Job summary
Initial
Contact Co-Ordinator
20 hours per week over a
minimum of 4 days: £20,820.80 (pro
rata)
(Flexible working
arrangements will be considered for the right candidate)
25 Days (pro rata) Annual
Leave
Delivering services across the City of
Sunderland area, an exciting opportunity has arisen within the team for a SENDIASS Contact Co-ordinator.
Hosted by Sunderland
Carers Centre, Sunderland Special Educational Needs and Disabilities
Information Advice and Support Service (SENDIASS) provides information,
advice and support to parents, carers, and young people with Special Education
Needs.
As an employee of
Sunderland Carers Centre, you will receive three additional days holiday (pro
rata) between 25th December and 1st January, no Christmas
working hours, Carer Leave and Support, Flexible working, access to Charity
Worker Discounts, and become part of a supportive dedicated team.
The successful candidate will have
excellent communication and organisational skills as well as the ability to
work to deadlines.
The role involves the co-ordination of
referrals and to effectively provide accurate and appropriate information, advice,
and guidance, (full training will be provided).
Main duties of the job
The Contact Co-ordinator will
be initially responsible to the SEND IASS Services Manager of Sunderland SENDIASS
hosted by Sunderland Carers Centre. The
overall purpose of the role is to ensure that all children, young people with
special educational needs and disabilities and their families have access to
impartial SEND information, advice and support including online support, as
stated in the Special Education Needs and Disabilities (SEND) Code of Practice
2014.
The post holder will be
required to deliver services with an emphasis to children, young people and
their families.
Acting as initial point of contact to the service, the Contact
Co-ordinator will work with the SENDIASS Team to deliver impartial
SEND information, advice, and support.
About us
Sunderland SENDIASS recognises that the needs of children, young people, and
their families are paramount within the services it offers. The service and its
host organisation Sunderland Carers Centre are committed to a policy of equal access to employment and
provision of its services regardless of race, religious or political beliefs,
ethnic or national origin, culture, gender, sexuality age or disability
Job description
Job responsibilities
Main Duties and Responsibilities:
Provide an initial point of contact to service
users via telephone, email, or website.
Responding
to calls, emails and website referrals to the SENDIASS helpline and logging
details onto our Charity Log recording system
Dealing
with telephone and email enquiries in a courteous and efficient manner
Updating
and maintaining SENDIASS social media, to ensure they are accurate and accessible to families.
Attending
staff meetings as required.
Office
tasks including printing and postage of documents.
Maintaining
databases and manual filing systems in line with data protection procedures.
Supporting
Programme Manager with service monitoring requirements.
As part of the Sunderland SENDIASS team, you will
help to provide an impartial, confidential service in matters relating to
special education needs and/or disabilities (in addition to health and social
care) to parents/guardians, and young people.
Provide a professional welcome to all service
users, presenting a positive impression of both the service and host
organisation.
Ensure all queries are answered and dealt with
in a timely and professional manner.
Assist the team with the day-to-day operation, administration, and
development of the service.
Other Responsibilities:
Contribute
to the development of service priorities, good practice and development of the
organisation including service evaluation as required, highlighting strategic
issues/and or trends.
Be
an effective member of the team, attending team meetings, supervisions, and
appraisals as and when required.
Adhere
to all policies and procedures of the organisation, whilst maintaining
confidentiality.
Any other duties as and when required by the organisation.
Job description
Job responsibilities
Main Duties and Responsibilities:
Provide an initial point of contact to service
users via telephone, email, or website.
Responding
to calls, emails and website referrals to the SENDIASS helpline and logging
details onto our Charity Log recording system
Dealing
with telephone and email enquiries in a courteous and efficient manner
Updating
and maintaining SENDIASS social media, to ensure they are accurate and accessible to families.
Attending
staff meetings as required.
Office
tasks including printing and postage of documents.
Maintaining
databases and manual filing systems in line with data protection procedures.
Supporting
Programme Manager with service monitoring requirements.
As part of the Sunderland SENDIASS team, you will
help to provide an impartial, confidential service in matters relating to
special education needs and/or disabilities (in addition to health and social
care) to parents/guardians, and young people.
Provide a professional welcome to all service
users, presenting a positive impression of both the service and host
organisation.
Ensure all queries are answered and dealt with
in a timely and professional manner.
Assist the team with the day-to-day operation, administration, and
development of the service.
Other Responsibilities:
Contribute
to the development of service priorities, good practice and development of the
organisation including service evaluation as required, highlighting strategic
issues/and or trends.
Be
an effective member of the team, attending team meetings, supervisions, and
appraisals as and when required.
Adhere
to all policies and procedures of the organisation, whilst maintaining
confidentiality.
Any other duties as and when required by the organisation.
Person Specification
Qualifications
Essential
- Computer skills including databases, spreadsheets, Microsoft Word, Excel, Outlook and Publisher
- Strong and accurate keyboard skills
- GCSE English and Maths or equivalent
- Excellent written English
Experience
Essential
- Call handling skills,
- Ability to prioritise and organise own work,
- To demonstrate an ability to communicate effectively and accurately in a professional manner,
- Ability to process information accurately,
- Ability to work under pressure in a fast paced team,
- Ability to work within a team,
- To demonstrate a welcoming and effective manner,
- To convey the professionalism of the Team at all times,
- To be self-motivated,
- The ability to maintain confidentiality,
- Experienced in providing excellent customer care,
Desirable
- An understanding of the issues facing parents, carers and young people with SEND
Person Specification
Qualifications
Essential
- Computer skills including databases, spreadsheets, Microsoft Word, Excel, Outlook and Publisher
- Strong and accurate keyboard skills
- GCSE English and Maths or equivalent
- Excellent written English
Experience
Essential
- Call handling skills,
- Ability to prioritise and organise own work,
- To demonstrate an ability to communicate effectively and accurately in a professional manner,
- Ability to process information accurately,
- Ability to work under pressure in a fast paced team,
- Ability to work within a team,
- To demonstrate a welcoming and effective manner,
- To convey the professionalism of the Team at all times,
- To be self-motivated,
- The ability to maintain confidentiality,
- Experienced in providing excellent customer care,
Desirable
- An understanding of the issues facing parents, carers and young people with SEND
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
