Shop Supervisor - South Elmsall

Job description

Job responsibilities

Shop Supervisor

Location: The Prince of Wales Hospice Clothing Store – South Elmsall

Salary: £23,950 (FTE), £12.25 per hour

Hours: 15 hours per week (including some weekend working)

Are you a retail professional with a passion for customer service and a heart for charity? We are looking for a motivated and community-focused Shop Supervisor to help lead the team at our South Elmsall clothing store.

At The Prince of Wales Hospice, we provide specialist palliative care in a supportive and respectful environment. Our 14-bed inpatient unit, located just minutes from Junction 32 of the M62 in Pontefract, also offers outpatient and community services, including a successful Lymphoedema clinic.

About the Role

As Shop Supervisor, you’ll support the Shop Manager in running the day-to-day operations of the South Elmsall shop. You’ll be key in driving sales, delivering excellent customer service, and leading a team of dedicated volunteers. When deputising for the Shop Manager, you’ll confidently take charge to ensure the shop runs smoothly and profitably.

To succeed in this role, you will:

Have retail experience, ideally in a supervisory role

Have excellent customer service and communication skills

Be able to organise, prioritise and work to sales targets

Process donated stock efficiently and maintain high merchandising standards

Be flexible, positive and have a proactive approach to team leadership

Recruit, train and support volunteers

Why You’ll Love Working With Us:

In our most recent staff survey:

All of our staff felt they make a real difference and are proud to work for the Hospice

97% of employees said they enjoy working with our team

You’ll become part of a passionate team helping raise vital funds to support patients and families across our community. We offer training, support, and a chance to develop your retail career while making a real difference.

Benefits include:

27 days annual leave plus bank holidays (pro rata)

Enhanced sick pay and contributory pension scheme

Staff wellbeing support, including Employee Assistance Programme

Eligibility for Blue Light Card discounts

Discounted on-site meals during working hours (at the Hospice only)

Discounted local gym memberships

Ongoing training and career development opportunities

Annual salary review

For more information or an informal chat about the role, please contact Kevin Hogarth, Retail Operations Manager:

khogarth@pwh.org.uk

01977 708868

Closing date: Sunday 11th January 2026 at 11:59pm

We are conducting interviews throughout the listing and may close applications early.

Please note: any job offer will be conditional upon a satisfactory Disclosure and Barring Service (DBS) check and providing Right to Work in the UK and 2 references.

Person Specification

EXPERIENCE & SKILLS

Essential

• Understanding of current, relevant retail legislation
• Excellent display and merchandising and stock management skills
• Well-developed supervisory and motivational skills
• Excellent customer services skills
• Experience of supervising a retail store/unit

Desirable

• Experience of working with volunteers

KNOWLEDGE

Essential

• Ability to safely undertake manual handling operations

QUALIFICATIONS/TRAINING

Essential

• Good standard of education with excellent numeracy and literacy skills
• Willingness to undertake relevant training

PERSONAL ATTRIBUTES

Essential

• Able to prioritise and organise workload under pressure and with conflicting priorities
• Excellent communication skills
• Commercial awareness and judgement
• Able to work in a target driven environment, with a proven track record of meeting sales targets
• Able to respect confidentiality
• Able to work weekends
• Current clean driving license and use of own vehicle to travel to other shops/training/meetings
• Willingness to work in other Prince of Wales Hospice shops
• Flexible approach to working hours and working week
• Have access to a mobile phone

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

The Prince Of Wales Hospice

Address

Halfpenny Lane

Pontefract

West Yorkshire

WF8 4BG

Employer's website

https://www.pwh.org.uk/ (Opens in a new tab)