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Mental Health Matters

Administrator Band 2

The closing date is 16 November 2025

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Job summary

The post holder will work within the NHS Talking Therapies service and is required to provide a full range of administrative support to the service. The ideal candidate must have good experience of MS office, word and excel and must possess previous experience in administration roles, including scheduling and working in a fast paced environment. On a daily basis you will be dealing with clients in person and via the telephone, therefore excellent communication skills are required.

Main duties of the job

The post holder will work within the NHS Talking Therapies service and is required to provide a full range of administrative support to the service. The ideal candidate must have good experience of MS office, word and excel and must possess previous experience in administration roles, including scheduling and working in a fast paced environment. On a daily basis you will be dealing with clients in person and via the telephone, therefore excellent communication skills are required. The successful candidate will have a good level of education with solid numeracy and literacy skills. We are looking for a confident individual, who has an excellent level of accuracy and attention to detail.

About us

NHS Talking Therapies Northumberland is a partnership between Mental Health Matters and Sunderland Counselling Service; two local and national providers of psychological therapies with a strong track record of success. Mental Health Matters is one of the UK's most innovative organisations working with people with mental health needs. We have a dedicated and experienced staff team of over 350 people providing a comprehensive range of services which cover every aspect of individuals' lives, from employment and housing to community support and psychological services.

Details

Date posted

28 October 2025

Pay scheme

Other

Salary

£24,465 to £24,465 a year

Contract

Permanent

Working pattern

Full-time

Reference number

R000341

Job locations

Unit 4, Telford Court, Morpeth, Northumberland (unit 1,4,5 & 8), NE61 2DB

Morpeth

NE61 2DB


Job description

Job responsibilities

Role title: Band 2 Administrator Salary: £24,465 per annum (comparable to NHS AFC Band 2) Hours: 37.5 hours per week - Full and part time hours available Based: Morpeth, with the flexibility to travel and work from other locations within Northumberland, as necessary Who we are: NHS Talking Therapies Northumberland is a partnership between Mental Health Matters and Sunderland Counselling Service; two local and national providers of psychological therapies with a strong track record of success. Mental Health Matters is one of the UK's most innovative organisations working with people with mental health needs. We have a dedicated and experienced staff team of over 350 people providing a comprehensive range of services which cover every aspect of individuals' lives, from employment and housing to community support and psychological services. At MHM we help people achieve good mental and physical wellbeing and live life to the full. What we offer:

  • Competitive salaries, with an annual pay review process
  • 25 days Annual leave, increasing with length of service, plus bank holidays
  • Enhanced Occupational Sick pay
  • Access to our workplace pension scheme
  • Family friendly and flexible working arrangements to support a good work life balance
  • Access to our Wellbeing Offer - including EAP, Virtual GP service and wellbeing resources
  • Life Assurance and Free Will writing service
  • Blue Light Card and Charity Workers discounts
  • Access to Tickets for Good
  • Employee recognition and celebration schemes
  • A tailored induction programme, bespoke Personal Development and Career Pathways to support you in your role and your career aspirations
    • The post holder will work within the NHS Talking Therapies service and is required to provide a full range of administrative support to the service. The ideal candidate must have good experience of MS office, word and excel and must possess previous experience in administration roles, including scheduling and working in a fast paced environment. On a daily basis you will be dealing with clients in person and via the telephone, therefore excellent communication skills are required. The successful candidate will have a good level of education with solid numeracy and literacy skills. We are looking for a confident individual, who has an excellent level of accuracy and attention to detail. We operate Safer Recruitment processes, so if you are interested in this role, you will need to apply via our online application form. Please ensure you answer all of the mandatory questions, and attach your personal statement showing how you meet the person specification criteria. This can be done on a separate document and uploaded as part of your application supporting documents. We are an equal opportunities employer. We really value diversity and are committed to ensuring our processes are inclusive. We may ask some personal information during the application process, however, everything we ask is to ensure we can offer fair and accessible opportunities for everyone. Terms and conditions for these posts are NHS comparable, not identical, and the successful candidates will be employed by Mental Health Matters, a non-NHS organisation. For an informal discussion about the post, please contact Sue Donnelly on 07483 991 866

    Job description

    Job responsibilities

    Role title: Band 2 Administrator Salary: £24,465 per annum (comparable to NHS AFC Band 2) Hours: 37.5 hours per week - Full and part time hours available Based: Morpeth, with the flexibility to travel and work from other locations within Northumberland, as necessary Who we are: NHS Talking Therapies Northumberland is a partnership between Mental Health Matters and Sunderland Counselling Service; two local and national providers of psychological therapies with a strong track record of success. Mental Health Matters is one of the UK's most innovative organisations working with people with mental health needs. We have a dedicated and experienced staff team of over 350 people providing a comprehensive range of services which cover every aspect of individuals' lives, from employment and housing to community support and psychological services. At MHM we help people achieve good mental and physical wellbeing and live life to the full. What we offer:

  • Competitive salaries, with an annual pay review process
  • 25 days Annual leave, increasing with length of service, plus bank holidays
  • Enhanced Occupational Sick pay
  • Access to our workplace pension scheme
  • Family friendly and flexible working arrangements to support a good work life balance
  • Access to our Wellbeing Offer - including EAP, Virtual GP service and wellbeing resources
  • Life Assurance and Free Will writing service
  • Blue Light Card and Charity Workers discounts
  • Access to Tickets for Good
  • Employee recognition and celebration schemes
  • A tailored induction programme, bespoke Personal Development and Career Pathways to support you in your role and your career aspirations
    • The post holder will work within the NHS Talking Therapies service and is required to provide a full range of administrative support to the service. The ideal candidate must have good experience of MS office, word and excel and must possess previous experience in administration roles, including scheduling and working in a fast paced environment. On a daily basis you will be dealing with clients in person and via the telephone, therefore excellent communication skills are required. The successful candidate will have a good level of education with solid numeracy and literacy skills. We are looking for a confident individual, who has an excellent level of accuracy and attention to detail. We operate Safer Recruitment processes, so if you are interested in this role, you will need to apply via our online application form. Please ensure you answer all of the mandatory questions, and attach your personal statement showing how you meet the person specification criteria. This can be done on a separate document and uploaded as part of your application supporting documents. We are an equal opportunities employer. We really value diversity and are committed to ensuring our processes are inclusive. We may ask some personal information during the application process, however, everything we ask is to ensure we can offer fair and accessible opportunities for everyone. Terms and conditions for these posts are NHS comparable, not identical, and the successful candidates will be employed by Mental Health Matters, a non-NHS organisation. For an informal discussion about the post, please contact Sue Donnelly on 07483 991 866

    Person Specification

    Qualifications

    Essential

    • A good basic level of education and good
    • command of the English language
    • Educated to at least NVQ level 2 (or
    • equivalent)

    Experience

    Essential

    • 1 year's recent experience of working in
    • an administration role, to include dealing
    • with telephone enquiries and accurate
    • data input
    • Comprehensive experience & working
    • knowledge of MS Office
    Person Specification

    Qualifications

    Essential

    • A good basic level of education and good
    • command of the English language
    • Educated to at least NVQ level 2 (or
    • equivalent)

    Experience

    Essential

    • 1 year's recent experience of working in
    • an administration role, to include dealing
    • with telephone enquiries and accurate
    • data input
    • Comprehensive experience & working
    • knowledge of MS Office

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Employer details

    Employer name

    Mental Health Matters

    Address

    Unit 4, Telford Court, Morpeth, Northumberland (unit 1,4,5 & 8), NE61 2DB

    Morpeth

    NE61 2DB


    Employer's website

    https://www.mhm.org.uk/ (Opens in a new tab)

    Employer details

    Employer name

    Mental Health Matters

    Address

    Unit 4, Telford Court, Morpeth, Northumberland (unit 1,4,5 & 8), NE61 2DB

    Morpeth

    NE61 2DB


    Employer's website

    https://www.mhm.org.uk/ (Opens in a new tab)

    Employer contact details

    For questions about the job, contact:

    People and Organisational Development

    MHM Recruitment Team

    recruitment@mhm.org.uk

    01915163500

    Details

    Date posted

    28 October 2025

    Pay scheme

    Other

    Salary

    £24,465 to £24,465 a year

    Contract

    Permanent

    Working pattern

    Full-time

    Reference number

    R000341

    Job locations

    Unit 4, Telford Court, Morpeth, Northumberland (unit 1,4,5 & 8), NE61 2DB

    Morpeth

    NE61 2DB


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