Job responsibilities
Team Manager Hours: 37.5 hours 5 days a week, including weekends. Service opening hours: 24 hours 365 days a year Salary: £30,826- £34,070 Location: Thanet Safe Haven 164 Ramsgate Road, Margate, Thanet Mental Health Unit If you are looking for a role where you can have a positive impact on the lives of people living with mental health needs, while demonstrating leadership and guidance to your team then this could be the role for you! About the role We have an exciting opportunity for a Team Manager to join our service in our Thanet Safe Haven. We are looking for an experienced, compassionate, well organised and qualified person to manage a team and deliver high quality non clinical support to individuals in times of crisis. You will have strong communication skills and experience of working with multi-agencies to support people with their mental health recovery. We deliver quality, recovery focused support to our clients who have a range of mental health needs as well as other support needs including learning disabilities, physical health issues and substance misuse, whilst promoting independence and social inclusion. About you To be successful in this role, you will need to offer leadership experience, have good knowledge of mental health and the impact this has on people who access the service. You should be accountable, compassionate and proud in what you do working for mental health matters. Have experience of providing support.Be qualified, organised and have exceptional communication skills. A wealth of experience of IT systems and data recording. Have strong experience of management responsibilities; supervision, rota management and HR responsibilities. Advanced understanding of complex mental health needs and the ability to engage with a range of people and other professionals. Knowledge of NICE guidelines and working in health and social care. Ability to speak and encourage people who use our services while displaying emotional intelligence. Be able to lead your team, with guidance and support. About us Mental Health Matters are a national charity who provide innovative and life changing mental health support for both individuals and communities. We offer a diverse range of services, and each and every person who works with us directly contributes to making positive changes, improving mental health and breaking down barriers. Everything about MHM is people focused, both for our workforce and the people we support. Our people are the driving force of our organisation, and we are committed to having a talented workforce who will make a positive impact on our communities. Main Duties and Responsibilities
To ensure the delivery of high-quality recovery focused support to clients within a designated service/location. To actively promote the service, managing all client focussed activity within a designated service / location, including; assessment and management of referrals, voids management (housing), needs assessment, support planning, risk management and safety planning and regular review of need. . To ensure completion of all My Future Matters documentation or other relevant client management information. To ensure that all incidents and safeguarding concerns are managed in line with MHM policies and procedures. To proactively liaise with the relevant Area Manager ensuring the timely escalation of any issues which may affect the safety and quality of service provision. To provide appropriate support and line management for staff members within relevant team/s, including the provision of induction, supervision, appraisal, development, absence and performance management in line with MHM's policies and procedures. To ensure that staffing resources and capacity is adequate to deliver high quality services to clients and to meet contractual requirements, including recruitment of new staff and management of the staff rota. To ensure that all financial authorisation procedures are adhered to. To communicate effectively and to provide reports and associated documentation of a high standard to management and commissioners as required. To respond to and where required investigate complaints and HR matters as requested. To manage health & safety within the service/s including risk assessment and management and building security. To contribute to the development, implementation and monitoring of all policies, procedures and systems that effect service delivery To support the Area Manager to effectively manage service delivery contracts and comply with all associated contractual requirements. To develop and maintain proactive and effective relationships with commissioners To support the delivery and development of services and to network and engage with relevant stakeholders and provider groups in the area. To ensure compliance with all relevant legal and regulatory requirements. To actively promote a positive image of MHM. To attend all relevant meetings both internally and externally. To act as a member of the Management On Call Team on a rota basis All employees have a responsibility to undertake training and development as required. They also have a responsibility to assist, where appropriate and necessary, with the training and development of fellow employees. All employees have a responsibility of care for their own and others health and safety. This job description is not exhaustive and is subject to continuous change, in consultation with the post holder. What we offer you
Competitive salaries, with an annual pay review process 25 days Annual leave, increasing with length of service, plus bank holidays Enhanced Occupational Sick pay Access to our workplace pension scheme Family friendly and flexible working arrangements to support a good work life balance Access to our Wellbeing Offer - including EAP, Virtual GP service and wellbeing resources Life Assurance and Free Will writing service Blue Light Card and Charity Workers discounts Access to Tickets for Good Employee recognition and celebration schemes A tailored induction programme, bespoke Personal Development and Career Pathways to support you in your role and your career aspirations How to Apply We operate Safer Recruitment processes, so if you are interested in this role, you will need to apply via our online application form. Please ensure you answer all of the mandatory questions, and attach your personal statement showing how you meet the person specification criteria. This can be done on a separate document and uploaded as part of your application supporting documents. We are an equal opportunities employer. We really value diversity and are committed to ensuring our processes are inclusive. We may ask some personal information during the application process, however, everything we ask is to ensure we can offer fair and accessible opportunities for everyone. If you would like to have an informal conversation about this role, please contact: Zoe Williams
