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Mental Health Matters

Quality and Practice Lead

The closing date is 28 September 2025

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Job summary

We are seeking an experienced and compassionate Quality and Practice Lead to support our work to continuously improve the quality, safety, and efficacy of mental health services within Mental Health Matters. Providing practice leadership, this role will ensure that practices and decision making meet the highest standards of support, compliance, and satisfaction; working closely with our operational managers and National Clinical Lead.

Main duties of the job

Quality Assurance and Improvement * Provide professional leadership and coaching to colleagues delivering mental health support services * Support the peer reviewing of MHM's Quality Self-Assessment Process, in particular the delivery of associated action plans to drive the continuous improvement of our operating models, standard operating procedures and practice. * Chair reflective group supervision sessions with teams to support teams to improve their practice and outcomes for people accessing services, in line with Mental Health Matter's values. * Develop and lead a programme to establish communities of practice aimed to share best practice and capture evidence of the impact of our services to ensure services continuously improve. * Support the implementation of our co-production strategy to ensure the consistent delivery of its objectives at an individual, service, organisation, and system level.

About us

MHM is a national charity with over 40 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce. Our people are the driving force of our organisation, and we are committed to looking after our workforce within a values rich environment.

Details

Date posted

10 September 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£38,397 to £43,723 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

R000182

Job locations

Stella Nova, Bootle, L20 4TZ

Bootle

L20 4TZ


Job description

Job responsibilities

Location: Flexible (with travel) Salary: £38,397 - £42,723 Contract: Full-time, 12 month Fixed Term Mental Health Matters (MHM) is looking for an experienced and compassionate Quality and Practice Manager to help us continuously improve the quality, safety, and effectiveness of our mental health services. About the role: Working alongside operational leaders and our National Clinical Lead, you'll support operational quality assurance, reflective practice, co-production, and service improvement. This is a pivotal role where your expertise will shape practice, enhance outcomes, and ensure our services meet the highest standards. Key Responsibilities:

  • Provide professional leadership and coaching across services
  • Lead quality assurance and service improvement initiatives and projects
  • Facilitate reflective supervision and communities of practice
  • Drive co-production, data-led decision-making, and impact measurement
  • Support service model alignment with best practice and national guidance
  • Collaborate with internal and external stakeholders to embed continuous improvement
    • About You: A deep understanding of mental health systems and best practice Experience in quality assurance, reflective practice, and co-production Excellent leadership, analytical, and communication skills A commitment to person-centered, evidence-based care If you're passionate about transforming mental health support and making a tangible difference, we'd love to hear from you. About us: MHM is a national charity with over 40 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce. Our people are the driving force of our organisation, and we are committed to looking after our workforce within a values rich environment. What we offer you:
  • Competitive salaries, with an annual pay review process
  • 25 days Annual leave, increasing with length of service, plus bank holidays
  • Enhanced Occupational Sick pay
  • Access to our enhanced autoenrollment workplace pension scheme
  • Family friendly and flexible working arrangements to support a good work life balance
  • Access to our Wellbeing Offer - including an Employee Assistance Programme, Virtual GP service, and wellbeing resources
  • Life insurance and Free Will writing service
  • Blue Light Card and Charity Workers discounts
  • Access to Tickets for Good
  • Employee recognition and celebration schemes
  • A tailored induction programme, bespoke Personal Development and Career Pathways to support you in your role and your career aspirations
    • How to Apply: We operate Safer Recruitment processes, so if you are interested in this role, you will need to apply via our online application form. Please ensure you answer all of the mandatory questions, and attach your personal statement showing how you meet the person specification criteria. This can be done on a separate document and uploaded as part of your application supporting documents. We are an equal opportunities employer. We really value diversity and are committed to ensuring our processes are inclusive. We may ask some personal information during the application process, however, everything we ask is to ensure we can offer fair and accessible opportunities for everyone. If you have any questions and/or would like to discuss the vacancy informally before applying, please contact Louise Carrington -

    Job description

    Job responsibilities

    Location: Flexible (with travel) Salary: £38,397 - £42,723 Contract: Full-time, 12 month Fixed Term Mental Health Matters (MHM) is looking for an experienced and compassionate Quality and Practice Manager to help us continuously improve the quality, safety, and effectiveness of our mental health services. About the role: Working alongside operational leaders and our National Clinical Lead, you'll support operational quality assurance, reflective practice, co-production, and service improvement. This is a pivotal role where your expertise will shape practice, enhance outcomes, and ensure our services meet the highest standards. Key Responsibilities:

  • Provide professional leadership and coaching across services
  • Lead quality assurance and service improvement initiatives and projects
  • Facilitate reflective supervision and communities of practice
  • Drive co-production, data-led decision-making, and impact measurement
  • Support service model alignment with best practice and national guidance
  • Collaborate with internal and external stakeholders to embed continuous improvement
    • About You: A deep understanding of mental health systems and best practice Experience in quality assurance, reflective practice, and co-production Excellent leadership, analytical, and communication skills A commitment to person-centered, evidence-based care If you're passionate about transforming mental health support and making a tangible difference, we'd love to hear from you. About us: MHM is a national charity with over 40 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce. Our people are the driving force of our organisation, and we are committed to looking after our workforce within a values rich environment. What we offer you:
  • Competitive salaries, with an annual pay review process
  • 25 days Annual leave, increasing with length of service, plus bank holidays
  • Enhanced Occupational Sick pay
  • Access to our enhanced autoenrollment workplace pension scheme
  • Family friendly and flexible working arrangements to support a good work life balance
  • Access to our Wellbeing Offer - including an Employee Assistance Programme, Virtual GP service, and wellbeing resources
  • Life insurance and Free Will writing service
  • Blue Light Card and Charity Workers discounts
  • Access to Tickets for Good
  • Employee recognition and celebration schemes
  • A tailored induction programme, bespoke Personal Development and Career Pathways to support you in your role and your career aspirations
    • How to Apply: We operate Safer Recruitment processes, so if you are interested in this role, you will need to apply via our online application form. Please ensure you answer all of the mandatory questions, and attach your personal statement showing how you meet the person specification criteria. This can be done on a separate document and uploaded as part of your application supporting documents. We are an equal opportunities employer. We really value diversity and are committed to ensuring our processes are inclusive. We may ask some personal information during the application process, however, everything we ask is to ensure we can offer fair and accessible opportunities for everyone. If you have any questions and/or would like to discuss the vacancy informally before applying, please contact Louise Carrington -

    Person Specification

    Qualifications

    Essential

    • Educated to Degree Level or equivalent
    • demonstrable experience

    Experience

    Essential

    • Proven track record in mental health or
    • quality improvement, with a strong
    • understanding of mental health services
    • and standards.
    • * Proven track record in quality assurance,
    • risk management, and practice oversight,
    • preferably in a mental health or healthcare
    • setting
    Person Specification

    Qualifications

    Essential

    • Educated to Degree Level or equivalent
    • demonstrable experience

    Experience

    Essential

    • Proven track record in mental health or
    • quality improvement, with a strong
    • understanding of mental health services
    • and standards.
    • * Proven track record in quality assurance,
    • risk management, and practice oversight,
    • preferably in a mental health or healthcare
    • setting

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Employer details

    Employer name

    Mental Health Matters

    Address

    Stella Nova, Bootle, L20 4TZ

    Bootle

    L20 4TZ


    Employer's website

    https://www.mhm.org.uk/ (Opens in a new tab)

    Employer details

    Employer name

    Mental Health Matters

    Address

    Stella Nova, Bootle, L20 4TZ

    Bootle

    L20 4TZ


    Employer's website

    https://www.mhm.org.uk/ (Opens in a new tab)

    Employer contact details

    For questions about the job, contact:

    People and Organisational Development

    MHM Recruitment Team

    recruitment@mhm.org.uk

    01915163500

    Details

    Date posted

    10 September 2025

    Pay scheme

    Agenda for change

    Band

    Band 6

    Salary

    £38,397 to £43,723 a year

    Contract

    Fixed term

    Duration

    12 months

    Working pattern

    Full-time

    Reference number

    R000182

    Job locations

    Stella Nova, Bootle, L20 4TZ

    Bootle

    L20 4TZ


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    Mental Health Matters's privacy notice (opens in a new tab)