Crisis Recovery Worker- York
The closing date is 08 December 2025
Job summary
You will be part of a small team supporting people in a crisis drop-in centre. We are a non-clinical service, providing support to reduce immediate distress to those at risk of self-harm, suicide or experiencing trauma. Our service provides information, safety planning and signposting for clients, theirfamilies, and carers to meet their holistic needs. You will work closely with mental health primary and secondary care, emergency services, partners agencies.
Main duties of the job
To deliver emotional support, advice and guidance via face to face, telephone, and video. To assess a situation to determine risk and the needs of the person accessing support. To make decisions under pressure whilst communicating with the person accessing support. To accurately record new contacts and details of visits and calls on relevant electronic systems. To work in line with performance targets and key contractual requirements, providing data and case studies as requested. To advise and be actively involved in individual risk assessment and review. Where identified, an appropriate action plan/safety plan will be put in place to meet individual's needs To encourage those accessing support to recognise, understand and manage factors that affect their mental wellbeing and physical health To work with a range of partners and external agencies to meet individual's needs and support with individual safety and delivery of the service To work as a team member, sharing information and supporting colleagues, ensuring they have the knowledge, information, and resources to be successful in their roles and make a positive and valued contribution to the service.
About us
Mental Health Matters (MHM) is a national charity with nearly 40 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support. Everything about MHM is people focused, our people are central to delivering the highest quality of service and care to our clients and service users. This is an exciting opportunity for individuals who are dedicated to the principles of social inclusion, to work with adults with mental health needs and to support people in distress and in need of immediate support. The service is open Monday to Friday 6pm - 10pm, Saturday & Sunday 2pm - 10pm and you will be working within MHMs York Haven.
Details
Date posted
24 November 2025
Pay scheme
Other
Salary
£25,958 to £25,958 a year
Contract
Permanent
Working pattern
Part-time
Reference number
R000367
Job locations
30 Clarence Street, York, YO31 7EW
York
YO31 7EW
Employer details
Employer name
Mental Health Matters
Address
30 Clarence Street, York, YO31 7EW
York
YO31 7EW