Crisis Recovery Worker Nights -Thanet

Job description

Job responsibilities

Job Title: Mental Health Crisis Recovery Worker Hours: 34.5 hours Salary: £25,958 - £28,662 Location: Thanet Safe Haven - Thanet Mental Health Unit Shifts: 10am to 6pm & 8am to 8pm 5 days a week over 7 day period 365 days a year About us: Mental Health Matters (MHM) is a national charity with over 35 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support. Everything about MHM is people focused, our people are central to delivering the highest quality of service and care to our clients and service users. Our safe haven service provides a crisis alternative to A and E through non-clinical, person centered support and recovery interventions. About the role: As a Crisis Recovery Worker, you will be required to provide a high quality, recovery focused service to our clients who have a range of mental health and autistic traits as well as other support needs including learning disabilities, physical health issues and substance misuse, whilst promoting independence and social inclusion. With experience of working within a community based, mental health setting, you should be able to inspire, engage and motivate people. With the proven ability to identify barriers, understand need and support people to achieve their goals the role will include one to one engagement, facilitating activities within the service and community, administrative tasks, sign posting and engaging people in other provision. You will work alongside Peer Support Workers (PSW) and Clinicians to achieve the best person-centered care with the patient for their recovery, whether that be joint working with other services to support them to make reasonable adjustments or PSW so patients can learn and practice skills. * You will be part of a small team supporting people in a crisis drop-in centre. * We are a non-clinical service, providing support to reduce immediate distress to those at risk of self-harm, suicide or experiencing trauma. * Our service provides information, safety planning and signposting for clients, their families and carers to meet their holistic needs. * You will work closely with mental health primary and secondary care, emergency services, partners agencies. Duties to include: * To deliver emotional support, advice and guidance via face to face, telephone, and video. * To assess a situation to determine risk and the needs of the person accessing support. * To make decisions under pressure whilst communicating with the person accessing support. * To accurately record new contacts and details of visits and calls on relevant electronic systems. * To work in line with performance targets and key contractual requirements, providing data and case studies as requested. * To advise and be actively involved in individual risk assessment and review. * Where identified, an appropriate action plan/safety plan will be put in place to meet individual's needs. * To encourage those accessing support to recognise, understand and manage factors that affect their mental wellbeing and physical health * To work with a range of partners, stakeholders and external agencies to meet individual's needs and support with individual safety and delivery of the service * To work as a team member, sharing information and supporting colleagues, ensuring they have the knowledge, information, and resources to be successful in their roles and make a positive and valued contribution to the service. * To actively obtain relevant literature & resource materials from appropriate internal teams and external agencies to assist with support conversations and signposting. * To partake in training and mentoring for all new staff. * To attend all relevant meetings and supervision sessions. * To be able to work as part of a team and on own initiative where required. * To work with the team to continually improve own and team performance. * To ensure your personal training and development needs are identified. * To actively involve people and their informal support networks in service planning, delivery and review. * To carry out duties on a rota system to meet the service requirements of being open 365 days a year, or as stipulated in area specific contract. * To agree to be contacted whilst not on shift to alleviate any rota issues; difficulties that will assist in ensuring continuous service delivery (last option). * To actively promote a positive image of Mental Health Matters and mental health issues. * To engage with community events, meetings and forums and local organisation and networks * To promote the service and MHM * To proactively contribute to continuously improving the service by making positive suggestions, providing constructive feedback and assisting in the implementation of agreed new ways of working. * Any other duties relevant to the post. How to Apply We operate Safer Recruitment processes, so if you are interested in this role, you will need to apply via our online application form. Please ensure you answer all of the mandatory questions, and attach your personal statement showing how you meet the person specification criteria. This can be done on a separate document and uploaded as part of your application supporting documents.

Person Specification

Qualifications

Essential

• Level 2 qualification in Health and Social Care, or equivalent subject, and be willing to complete an appropriate Level 3 qualification within 12 months of employment

Experience

Essential

• Have awareness of/lived experience and experience of working with people who have experienced mental health issues
• Experience of record keeping

Desirable

• Experience of assessing needs of those with Mental Health needs

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mental Health Matters

Address

Holy Trinity Church, St Mary's Avenue, Dane Valley, Margate, CT9 3TN

Margate

CT9 3TN

Employer's website

https://www.mhm.org.uk/ (Opens in a new tab)