Online Sales Assistant

Job description

Job responsibilities

Online Sales Assistant

Salary: £23,950 per annum (FTE)

Hours: 22.5 hours per week

We are seeking two part time motivated and detail-focused Online Sales Assistants to support the growth of our online retail income. This role plays a vital part in maximising the value of donated items through online platforms such as eBay, helping to fund vital Hospice care and services.

At The Prince of Wales Hospice, we provide specialist palliative care in a supportive and respectful environment. Our 14-bed inpatient unit, located just minutes from Junction 32 of the M62 in Pontefract, also offers outpatient and community services, including a successful Lymphoedema clinic.

About the Role

Working alongside paid staff and volunteers, you will be responsible for researching, photographing, listing, selling and dispatching items efficiently while delivering excellent customer service and meeting digital sales targets.

To succeed in this role, you will:

Have experience selling on online platforms such as eBay, with strong pricing and listing skills

Show excellent attention to detail and accuracy when handling stock, data and orders

Be organised and able to work to deadlines in a target-driven environment

Deliver high-quality customer service with clear and professional communication

Use IT systems confidently, with good numeracy and literacy skills

Work well with colleagues and volunteers, adapting to changing priorities

Why You’ll Love Working With Us:

In our most recent staff survey:

All of our staff felt they make a real difference and are proud to work for the Hospice

97% of employees said they enjoy working with our team

You’ll become part of a passionate team helping raise vital funds to support patients and families across our community. We offer training, support, and a chance to develop your retail career while making a real difference.

Benefits include:

27 days annual leave plus bank holidays (pro rata)

Enhanced sick pay and contributory pension scheme

Staff wellbeing support, including Employee Assistance Programme

Eligibility for Blue Light Card discounts

Discounted on-site meals during working hours (at the Hospice only)

Discounted local gym memberships

Ongoing training and career development opportunities

Annual salary review

For more information or an informal chat about the role, please contact Kevin Hogarth, Retail Operations Manager:

khogarth@pwh.org.uk

01977 708868

Closing date: Sunday 11th January 2026 at 11:59pm

We are conducting interviews throughout the listing and may close applications early.

Please note: any job offer will be conditional upon a satisfactory Disclosure and Barring Service (DBS) check and providing Right to Work in the UK and 2 references.

Person Specification

EXPERIENCE & SKILLS

Essential

• Experience with eBay and other selling and buying platforms
• Experience in pricing and listing retail products online
• Understanding of current, relevant retail legislation
• Excellent customer service and communication skills
• Accuracy and attention to detail
• Ability to work to tight deadlines
• Logical and analytical approach to work
• Planning and organising skills
• Ability to implement change effectively

Desirable

• Experience in working with volunteers
• Previous experience in the Charity sector

KNOWLEDGE

Essential

• Social media knowledge
• Commercial awareness and awareness of trends
• Ability to safely undertake manual handling operations

Desirable

• Knowledge of Thriftify and Shopiago or any other multichannel selling platform

QUALIFICATIONS/TRAINING

Essential

• Good standard of education with excellent numeracy and literacy skills
• Willingness to undertake relevant training

PERSONAL ATTRIBUTES

Essential

• Able to prioritise and organise workload under pressure and with conflicting priorities
• Able to work in a target driven environment, with a proven track record of meeting sales targets
• Able to respect confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

The Prince Of Wales Hospice

Address

Halfpenny Lane

Pontefract

West Yorkshire

WF8 4BG

Employer's website

https://www.pwh.org.uk/ (Opens in a new tab)