Job responsibilities
Job Title: Band 2 Administrator
Hours of work: Part time 25 hrs per week - Hours will include one late shift per week working until 8pm.
Service opening hours: Monday to Thursday 8am to 8pm, Friday 8am to 5pm
£24,465 pro rata per annum.
Location: NHS Warrington Talking Therapies, based at Ribban Court, 20 Dallam Lane, Warrington, WA2 7NG
Ideal Candidate: Is This You?
We're looking for a candidate with a strong background in office administration, ideally someone who has experience managing day-to-day operations in a busy office environment.
About us
NHS Warrington Talking Therapies has been providing psychological interventions to the community of Warrington since 2011 and is part of the charity Mental Health Matters. The service is designed to help anyone registered with a Warrington GP, to deal with common mental health problems. These may include depression, anxiety, panic, phobia, obsessive compulsive disorder (OCD) or post-traumatic stress disorder (PTSD). The service is staffed by a team of highly skilled mental health professionals such as Psychological Well Being Practitioners and Therapists specialising in CBT and EMDR.
Mental Health Matters (MHM) is a national charity with over 40 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support.
Everything about MHM is people focused, our people are central to delivering the highest quality of service and care to those people who access our service.
About the role
The post holder will be required to provide a high quality and effective administration service.
Key components of the role include providing an efficient and professional reception service ensuring people using or contacting the service are treated with respect to ensure that enquiries are managed effectively, liaising with other team members as required. Greeting all visitors and people who use our service including monitoring the flow of people to and from consulting rooms, ensuring that the electronic appointment system runs safely and effectively. Using interpersonal skills to assist in and manage difficult conversations, helping to ensure a positive experience for those accessing our service.
Excellent organisational skills and attention to detail, being able to manage multiple tasks prioritising as required. Good record keeping with an understanding of Data Protection and Confidentiality are essential to this role.
General administration duties to include verbal and written contact with those accessing our service, the members of the Warrington Talking Therapies team, other professionals and any general enquiries. Booking assessment and treatment appointments using an electronic booking system, accurate typing skills to include inputting data and referral information from verbal and digital sources, updating electronic records, processing and distributing incoming and outgoing mail, maintaining filing and archive systems, and other administration duties as required.
About you
You will be able to show compassion to the people who access our service, their experiences and their aspirations. You will be able to work with others to achieve the best outcomes for individuals using our service. You will be responsible, accountable and hold yourself to the highest standards in every interaction with others.
You must be able to follow service policies and procedure and embody a conscientious approach with a flexible attitude and the ability to cope with a busy office and varied workload where accuracy and attention to detail is essential.
It is essential that the post holder has a good basic level of education, which must include GCSE (or equivalent) in English Language at Grade 4 or above and an NVQ Level 2, or above, qualification. You must have at least 1 year's recent experience in an administration role. It would be helpful to have experience of using electronic applications and database systems; however this is not essential as training will be provided.
What we offer
You will go through our comprehensive, in-person training program in your first weeks of employment which will give you the tools you need to succeed in the role, as well as offering a great opportunity to get to know your new colleagues.
In addition, you will receive:
* A minimum of 27 days annual leave per annum, plus statutory holidays, rising with length of service
* A 5% contributory pension scheme, with the opportunity to increase contributions.
* A holistic approach to your health and wellbeing, including Employee assistance programme and personalised wellbeing action plans.
* Enhanced family friendly policies, pay and leave.
* Cycle to work scheme.
* Discounted gym membership.
* Healthcare cash plan.
* A discount platform covering online, high street and supermarket purchases.
* You will receive a tailored induction and probation review program which will give you the tools you need to succeed in the role.
* Our structured career development pathways and support from our accredited Learning Team will provide you with advice and guidance on how to access development to allow you to flourish in your chosen career.
Closing date: 2 weeks
Anticipated Interview Date: TBC
The closing date given is a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment.
Please note that due to the sensitive nature of the duties, a DBS will be sought in the event of a successful application.
All disabled applicants who meet the minimum essential short-listing criteria are guaranteed
an interview.
MHM is an Equal Opportunities Employer.
How to Apply
We operate Safer Recruitment processes, so if you are interested in this role, you will need to apply via our online application form. Please ensure you answer all of the mandatory questions and attach your personal statement showing how you meet the person specification criteria. This can be done on a separate document and uploaded as part of your application supporting documents.
We are an equal opportunities employer. We really value diversity and are committed to ensuring our processes are inclusive. We may ask some personal information during the application process, however, everything we ask is to ensure we can offer fair and accessible opportunities for everyone.
If you would like to have an informal conversation about this role, please contact: Jan Edge - 075836767
