Job summary
18 hours per week: £22,931.88(pro rata) Over a minimum of three days per week
(Flexible working
arrangements will be considered for the right candidate)
25 days holiday per year with
an additional 3 days to be taken during Christmas closure (pro rata)
3 Year Contract (Subject
to continuation funding)
Sunderland Carers Centre is the centre
point of support for all unpaid Carers in Sunderland, providing vital advice
and support to families with caring roles.
Delivering services across the City of
Sunderland area, an exciting opportunity has arisen for a Carer Within Reach Worker
The successful candidate will have
great communication and organisational skills and be able to provide solution
focussed support to carers and their families.
The Carer Within Reach Worker will be
part of the Carer Contact Team providing a listening ear service to those
carers identified as being socially isolated and would benefit from a Within
Reach call.
If you feel you would like to be part
of a successful team that support carers and their families within Sunderland
please contact us
The successful applicant for this post
will be subject to a Disclosure & Barring Service Enhanced Disclosure.
For a full job description please click here or for
further information about the post please contact Alison Smith or our Carer
Contact Team on 0191 5375761 to have a job description and application pack
posted to you
Main duties of the job
The Carer Within Reach Worker will be initially responsible to the Service
Manager at Sunderland Carers Centre. Emphasis will be placed on the development of a
whole family approach to engage families in services which are appropriate to identified
needs.
The Carer Within Reach Worker will act within the Carer Contact Team to provide a listening
ear service to those carers identified as being socially isolated and would benefit form a
Within Reach call. The post holder will provide accurate and appropriate information, advice,
and guidance to carers within the Carer Contact Team function as needed.
The post holder is accountable to the Service Manager with whom they will liaise on
a regular basis.
The post holder will be ultimately accountable to the Board of Trustees and the Chief
Executive Officer.
The post holder willsupport activity from the mechanisms within the Carers Centre to ensure
all carers are supported via the services delivered by Sunderland Carers Centre.
About us
- As an employee of Sunderland Carers Centre you will receive three
additional days holiday between 25th December and 1st
January, no Christmas working hours, Carer Leave and Support, Flexible working,
access to Charity Worker Discounts, as well asbeing part of a supportive
dedicated team.
- Equal opportunities. Sunderland Carers Centre recognises that the needs of carers are
paramount within the services it offers. The Centre is committed to a policy of equal access
to employment and provision of its services regardless of race, religious or political beliefs
Job description
Job responsibilities
To provide Within Reach calls to carers identified as in need of social contact so tackling social
isolation, loneliness and addressing wellbeing
To recognise the signs of issues and problems associated with the caring role and escalating
to the most appropriate team member
To input onto the Customer Relations Data base contacts made by volunteers to carers, as
part of the Within Reach project
To form part of the organisations Contact Team function to provide information, advice,
guidance and support with an outcome focus to support carers in a format which most
appropriately meets their individual needs as needed
To provide a first contact service to those contacting Sunderland Carers Centre via telephone,
email, face to face or via website enquiries and providing the person with relevant and
accurate information, advice, guidance and support as needed
Provide a professional welcome to all customers and visitors, presenting a positive impression
of the organisation
To ensure that incoming telephone calls are answered in a professional and timely manner
and transferred, where appropriate, to the relevant team member as needed
Carry out the necessary administration for this role accurately and within organisationally set
standards including updating the Customer Relationship Management (CRM) System (Charity
Log)
Input activity and outcome records to CRM system. Work to achieve agreed carer outcomes,
contract Key Performance Indicators and targets as agreed with the organisations
frameworks and commissioning contracts
Also
Working as part of the wider team to provide a range of support options which includes
support via telephone, e-mail and 1:1 meetings plus support at a range of meetings both
internally and externally.
To develop and maintain meaningful, effective on-going relationships with other
organisations and professionals to ensure that carers have a range of accurate information,
knowledge and opportunities available to them.
To attend and/or support promotional events, training opportunities or social activities for
carers.
To work with the wider Carers Centre team and partners to identify and engage hard to reach
carers.
To support carers to have a life of their own along-side their caring role
To represent Sunderland Carers Centre in order to promote and encourage understanding
and awareness of carers issues for example through the delivery of agreed training
programmes for carers, partners and the wider community
To support the communication of National Legislation regarding carers and how this affects
carers.
To contribute to good practice and development of the organisation including service
evaluation
Work with and mentor designated volunteers with the support of the management team
Work with and mentor students on placement within the organisation with the support of the
management team
To support the development of written and verbal reports to the Service Manager,
Management Team, Chief Executive Officer and the Board
To participate in set supervisions and appraisals with line manager
To adhere to all policies and procedures of the organisation
To observe strict confidentiality regarding information obtained during the course of the role
and maintain professional boundaries
To provide support and assistance, whilst carrying out any other duties as and when required
by the Management Team, Chief Executive Officer and Board
Job description
Job responsibilities
To provide Within Reach calls to carers identified as in need of social contact so tackling social
isolation, loneliness and addressing wellbeing
To recognise the signs of issues and problems associated with the caring role and escalating
to the most appropriate team member
To input onto the Customer Relations Data base contacts made by volunteers to carers, as
part of the Within Reach project
To form part of the organisations Contact Team function to provide information, advice,
guidance and support with an outcome focus to support carers in a format which most
appropriately meets their individual needs as needed
To provide a first contact service to those contacting Sunderland Carers Centre via telephone,
email, face to face or via website enquiries and providing the person with relevant and
accurate information, advice, guidance and support as needed
Provide a professional welcome to all customers and visitors, presenting a positive impression
of the organisation
To ensure that incoming telephone calls are answered in a professional and timely manner
and transferred, where appropriate, to the relevant team member as needed
Carry out the necessary administration for this role accurately and within organisationally set
standards including updating the Customer Relationship Management (CRM) System (Charity
Log)
Input activity and outcome records to CRM system. Work to achieve agreed carer outcomes,
contract Key Performance Indicators and targets as agreed with the organisations
frameworks and commissioning contracts
Also
Working as part of the wider team to provide a range of support options which includes
support via telephone, e-mail and 1:1 meetings plus support at a range of meetings both
internally and externally.
To develop and maintain meaningful, effective on-going relationships with other
organisations and professionals to ensure that carers have a range of accurate information,
knowledge and opportunities available to them.
To attend and/or support promotional events, training opportunities or social activities for
carers.
To work with the wider Carers Centre team and partners to identify and engage hard to reach
carers.
To support carers to have a life of their own along-side their caring role
To represent Sunderland Carers Centre in order to promote and encourage understanding
and awareness of carers issues for example through the delivery of agreed training
programmes for carers, partners and the wider community
To support the communication of National Legislation regarding carers and how this affects
carers.
To contribute to good practice and development of the organisation including service
evaluation
Work with and mentor designated volunteers with the support of the management team
Work with and mentor students on placement within the organisation with the support of the
management team
To support the development of written and verbal reports to the Service Manager,
Management Team, Chief Executive Officer and the Board
To participate in set supervisions and appraisals with line manager
To adhere to all policies and procedures of the organisation
To observe strict confidentiality regarding information obtained during the course of the role
and maintain professional boundaries
To provide support and assistance, whilst carrying out any other duties as and when required
by the Management Team, Chief Executive Officer and Board
Person Specification
Qualifications
Essential
- Excellent standard of English and Maths
- IT Literate
Desirable
- Have undertaken within the past year, Continued Professional Development qualifications and/or training(please evidence within
- application)
Experience
Essential
- Current or recent experience of providing customer related
- services.
- Experience in providing frontline information, advice and guidance.
- Experience of managing conflict resolution.
- Experience of partnership working building excellent relationships with a wide range of professionals and families.
Desirable
- Experience of engagement and support of families.
- Understanding of the safeguarding process for adults and children.
- Experience of community development work within a voluntary or community sector.
- Experience of managing a case load and associated time management.
- Experience of using an electronic data base system.
- Experience of partnership working building excellent relationships with a wide range of professionals and families.
Personal Attributes
Essential
- Commitment to the values of Sunderland Carers Centre.
- Commitment to detail, ensuring all work is accurate, concise and comprehensible.
- Commitment to equality and diversity.
- Respectful of working within professional boundaries.
- Willing to work in cooperation with team members.
- Willing to work flexibly within the organisation.
- Ability to work evenings and weekends .
- A willingness and ability to undertake further training to understand the complexities of both adult and childrens social care, education and
- health legislation.
Desirable
- Full Driving Licence and Access to the use of a car (business
- insurance required).
Skills, Knowledge and Abilities
Essential
- Ability to use basic Microsoft Office packages.
- Clear knowledge and understanding of issues that affect carers and their families.
- Motivated to deliver positive change for carers.
- Excellent customer service, communication and interpersonal skills.
- Ability to be resourceful and seek out information, suggestions and possible solutions for carers in a challenging environment.
- Ability to value and support team and multi-agency working.
- The ability to work within a blended working environment (in
- office and/or home working).
Desirable
- Ability to work with complexity and emotional situations.
- Knowledge of impacts of caring which could include lived
- experience.
Person Specification
Qualifications
Essential
- Excellent standard of English and Maths
- IT Literate
Desirable
- Have undertaken within the past year, Continued Professional Development qualifications and/or training(please evidence within
- application)
Experience
Essential
- Current or recent experience of providing customer related
- services.
- Experience in providing frontline information, advice and guidance.
- Experience of managing conflict resolution.
- Experience of partnership working building excellent relationships with a wide range of professionals and families.
Desirable
- Experience of engagement and support of families.
- Understanding of the safeguarding process for adults and children.
- Experience of community development work within a voluntary or community sector.
- Experience of managing a case load and associated time management.
- Experience of using an electronic data base system.
- Experience of partnership working building excellent relationships with a wide range of professionals and families.
Personal Attributes
Essential
- Commitment to the values of Sunderland Carers Centre.
- Commitment to detail, ensuring all work is accurate, concise and comprehensible.
- Commitment to equality and diversity.
- Respectful of working within professional boundaries.
- Willing to work in cooperation with team members.
- Willing to work flexibly within the organisation.
- Ability to work evenings and weekends .
- A willingness and ability to undertake further training to understand the complexities of both adult and childrens social care, education and
- health legislation.
Desirable
- Full Driving Licence and Access to the use of a car (business
- insurance required).
Skills, Knowledge and Abilities
Essential
- Ability to use basic Microsoft Office packages.
- Clear knowledge and understanding of issues that affect carers and their families.
- Motivated to deliver positive change for carers.
- Excellent customer service, communication and interpersonal skills.
- Ability to be resourceful and seek out information, suggestions and possible solutions for carers in a challenging environment.
- Ability to value and support team and multi-agency working.
- The ability to work within a blended working environment (in
- office and/or home working).
Desirable
- Ability to work with complexity and emotional situations.
- Knowledge of impacts of caring which could include lived
- experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
