Job summary
To provide leadership and management of a geographical area to deliver high quality, safe and effective Crisis service in support of the organisation's mission, values and strategy. Ensure the team are responsive to the needs of people in an honest, non-judgemental and open manner which respects the rights of individuals and groups.
Main duties of the job
Have responsibility for the management of relevant service(s), including negotiating, planning, communicating, report writing and trouble shooting.
Enable colleagues to deliver high-quality, safe and effective support, in line with best practice, equality legislation and MHM policy and procedures.
Be a role model for MHM's values, promoting a positive image to all internal and external parties.
Develop constructive professional working relationships with commissioners, colleagues (internally and externally), stakeholders, partners and providers, and attend relevant and regular meetings both internally and externally.
Deliver positive networking and engagement with relevant stakeholders and strategy groups.
Ensure the Area Manager is fully informed of any issues which may affect the quality of service provision.
Promote and maintain a culture of continuous service improvement.
Ensure individuals are supported in a way mindful of age, gender, sexuality, and ethnicity, cultural and spiritual needs.
Act as a member of the Management On Call Team on a rota basis.
Deputise for the Area Manager as required.
About us
Mental Health Matters (MHM) is a national charity with over 40 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support.
Everything about MHM is people focused, our people are central to delivering the highest quality of service and care to people who access our services.
Job description
Job responsibilities
Are you are looking for a role where you can have a positive impact on the lives of people in a mental health crisis, while demonstrating leadership and guidance to a vast team then this could be the role for you! We are looking for an experience Crisis service manager to oversee the crisis haven's within the west of Kent. You will be providing operational leadership and assisting the area manager in driving positive and strategic change within this area. Hours: 37.5 hours a week. Salary: PL4 - £36920 with progression to £41080 per annum Location: South East (West) - Maidstone; Medway; Tunbridge Wells; Dartford and Gillingham. Job purpose: To provide leadership and management of a geographical area to deliver high quality, safe and effective Crisis service in support of the organisation's mission, values and strategy. Ensure the team are responsive to the needs of people in an honest, non-judgemental and open manner which respects the rights of individuals and groups. Promote the profile and reputation of MHM by building and maintaining positive relationships with a wide range of internal and external stakeholders, including relevant professional networks and individuals who access our services, and keeping up to date with best practice in the field. Main Duties and Responsibilities
Develop constructive professional working relationships with commissioners, colleagues (internally and externally), stakeholders, partners and providers, and attend relevant and regular meetings both internally and externally.Deputise for the Area Manager as required.Assist the Area Manager in the setting of yearly budgets and in-year reforecasts.Have responsibility for the management of relevant service(s), including negotiating, planning, communicating, report writing and trouble shooting. Service Delivery
To provide direction and guidance to team mangers to ensure they are communicating effectively to ensure service delivery is in line with contractual requirements.Support the Area Manager in managing and driving operational and strategic change and improvement within their area.To assist the Area Manager in the development and implementation of departmental and project business plans, and any other related documentation, as required.Ensure a multi professional approach to care is maintained respecting the diversity of colleague's roles and responsibilities.maintain/update effective PR and marketing and support the team manager in ensuring that promotional and information materials available. Quality Assurance
Undertake regular reviews and audits of Support and Safety Plans and Risk Assessment for services to ensure they are contractually and policy compliant and are addressing the needs of individuals.Ensure service compliance with contractual and governance requirements.Support the Area Manger with quality audits and Health & Safety assessments and ensure they are conducted across all services and action plans implemented.Help co-ordinate incident reporting and investigation, promoting a 'learning the lessons' culture.Direct team managers in the completion of accurate and timely quality audits in line with service protocols.Assist the Area Manager with management, recording and coordination of responses to complaints in line with Mental Health Matters policy and procedure. People Management
Undertake all aspects of team management, including recruitment, performance management, induction, training, sickness management and wellbeing support.Identify and develop talent, and ensure potential is maximised within team.Alongside the Area Manager, to be responsible for ensuring effective team building across service; promoting an approach of constructive collaboration.Management of Fact Find, Investigation, Disciplinary and Grievance matters in line with MHM policies and procedures, as required. Resources Management:
Demonstrate sound judgement in the use of support and deployment of resources.Monitoring and managing in-year expenditure and income within service budget.Ensure that all financial policies and procedures are adhered to in line with MHM finance authorisation procedures.Identify cost saving methods or other funding streams. Other Duties:
Support new bids and retenders, highlighting any organisational opportunities or risks.Support mobilisations of new services and projects.Any other reasonable duties requested by your line manager.To ensure all MHM policies, procedures and protocols are adhered to.To actively demonstrate commitment to MHM values and code of conduct and to actively promote mental health issues positively.To be responsible for their own CPD and to undertake training and development as required by their role.This job description will be reviewed annually with the post holder at appraisal. What we offer You will go through our comprehensive, in-person training program in your first week of employment and beyond which will give you the tools you need to succeed in the role, as well as offering a great opportunity to get to know your new colleagues. In addition, you will receive:
A minimum of 25 days annual leave per annum, plus statutory holidays, rising with length of serviceA 5% contributory pension scheme, with the opportunity to increase contributions.A holistic approach to your health and wellbeing, including Employee assistance programme, personalised wellbeing action plans and access to a Virtual GP ServiceEnhanced family friendly policies, pay and leave.Cycle to work scheme.Discounted gym membership.Healthcare cash plan.A discount platform covering online, high street and supermarket purchases.You will receive a tailored induction and probation review program which will give you the tools you need to succeed in the roleOur structured career development pathways and support from our accredited Learning Team will provide you with advice and guidance on how to access development to allow you to flourish in your chosen career. How to Apply We operate Safer Recruitment processes, so if you are interested in this role, you will need to apply via our online application form. Please ensure you answer all of the shortlisting questions to demonstrate how you meet the Person Specification criteria. If you have any additional supporting information you would like to include, you can add this into your application form. We are an equal opportunities employer. We really value diversity and are committed to ensuring our processes are inclusive. We may ask some personal information during the application process, however, everything we ask is to ensure we can offer fair and accessible opportunities for everyone. If you would like to have an informal conversation about this role, please contact: Claire Tunaley -
Job description
Job responsibilities
Are you are looking for a role where you can have a positive impact on the lives of people in a mental health crisis, while demonstrating leadership and guidance to a vast team then this could be the role for you! We are looking for an experience Crisis service manager to oversee the crisis haven's within the west of Kent. You will be providing operational leadership and assisting the area manager in driving positive and strategic change within this area. Hours: 37.5 hours a week. Salary: PL4 - £36920 with progression to £41080 per annum Location: South East (West) - Maidstone; Medway; Tunbridge Wells; Dartford and Gillingham. Job purpose: To provide leadership and management of a geographical area to deliver high quality, safe and effective Crisis service in support of the organisation's mission, values and strategy. Ensure the team are responsive to the needs of people in an honest, non-judgemental and open manner which respects the rights of individuals and groups. Promote the profile and reputation of MHM by building and maintaining positive relationships with a wide range of internal and external stakeholders, including relevant professional networks and individuals who access our services, and keeping up to date with best practice in the field. Main Duties and Responsibilities
Develop constructive professional working relationships with commissioners, colleagues (internally and externally), stakeholders, partners and providers, and attend relevant and regular meetings both internally and externally.Deputise for the Area Manager as required.Assist the Area Manager in the setting of yearly budgets and in-year reforecasts.Have responsibility for the management of relevant service(s), including negotiating, planning, communicating, report writing and trouble shooting. Service Delivery
To provide direction and guidance to team mangers to ensure they are communicating effectively to ensure service delivery is in line with contractual requirements.Support the Area Manager in managing and driving operational and strategic change and improvement within their area.To assist the Area Manager in the development and implementation of departmental and project business plans, and any other related documentation, as required.Ensure a multi professional approach to care is maintained respecting the diversity of colleague's roles and responsibilities.maintain/update effective PR and marketing and support the team manager in ensuring that promotional and information materials available. Quality Assurance
Undertake regular reviews and audits of Support and Safety Plans and Risk Assessment for services to ensure they are contractually and policy compliant and are addressing the needs of individuals.Ensure service compliance with contractual and governance requirements.Support the Area Manger with quality audits and Health & Safety assessments and ensure they are conducted across all services and action plans implemented.Help co-ordinate incident reporting and investigation, promoting a 'learning the lessons' culture.Direct team managers in the completion of accurate and timely quality audits in line with service protocols.Assist the Area Manager with management, recording and coordination of responses to complaints in line with Mental Health Matters policy and procedure. People Management
Undertake all aspects of team management, including recruitment, performance management, induction, training, sickness management and wellbeing support.Identify and develop talent, and ensure potential is maximised within team.Alongside the Area Manager, to be responsible for ensuring effective team building across service; promoting an approach of constructive collaboration.Management of Fact Find, Investigation, Disciplinary and Grievance matters in line with MHM policies and procedures, as required. Resources Management:
Demonstrate sound judgement in the use of support and deployment of resources.Monitoring and managing in-year expenditure and income within service budget.Ensure that all financial policies and procedures are adhered to in line with MHM finance authorisation procedures.Identify cost saving methods or other funding streams. Other Duties:
Support new bids and retenders, highlighting any organisational opportunities or risks.Support mobilisations of new services and projects.Any other reasonable duties requested by your line manager.To ensure all MHM policies, procedures and protocols are adhered to.To actively demonstrate commitment to MHM values and code of conduct and to actively promote mental health issues positively.To be responsible for their own CPD and to undertake training and development as required by their role.This job description will be reviewed annually with the post holder at appraisal. What we offer You will go through our comprehensive, in-person training program in your first week of employment and beyond which will give you the tools you need to succeed in the role, as well as offering a great opportunity to get to know your new colleagues. In addition, you will receive:
A minimum of 25 days annual leave per annum, plus statutory holidays, rising with length of serviceA 5% contributory pension scheme, with the opportunity to increase contributions.A holistic approach to your health and wellbeing, including Employee assistance programme, personalised wellbeing action plans and access to a Virtual GP ServiceEnhanced family friendly policies, pay and leave.Cycle to work scheme.Discounted gym membership.Healthcare cash plan.A discount platform covering online, high street and supermarket purchases.You will receive a tailored induction and probation review program which will give you the tools you need to succeed in the roleOur structured career development pathways and support from our accredited Learning Team will provide you with advice and guidance on how to access development to allow you to flourish in your chosen career. How to Apply We operate Safer Recruitment processes, so if you are interested in this role, you will need to apply via our online application form. Please ensure you answer all of the shortlisting questions to demonstrate how you meet the Person Specification criteria. If you have any additional supporting information you would like to include, you can add this into your application form. We are an equal opportunities employer. We really value diversity and are committed to ensuring our processes are inclusive. We may ask some personal information during the application process, however, everything we ask is to ensure we can offer fair and accessible opportunities for everyone. If you would like to have an informal conversation about this role, please contact: Claire Tunaley -
Person Specification
Qualifications
Essential
- Diploma or NVQ Level 4 Management /Equivalent (or willing to work towards and achieve within a set period of time)
Experience
Essential
- Experience of all aspects of colleague management.
- Experience of management, including project, service and operational management.
- Experience of managing and delivering to agreed budgets.
- Experience of performance management and performance appraisals.
- Experience of setting and delivering to agreed targets.
- Experience of recruitment.
Desirable
- Experience of service development and re-design.
Person Specification
Qualifications
Essential
- Diploma or NVQ Level 4 Management /Equivalent (or willing to work towards and achieve within a set period of time)
Experience
Essential
- Experience of all aspects of colleague management.
- Experience of management, including project, service and operational management.
- Experience of managing and delivering to agreed budgets.
- Experience of performance management and performance appraisals.
- Experience of setting and delivering to agreed targets.
- Experience of recruitment.
Desirable
- Experience of service development and re-design.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
