Care Unbound Ltd t/a Here

Assistant Service Manager

Information:

This job is now closed

Job summary

Calling all aspiring Service Managers who want to make a real difference in how urgent care is delivered in Brighton and Hove. Additional Primary Care (APC) are looking to recruit an Assistant Service Manager to join their team.

Main duties of the job

This is an exciting opportunity for someone to develop their skills and experience in staff management, operational management, and working with external stakeholders as well as supporting the day-to-day running of APC. You will lead APCs administrative team to deliver seamless service pathways, alongside our Leads, to embed exceptional patient and staff care. Critical to the success of your role is working collaboratively with Urgent Care Pathway stakeholders, including clinicians, colleagues and other providers within the setting.

The working pattern for this role is core business hours, Monday through Friday, with occasional weekend and evening hours required to support our onsite teams. The role also includes occasional on-call functions, i.e., authorising the closure of our service, being the point of contact for urgent risks and raising immediate concerns with the Integrated Care Board.

About us

Here is a not-for-profit, social enterprise working in the health sector. We do many things, including:

  • designing and delivering health care services in partnership with the NHS and third sector organisations.
  • developing and implementing products that support primary care to thrive What unites our efforts is a recognition of the way we do things:
  • We are a group of people who believe we can make a difference in the world.
  • We think business can be a force for good, and that profits should benefit our society.
  • We know that our society is not fair and equitable, and many people cannot thrive in the conditions in which they live. We believe changes in health and care could enable a better future for us all.

Details

Date posted

22 September 2023

Pay scheme

Other

Salary

£26,460 to £29,000 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

B0339-23-0003

Job locations

4th Floor

177 Preston Road

Brighton

East Sussex

BN1 6AG


Royal Sussex County Hospital

Eastern Road

Brighton and Hove

East Sussex

BN2 5BE


Job description

Job responsibilities

APC works in collaboration with the Royal Sussex County Hospital to deliver primary care interventions within the Urgent Treatment Centre.

Our service runs from 18:30-21:30 Monday-Friday, and 08:00-20:00 on weekends and Bank Holidays. The appointments are a variety of F2F and telephone who come from either NHS111 or A&E. The service reduces the strain on the front door of A&E by allowing those suitable patients to be redirected away from A&E.

Working as part of a team you will lead the administrative team in the Additional Primary Care Service and support the clinical team at the Royal Sussex County Hospital to ensure professional operational standards and excellence in patient care and safety are implemented and maintained. This involves supporting the service, problem solving issues and implementing solutions whilst working to establish the service in the longer term. Critical to the success of the APC service will be the need to engage and work with other services that work in the UTC, UHSxE, IC24 as well as NHS 111.

Your core working pattern will be weekday business hours; however, the role requires flexibility to cover weekends and evenings on an adhoc basis.

Job description

Job responsibilities

APC works in collaboration with the Royal Sussex County Hospital to deliver primary care interventions within the Urgent Treatment Centre.

Our service runs from 18:30-21:30 Monday-Friday, and 08:00-20:00 on weekends and Bank Holidays. The appointments are a variety of F2F and telephone who come from either NHS111 or A&E. The service reduces the strain on the front door of A&E by allowing those suitable patients to be redirected away from A&E.

Working as part of a team you will lead the administrative team in the Additional Primary Care Service and support the clinical team at the Royal Sussex County Hospital to ensure professional operational standards and excellence in patient care and safety are implemented and maintained. This involves supporting the service, problem solving issues and implementing solutions whilst working to establish the service in the longer term. Critical to the success of the APC service will be the need to engage and work with other services that work in the UTC, UHSxE, IC24 as well as NHS 111.

Your core working pattern will be weekday business hours; however, the role requires flexibility to cover weekends and evenings on an adhoc basis.

Person Specification

Knowledge and skills

Essential

  • Highly developed organisational skills.
  • Good team worker.
  • Self-motivated and able to work with minimum supervision.
  • High degree of accuracy and attention to detail.
  • Able to work to deadlines and to work under pressure.
  • Flexible and adaptable where necessary.
  • Proven track record in developing strong relationships.
  • Able to communicate effectively in person and virtually with a wide range of people, ensuring information is shared accurately.

Desirable

  • Able to manage complex tasks and project manage with a solution focused mindset/lens to ensure the delivery of set objectives.

Qualifications

Essential

  • GCSE Maths and English or relevant experience

Experience

Essential

  • Able to work with a professional team
  • Intermediate level using Word, Excel, and Outlook

Desirable

  • Experience or knowledge of the NHS/Public Sector
  • Experience of working with patient administration systems and/or appointment booking systems
Person Specification

Knowledge and skills

Essential

  • Highly developed organisational skills.
  • Good team worker.
  • Self-motivated and able to work with minimum supervision.
  • High degree of accuracy and attention to detail.
  • Able to work to deadlines and to work under pressure.
  • Flexible and adaptable where necessary.
  • Proven track record in developing strong relationships.
  • Able to communicate effectively in person and virtually with a wide range of people, ensuring information is shared accurately.

Desirable

  • Able to manage complex tasks and project manage with a solution focused mindset/lens to ensure the delivery of set objectives.

Qualifications

Essential

  • GCSE Maths and English or relevant experience

Experience

Essential

  • Able to work with a professional team
  • Intermediate level using Word, Excel, and Outlook

Desirable

  • Experience or knowledge of the NHS/Public Sector
  • Experience of working with patient administration systems and/or appointment booking systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Care Unbound Ltd t/a Here

Address

4th Floor

177 Preston Road

Brighton

East Sussex

BN1 6AG


Employer's website

https://hereweare.org.uk/ (Opens in a new tab)

Employer details

Employer name

Care Unbound Ltd t/a Here

Address

4th Floor

177 Preston Road

Brighton

East Sussex

BN1 6AG


Employer's website

https://hereweare.org.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Additional Primary Care Service Manager

Alice Forsdick

a.forsdick@nhs.net

Details

Date posted

22 September 2023

Pay scheme

Other

Salary

£26,460 to £29,000 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

B0339-23-0003

Job locations

4th Floor

177 Preston Road

Brighton

East Sussex

BN1 6AG


Royal Sussex County Hospital

Eastern Road

Brighton and Hove

East Sussex

BN2 5BE


Supporting documents

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