance; undertake
mandatory training and follow Hospice at Homes policies and procedures to
ensure that information is dealt with legally, securely, efficiently and
effectively. It is important that the post holder processes personal
identifiable information only in accordance with General Data Protection
Regulation 2018. The post holder must check with the Caldicott Guardian or
Information Governance Lead before creating new systems to process person
identifiable information to ensure that this is carried out within the scope
of the General Data Protection Regulation 2018. The post holder must manage
the records they create or hold during the course of their employment with
the organisation in an appropriate way, making the records available for
sharing in a controlled manner subject to statutory requirements and agreed
security and confidentiality policies, procedures and guidelines e.g. General
Data Protection Regulation 2018 , Freedom of Information Act 2000, Caldicott
Guidelines NHS Confidentiality Code of Conduct 2003, and professional codes
of conduct on confidentiality. The post holder must maintain the
confidentiality of information about service user staff and organisational
business in accordance with the General Data Protection Regulation 2018 and
Caldicott principles. It is likely that the post holder will be in contact at
some time with a form of information system, and therefore is responsible for
implementing and maintaining data quality. The post holder, when making
entries into records, must ensure that these are legible and attributable and
that the record keeping is contemporaneous.
It is essential that information recorded within records either on
paper, in an electronic format or both paper and electronic, is accurate, complete and relevant.
