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Mental Health Matters

Team Manager - Dartford

The closing date is 05 October 2025

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Job summary

To provide safe and effective management of a team/s within MHM's portfolio of Community Matters services, ensuring high quality service delivery to clients.

Main duties of the job

* To ensure the delivery of high-quality recovery focused support to clients within a designated service/location. * To actively promote the service, managing all client focussed activity within a designated service / location, including; assessment and management of referrals, voids management (housing), needs assessment, support planning, risk management and safety planning and regular review of need. . * To ensure completion of all My Future Matters documentation or other relevant client management information. * To ensure that all incidents and safeguarding concerns are managed in line with MHM policies and procedures. * To proactively liaise with the relevant Area Manager ensuring the timely escalation of any issues which may affect the safety and quality of service provision. * To provide appropriate support and line management for staff members within relevant team/s, including the provision of induction, supervision, appraisal, development, absence and performance management in line with MHM's policies and procedures. * To ensure that staffing resources and capacity is adequate to deliver high quality services to clients and to meet contractual requirements, including recruitment of new staff and management of the staff rota. * To ensure that all financial authorisation procedures are adhered to. * To communicate effectively and to provide reports and associated documentation of a high standard to management and commissioners as required.

About us

Mental Health Matters are a national charity who provide innovative and life changing mental health support for both individuals and communities. We offer a diverse range of services, and each and every person who works with us directly contributes to making positive changes, improving mental health and breaking down barriers. Everything about MHM is people focused, both for our workforce and the people we support. Our people are the driving force of our organisation, and we are committed to having a talented workforce who will make a positive impact on our communities

Details

Date posted

15 September 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£30,826 to £30,826 a year

Contract

Permanent

Working pattern

Part-time

Reference number

R000216

Job locations

Dartford Safe Haven, 18 Hythe Street, Dartford, DA1 1BX

Dartford

DA1 1BX


Job description

Job responsibilities

Hours of work: 35 hours per week, evening and day time hours to cover networking and managerial duties. Service Opening Hours: 6pm - 11pm, 365 days a year/ Salary: £30,826 pro rata with additional enhancement for unsociable hours Location: Dartford Safe Haven, 18 Hythe Street, Dartford, DA1 1BX Could you make Mental Health Matter? Are you looking for a role where you can have a positive impact on the lives of people living with mental health needs, then this could be the role for you! About the role We have an amazing opportunity for a Team Manager to join our established Dartford Safe Haven Team. You will be working alongside and line managing Crisis Recovery workers and Peer Support Workers to provide crisis support to individuals attending the Safe Haven. Dartford Safe Haven is an out of hours mental health support service, running open access to any individuals in Dartford and the surrounding areas. We work with anyone experiencing a mental health crisis or heading towards a crisis. By providing emotional listening support, developing safety plans and liaising with other professionals, you can help make a difference to someone's life today! We are looking for an experienced, compassionate, well organised and qualified person to Manage a team and deliver high quality non clinical support to individuals in times of crisis. We deliver high quality, recovery focused support to individuals who have a range of mental health needs as well as other support needs including learning disabilities, physical health issues and substance misuse, whilst promoting independence and social inclusion. About you To be successful in this role, you will need to offer leadership experience, have good knowledge of mental health and the impact this has on people who access the service. You should be accountable, compassionate and proud in what you do working for mental health matters. Have experience of providing support to those in need and be able to think on your feet. Be qualified, organised and have exceptional communication skills. Advanced understanding of complex mental health needs and the ability to engage and network with other professionals is key. There also needs to be experience of leading and supervising a team and knowledge around delivering a safe and high quality service to those in need in an unpredictable environment. About us Mental Health Matters are a national charity who provide innovative and life changing mental health support for both individuals and communities. We offer a diverse range of services, and each and every person who works with us directly contributes to making positive changes, improving mental health and breaking down barriers. Everything about MHM is people focused, both for our workforce and the people we support. Our people are the driving force of our organisation, and we are committed to having a talented workforce who will make a positive impact on our communities What we offer you

  • Competitive salaries, with an annual pay review process
  • 25 days Annual leave, increasing with length of service, plus bank holidays
  • Enhanced Occupational Sick pay
  • Access to our workplace pension scheme
  • Family friendly and flexible working arrangements to support a good work life balance
  • Access to our Wellbeing Offer - including EAP, Virtual GP service and wellbeing resources
  • Life Assurance and Free Will writing service
  • Blue Light Card and Charity Workers discounts
  • Access to Tickets for Good
  • Employee recognition and celebration schemes
  • A tailored induction programme, bespoke Personal Development and Career Pathways to support you in your role and your career aspirations

    • Job description

    Job responsibilities

    Hours of work: 35 hours per week, evening and day time hours to cover networking and managerial duties. Service Opening Hours: 6pm - 11pm, 365 days a year/ Salary: £30,826 pro rata with additional enhancement for unsociable hours Location: Dartford Safe Haven, 18 Hythe Street, Dartford, DA1 1BX Could you make Mental Health Matter? Are you looking for a role where you can have a positive impact on the lives of people living with mental health needs, then this could be the role for you! About the role We have an amazing opportunity for a Team Manager to join our established Dartford Safe Haven Team. You will be working alongside and line managing Crisis Recovery workers and Peer Support Workers to provide crisis support to individuals attending the Safe Haven. Dartford Safe Haven is an out of hours mental health support service, running open access to any individuals in Dartford and the surrounding areas. We work with anyone experiencing a mental health crisis or heading towards a crisis. By providing emotional listening support, developing safety plans and liaising with other professionals, you can help make a difference to someone's life today! We are looking for an experienced, compassionate, well organised and qualified person to Manage a team and deliver high quality non clinical support to individuals in times of crisis. We deliver high quality, recovery focused support to individuals who have a range of mental health needs as well as other support needs including learning disabilities, physical health issues and substance misuse, whilst promoting independence and social inclusion. About you To be successful in this role, you will need to offer leadership experience, have good knowledge of mental health and the impact this has on people who access the service. You should be accountable, compassionate and proud in what you do working for mental health matters. Have experience of providing support to those in need and be able to think on your feet. Be qualified, organised and have exceptional communication skills. Advanced understanding of complex mental health needs and the ability to engage and network with other professionals is key. There also needs to be experience of leading and supervising a team and knowledge around delivering a safe and high quality service to those in need in an unpredictable environment. About us Mental Health Matters are a national charity who provide innovative and life changing mental health support for both individuals and communities. We offer a diverse range of services, and each and every person who works with us directly contributes to making positive changes, improving mental health and breaking down barriers. Everything about MHM is people focused, both for our workforce and the people we support. Our people are the driving force of our organisation, and we are committed to having a talented workforce who will make a positive impact on our communities What we offer you

  • Competitive salaries, with an annual pay review process
  • 25 days Annual leave, increasing with length of service, plus bank holidays
  • Enhanced Occupational Sick pay
  • Access to our workplace pension scheme
  • Family friendly and flexible working arrangements to support a good work life balance
  • Access to our Wellbeing Offer - including EAP, Virtual GP service and wellbeing resources
  • Life Assurance and Free Will writing service
  • Blue Light Card and Charity Workers discounts
  • Access to Tickets for Good
  • Employee recognition and celebration schemes
  • A tailored induction programme, bespoke Personal Development and Career Pathways to support you in your role and your career aspirations

    • Person Specification

    Qualifications

    Essential

    • Minimum of level 3 in Health and Social Care or
    • equivalent related subject

    Experience

    Essential

    • Experience of working in a recovery based social
    • inclusion service
    • Experience of work in a social care community-based
    • setting
    • Experience of managing and delivering to agreed
    • budgets
    • Experience of all aspects of staff management.
    • Experience of management, including project, service
    • and operational management.
    • Experience of performance management and
    • performance appraisals.
    • Experience of setting and delivering to agreed targets.
    • Experience of recruitment
    Person Specification

    Qualifications

    Essential

    • Minimum of level 3 in Health and Social Care or
    • equivalent related subject

    Experience

    Essential

    • Experience of working in a recovery based social
    • inclusion service
    • Experience of work in a social care community-based
    • setting
    • Experience of managing and delivering to agreed
    • budgets
    • Experience of all aspects of staff management.
    • Experience of management, including project, service
    • and operational management.
    • Experience of performance management and
    • performance appraisals.
    • Experience of setting and delivering to agreed targets.
    • Experience of recruitment

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Employer details

    Employer name

    Mental Health Matters

    Address

    Dartford Safe Haven, 18 Hythe Street, Dartford, DA1 1BX

    Dartford

    DA1 1BX


    Employer's website

    https://www.mhm.org.uk/ (Opens in a new tab)

    Employer details

    Employer name

    Mental Health Matters

    Address

    Dartford Safe Haven, 18 Hythe Street, Dartford, DA1 1BX

    Dartford

    DA1 1BX


    Employer's website

    https://www.mhm.org.uk/ (Opens in a new tab)

    Employer contact details

    For questions about the job, contact:

    People and Organisational Development

    MHM Recruitment Team

    recruitment@mhm.org.uk

    01915163500

    Details

    Date posted

    15 September 2025

    Pay scheme

    Agenda for change

    Band

    Band 2

    Salary

    £30,826 to £30,826 a year

    Contract

    Permanent

    Working pattern

    Part-time

    Reference number

    R000216

    Job locations

    Dartford Safe Haven, 18 Hythe Street, Dartford, DA1 1BX

    Dartford

    DA1 1BX


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