Job summary
Established in 2000, Caudwell Children is a
National Charity which works to transform the lives of disabled children and
their families, enabling them to challenge the barriers they face throughout
childhood by providing practical and emotional support.
Our facilities provide a state-of-the-art base
within the grounds of Keele University where ground-breaking research can be
undertaken into multi-disciplinary programmes for neurodevelopmental conditions
and childhood disability.
The services of Caudwell Children enrich the lives
of our children and families through the delivery of high-quality
person-centred care and support services that promote independence and achieve
valued outcomes. We seek to create a
safe, homely and supportive environment that enhances the lives of children
with autism and associated conditions.
The purpose of the post is to support families in
accessing accurate, relevant and useful support and information from friendly,
supportive and understanding colleagues and volunteers. The role requires collaborative working with
internal teams as well as liaising with external organisations including
health, social care, educational services, statutory and independent sector
services.
Main duties of the job
Provide
wrap around support to families accessing Caudwell Childrens Autism Service
from application to discharge.
Welcome
families and remain present through the assessments.
Provide
scheduled, telephone/virtual support to families following their Autism
assessment.
Respond to
telephone, written and electronic enquiries.
Support
triage and maintain team inboxes.
Attend
feedback meetings and support families.
Carry out
online research to provide families with useful, meaningful resources,
signposting and information.
Supporting
the Next Steps Family Workshops.
Answer
queries on our LIVE CHAT
Build
positive relationships with families.
Build up
knowledge and understanding of community and statutory services available to
families (parent/carer groups, education and special educational provision,
EHCPs, Local authorities, Health, CAMHS and voluntary services).
Contribute
actively to the required monitoring of outcomes.
Create and
maintain high quality, accurate records.
Assist in
preparing rooms for activities and families, ensuring the room and activities
are safely tidied away at the end of the session.
Support
children and young people in an efficient and safe manner, reporting assessment
results and problems identified accurately back to the relevant member of the
MDT.
Liaise with
members of the MDT and other Charity departments in a professional and timely
manner.
About us
The purpose of the post is to support families in
accessing accurate, relevant and useful support and information from friendly,
supportive and understanding colleagues and volunteers. The role requires collaborative working with
internal teams as well as liaising with external organisations including
health, social care, educational services, statutory and independent sector
services.
Job description
Job responsibilities
Provide wrap around
support to families accessing Caudwell Childrens Autism Service from
application to discharge.
Welcome families and remain
present through the assessment at Caudwell internation childrens Centre.
Provide scheduled,
telephone/virtual support to families following their Autism assessment.
Provide reception cover on
the clinical and main reception.
Respond to telephone,
written and electronic enquiries.
Support triage and maintain
team inboxes.
Attend feedback meetings
and support families to receive their assessment outcome when requested by the
clinical team.
Support families whilst at
the Caudwell International Childrens Centre. Specifically, meeting and
interacting with families in a helpful, courteous and friendly manner.
Carry out online research
to provide families with useful, meaningful resources, signposting and
information.
Supporting the Next Steps
Family Workshops.
Support and oversee
volunteers carrying out tasks to aid service delivery.
Answer queries on our LIVE
CHAT!
Build positive
relationships with families accessing Caudwell Children services maintaining a
family-centered approach.
Build up knowledge and
understanding of community and statutory services available to families (parent/carer
groups, education and special educational provision, EHCPs, Local authorities,
Health, CAMHS and voluntary services).
Contribute actively to the
required monitoring of outcomes.
Create and maintain high
quality, accurate records
Effectively contribute to
the safe and smooth running of Caudwell Childrens services.
Assist in preparing rooms
for activities and families, ensuring the room and activities are safely tidied
away at the end of the session.
Support children and young
people in an efficient and safe manner, reporting assessment results and
problems identified accurately back to the relevant member of the MDT.
Assist and supervise
volunteers carrying out their roles as part of the Family Support Team.
Liaise with members of the
MDT and other Charity departments in a professional and timely manner.
Other:
Communicate with children,
families and all stakeholders in a way that respects their views, autonomy and
culture in full compliance with the Equality & Diversity Policy.
Uphold
the principles and practice of customer care and continuous improvement.
Maintain
confidentiality and Data Protection and at all times work in accordance with
General Data Protection Regulations 2018.
Have
an awareness of relevant health and safety regulations and legislation, being
responsible for your own health and safety and that of anyone else whom your
acts and omissions may affect.
Report
any concerns of potential abuse of a service user in line with the Safeguarding
Policy and procedures.
Ensure maintenance and security of physical,
financial and information resources.
Demonstrate commitment to ongoing personal and
professional development.
Keep
comprehensive and accurate records in relation to your role and in accordance
with policies and procedures.
Attend
training as appropriate to the role, applying knowledge gained to the
workplace.
To
work effectively and collaboratively as a member of the team, building and
maintaining good working relationships with all internal and external stakeholders.
Ensure
compliance with statutory and non-statutory bodies.
Adhere
to all Caudwell Children policies and procedures.
Demonstrate
commitment to Caudwell Childrens mission, vision and values.
Work
flexible hours to meet the needs of the business.
Job description
Job responsibilities
Provide wrap around
support to families accessing Caudwell Childrens Autism Service from
application to discharge.
Welcome families and remain
present through the assessment at Caudwell internation childrens Centre.
Provide scheduled,
telephone/virtual support to families following their Autism assessment.
Provide reception cover on
the clinical and main reception.
Respond to telephone,
written and electronic enquiries.
Support triage and maintain
team inboxes.
Attend feedback meetings
and support families to receive their assessment outcome when requested by the
clinical team.
Support families whilst at
the Caudwell International Childrens Centre. Specifically, meeting and
interacting with families in a helpful, courteous and friendly manner.
Carry out online research
to provide families with useful, meaningful resources, signposting and
information.
Supporting the Next Steps
Family Workshops.
Support and oversee
volunteers carrying out tasks to aid service delivery.
Answer queries on our LIVE
CHAT!
Build positive
relationships with families accessing Caudwell Children services maintaining a
family-centered approach.
Build up knowledge and
understanding of community and statutory services available to families (parent/carer
groups, education and special educational provision, EHCPs, Local authorities,
Health, CAMHS and voluntary services).
Contribute actively to the
required monitoring of outcomes.
Create and maintain high
quality, accurate records
Effectively contribute to
the safe and smooth running of Caudwell Childrens services.
Assist in preparing rooms
for activities and families, ensuring the room and activities are safely tidied
away at the end of the session.
Support children and young
people in an efficient and safe manner, reporting assessment results and
problems identified accurately back to the relevant member of the MDT.
Assist and supervise
volunteers carrying out their roles as part of the Family Support Team.
Liaise with members of the
MDT and other Charity departments in a professional and timely manner.
Other:
Communicate with children,
families and all stakeholders in a way that respects their views, autonomy and
culture in full compliance with the Equality & Diversity Policy.
Uphold
the principles and practice of customer care and continuous improvement.
Maintain
confidentiality and Data Protection and at all times work in accordance with
General Data Protection Regulations 2018.
Have
an awareness of relevant health and safety regulations and legislation, being
responsible for your own health and safety and that of anyone else whom your
acts and omissions may affect.
Report
any concerns of potential abuse of a service user in line with the Safeguarding
Policy and procedures.
Ensure maintenance and security of physical,
financial and information resources.
Demonstrate commitment to ongoing personal and
professional development.
Keep
comprehensive and accurate records in relation to your role and in accordance
with policies and procedures.
Attend
training as appropriate to the role, applying knowledge gained to the
workplace.
To
work effectively and collaboratively as a member of the team, building and
maintaining good working relationships with all internal and external stakeholders.
Ensure
compliance with statutory and non-statutory bodies.
Adhere
to all Caudwell Children policies and procedures.
Demonstrate
commitment to Caudwell Childrens mission, vision and values.
Work
flexible hours to meet the needs of the business.
Person Specification
Experience
Essential
- Knowledge of supporting children and/or adults who are Autistic, have a Learning Disability, ADHD and/or complex needs.
- Educated to GCSE level including numeracy and literacy.
- Experience of working with members of the public/families in health, education or social care settings.
- Knowledge of childhood developmental milestones.
- Knowledge of safeguarding principles.
- Ability to work with a high degree of accuracy.
- Excellent written and verbal communication skills.
- Excellent IT skills.
- Able to work as part of a Multi-Disciplinary Team environment also act on own initiative.
- Ability to plan and prioritise workloads.
- A positive can-do attitude with a flexible approach to work.
- Able to meet the physical requirements of the role after reasonable adjustments have been made for illness or disability.
Desirable
- Knowledge of statutory and voluntary agencies.
- Experience of working in the Third Sector.
- Experience of working in CQC
- Experience of working with volunteers.
Person Specification
Experience
Essential
- Knowledge of supporting children and/or adults who are Autistic, have a Learning Disability, ADHD and/or complex needs.
- Educated to GCSE level including numeracy and literacy.
- Experience of working with members of the public/families in health, education or social care settings.
- Knowledge of childhood developmental milestones.
- Knowledge of safeguarding principles.
- Ability to work with a high degree of accuracy.
- Excellent written and verbal communication skills.
- Excellent IT skills.
- Able to work as part of a Multi-Disciplinary Team environment also act on own initiative.
- Ability to plan and prioritise workloads.
- A positive can-do attitude with a flexible approach to work.
- Able to meet the physical requirements of the role after reasonable adjustments have been made for illness or disability.
Desirable
- Knowledge of statutory and voluntary agencies.
- Experience of working in the Third Sector.
- Experience of working in CQC
- Experience of working with volunteers.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
