Volunteer Telephone Support Worker

Job description

Job responsibilities

Join Our Team as a Volunteer in our Helpline! Service: Helpline Service Opening Hours: 24/7 Location: Waterside House, Sunderland. About us Mental Health Matters (MHM) is a national charity with over 35 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Devon, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support. Everything about MHM is people focused, our people are central to delivering the highest quality of service and care to our clients and service users. At our Mental Health Helpline, we offer a crucial lifeline, providing compassionate listening and crisis de-escalation for numerous NHS Trusts. We're on the lookout for empathetic and dedicated individuals to join us in delivering this transformative support. About the role Our Volunteers are incredibly important in supporting the work we do, and we value individuals who dedicate their time to find the perfect fit within our organisation. We are currently excited to welcome volunteers to the Helpline, to support with our emotional support provision. The service operates 24/7 but we welcome applications to fit around your availability and capacity. You will be part of a team that provides emotional support and signposting to our callers and will be supported by the Telephone Support Workers and Shift Supervisors at all times. About you Your involvement at the Helpline will make a meaningful difference to those we support. Are you passionate about making a positive impact on others' lives? Do you have empathy and understanding towards different perspectives? Are you happy to work as part of a team? Would you like to learn new skills and develop your abilities to listen and support people? If these qualities resonate with you, we'd love to hear from you and explore how your unique skills and passions can enhance our service. Requirements No prior experience is required, and lived experience is always welcomed. We provide comprehensive training - all we ask is that you're ready to take the next step in supporting others. This is a great opportunity for someone with an interest in health and social care services and a drive to make a positive impact. Please Note - Due to the nature of the role, our volunteers will need to be over the age of 18 and will be expected to complete an Enhanced DBS check. Interested? For a casual chat about this opportunity, please reach out to our Team Leader, Amy Clark - Our commitment to you When you choose to volunteer with us, you'll have a dedicated support system in place. Our Helpline management team will collaborate to craft a personalised development plan that aligns with your goals of volunteering. Your aspirations and interests, whatever they may be, will be at the forefront of this plan. We're here to ensure that your experience as a volunteer is both fulfilling and aligned with what you hope to achieve through your time with us. We also commit to providing reasonable travel expenses (up to £5 a day).

Person Specification

Qualifications

Essential

• No prior experience is required, and lived experience is always welcomed. We provide comprehensive training - all we ask is that you're ready to take the next step in supporting others.

Experience

Essential

• No prior experience is required, and lived experience is always welcomed. We provide comprehensive training - all we ask is that you're ready to take the next step in supporting others.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mental Health Matters

Address

Waterside House, Sunderland Enterprise Park, St Catherine's Ct, Sunderland SR5 2TZ

Sunderland

SR5 2TZ

Employer's website

https://www.mhm.org.uk/ (Opens in a new tab)