Mental Health Matters

Crisis Recovery Worker - East Berkshire

The closing date is 29 September 2025

Job summary

* You will be part of a small team supporting people in a crisis drop-in centre. * We are a non-clinical service, providing support to reduce immediate distress to those at risk of self-harm, suicide or experiencing trauma. * Our service provides information, safety planning and signposting for clients, their families and carers to meet their holistic needs. * You will work closely with mental health primary and secondary care, emergency services, partners agencies.

Main duties of the job

* You will be part of a small team supporting people in a crisis drop-in centre. * We are a non-clinical service, providing support to reduce immediate distress to those at risk of self-harm, suicide or experiencing trauma. * Our service provides information, safety planning and signposting for clients, their families and carers to meet their holistic needs. * You will work closely with mental health primary and secondary care, emergency services, partners agencies. Please see attached job description for full details.

About us

Mental Health Matters (MHM) is a national charity with over 40 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support. Everything about MHM is people focused, our people are central to delivering the highest quality of service and care to our clients and service users.

Details

Date posted

05 September 2025

Pay scheme

Other

Salary

£25,958 to £26,958 a year

Contract

Permanent

Working pattern

Part-time

Reference number

R000205

Job locations

Oxford House, 54 High Street, Slough, SL1 1EL

Slough

SL1 1EL


Job description

Job responsibilities

Job Title: Crisis Recovery Worker Hours: 24 Hours per week Salary: £25,958 Pro rata Based: East Berkshire Safe Haven, Oxford House, 54 High Street, Slough, SL1 1EL Mental Health Matters (MHM) is a national charity with over 40 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support. Everything about MHM is people focused, our people are central to delivering the highest quality of service and care to our clients and service users. This is an exciting opportunity for individuals who are dedicated to the principles of social inclusion, to work with adults with mental health needs. Working within MHM's East Berkshire safe haven the post holder will support people in distress and in need of immediate support. The service is open 5pm - 11pm and we are open 7 days a week, 365 days per year. About the role * You will be part of a small team supporting people in a crisis drop-in centre. * We are a non-clinical service, providing support to reduce immediate distress to those at risk of self-harm, suicide or experiencing trauma. * Our service provides information, safety planning and signposting for clients, their families and carers to meet their holistic needs. * You will work closely with mental health primary and secondary care, emergency services, partners agencies. About you * You will be educated to a minimum NVQ Level 3 (A-level, BTEC National Diploma or QCF Level 3), in Health and Social Care, Mental Health, Psychology, Counselling or related subject, or be willing to complete an appropriate Level 3 qualification within 12 months of starting. * You will have an awareness of, or lived experience, of supporting people with mental ill health * Previous experience within a crisis setting is desirable, with demonstrated skills and abilities to help others identify and overcome barriers. * You will have excellent communication and interpersonal skills and be able to demonstrate a proactive and highly motivated attitude. * You will be able to demonstrate an ability to prioritise work and be responsible for administrative tasks. What we offer You will go through our comprehensive training program in your first weeks of employment which will give you the tools you need to succeed in the role. MHM offers 25 days annual leave per annum, plus statutory holidays and a 5% contributory pension scheme. At MHM not only can you expect a competitive salary, generous annual leave and pension entitlement, you can also expect to be supported in your ongoing personal and professional development. In addition, you will work with people who are passionate about supporting individuals in their day to day lives. The closing date given is a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment. Please note that due to the sensitive nature of the duties, an enhanced DBS will be sought in event of a successful application. All disabled applicants who meet the minimum essential short-listing criteria are guaranteed an interview. How to Apply We operate Safer Recruitment processes, so if you are interested in this role, you will need to apply via our online application form. Please ensure you answer all of the mandatory questions, and attach your personal statement showing how you meet the person specification criteria. This can be done on a separate document and uploaded as part of your application supporting documents. We are an equal opportunities employer. We really value diversity and are committed to ensuring our processes are inclusive. We may ask some personal information during the application process, however, everything we ask is to ensure we can offer fair and accessible opportunities for everyone. If you would like to have an informal conversation about this role, please contact: Natalie Jewell -

Job description

Job responsibilities

Job Title: Crisis Recovery Worker Hours: 24 Hours per week Salary: £25,958 Pro rata Based: East Berkshire Safe Haven, Oxford House, 54 High Street, Slough, SL1 1EL Mental Health Matters (MHM) is a national charity with over 40 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support. Everything about MHM is people focused, our people are central to delivering the highest quality of service and care to our clients and service users. This is an exciting opportunity for individuals who are dedicated to the principles of social inclusion, to work with adults with mental health needs. Working within MHM's East Berkshire safe haven the post holder will support people in distress and in need of immediate support. The service is open 5pm - 11pm and we are open 7 days a week, 365 days per year. About the role * You will be part of a small team supporting people in a crisis drop-in centre. * We are a non-clinical service, providing support to reduce immediate distress to those at risk of self-harm, suicide or experiencing trauma. * Our service provides information, safety planning and signposting for clients, their families and carers to meet their holistic needs. * You will work closely with mental health primary and secondary care, emergency services, partners agencies. About you * You will be educated to a minimum NVQ Level 3 (A-level, BTEC National Diploma or QCF Level 3), in Health and Social Care, Mental Health, Psychology, Counselling or related subject, or be willing to complete an appropriate Level 3 qualification within 12 months of starting. * You will have an awareness of, or lived experience, of supporting people with mental ill health * Previous experience within a crisis setting is desirable, with demonstrated skills and abilities to help others identify and overcome barriers. * You will have excellent communication and interpersonal skills and be able to demonstrate a proactive and highly motivated attitude. * You will be able to demonstrate an ability to prioritise work and be responsible for administrative tasks. What we offer You will go through our comprehensive training program in your first weeks of employment which will give you the tools you need to succeed in the role. MHM offers 25 days annual leave per annum, plus statutory holidays and a 5% contributory pension scheme. At MHM not only can you expect a competitive salary, generous annual leave and pension entitlement, you can also expect to be supported in your ongoing personal and professional development. In addition, you will work with people who are passionate about supporting individuals in their day to day lives. The closing date given is a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment. Please note that due to the sensitive nature of the duties, an enhanced DBS will be sought in event of a successful application. All disabled applicants who meet the minimum essential short-listing criteria are guaranteed an interview. How to Apply We operate Safer Recruitment processes, so if you are interested in this role, you will need to apply via our online application form. Please ensure you answer all of the mandatory questions, and attach your personal statement showing how you meet the person specification criteria. This can be done on a separate document and uploaded as part of your application supporting documents. We are an equal opportunities employer. We really value diversity and are committed to ensuring our processes are inclusive. We may ask some personal information during the application process, however, everything we ask is to ensure we can offer fair and accessible opportunities for everyone. If you would like to have an informal conversation about this role, please contact: Natalie Jewell -

Person Specification

Qualifications

Essential

  • You will be educated to a minimum NVQ Level 3 (A-level, BTEC National Diploma or QCF Level 3), in Health and Social Care, Mental Health, Psychology, Counselling or related subject, or be willing to complete an appropriate Level 3 qualification within 12 months of starting.

Experience

Essential

  • * You will have an awareness of, or lived experience, of supporting people with mental ill health
  • * Previous experience within a crisis setting is desirable, with demonstrated skills and abilities to help others identify and overcome barriers.
  • * You will have excellent communication and interpersonal skills and be able to demonstrate a proactive and highly motivated attitude.
  • * You will be able to demonstrate an ability to prioritise work and be responsible for administrative tasks.
Person Specification

Qualifications

Essential

  • You will be educated to a minimum NVQ Level 3 (A-level, BTEC National Diploma or QCF Level 3), in Health and Social Care, Mental Health, Psychology, Counselling or related subject, or be willing to complete an appropriate Level 3 qualification within 12 months of starting.

Experience

Essential

  • * You will have an awareness of, or lived experience, of supporting people with mental ill health
  • * Previous experience within a crisis setting is desirable, with demonstrated skills and abilities to help others identify and overcome barriers.
  • * You will have excellent communication and interpersonal skills and be able to demonstrate a proactive and highly motivated attitude.
  • * You will be able to demonstrate an ability to prioritise work and be responsible for administrative tasks.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mental Health Matters

Address

Oxford House, 54 High Street, Slough, SL1 1EL

Slough

SL1 1EL


Employer's website

https://www.mhm.org.uk/ (Opens in a new tab)

Employer details

Employer name

Mental Health Matters

Address

Oxford House, 54 High Street, Slough, SL1 1EL

Slough

SL1 1EL


Employer's website

https://www.mhm.org.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

People and Organisational Development

MHM Recruitment Team

recruitment@mhm.org.uk

01915163500

Details

Date posted

05 September 2025

Pay scheme

Other

Salary

£25,958 to £26,958 a year

Contract

Permanent

Working pattern

Part-time

Reference number

R000205

Job locations

Oxford House, 54 High Street, Slough, SL1 1EL

Slough

SL1 1EL


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