Mental Health Matters

Crisis Recovery Worker - Warrington and Halton

The closing date is 14 September 2025

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Job summary

We are looking for a dedicated and compassionate Mental Health Crisis Recovery Worker to work in our out of hours service .

Main duties of the job

1 * To deliver emotional support, advice and guidance via face to face, telephone, and video. 2 * To assess a situation to determine risk and the needs of the person accessing support. 3 * To make decisions under pressure whilst communicating with the person accessing support. 4 * To accurately record new contacts and details of visits and calls on relevant electronic systems. 5 * To work in line with performance targets and key contractual requirements, providing data and case studies as requested. 6 * To advise and be actively involved in individual risk assessment and review. 7 * Where identified, an appropriate action plan/safety plan will be put in place to meet individual's needs 8 * To encourage those accessing support to recognise, understand and manage factors that affect their mental wellbeing and physical health 9 * To work with a range of partners and external agencies to meet individual's needs and support with individual safety and delivery of the service 10 * To work as a team member, sharing information and supporting colleagues, ensuring they have the knowledge, information, and resources to be successful in their roles and make a positive and valued contribution to the service. 11 * To communicate with external stakeholders as required. 12 * To actively obtain relevant literature / resource materials from appropriate internal teams and external agencies to assist with support conversations and signposting.

About us

Mental Health Matters (MHM) is a national charity with over 40 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support. Everything about MHM is people focused, our people are central to delivering the highest quality of service and care to our clients and service users.

Details

Date posted

28 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,958 to £25,958 a year

Contract

Fixed term

Duration

18 months

Working pattern

Part-time

Reference number

R000158

Job locations

Ribban Court, 20 Dallam Lane, Warrington, WA2 7NG

Warrington

WA2 7NG


Job description

Job responsibilities

About us Mental Health Matters (MHM) is a national charity with over 40 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support. Everything about MHM is people focused, our people are central to delivering the highest quality of service and care to our clients and service users. About the role We are looking for a dedicated and compassionate Mental Health Crisis Recovery Worker to join our team. In this role, you will provide essential support to individuals in crisis, helping to assess their needs, provide emotional guidance, and promote mental health and wellbeing. This position involves working in a fast-paced environment with clients experiencing mental health challenges, contributing to a supportive team, and working in partnership with local agencies and external networks. About you You will have experience of working with Mental Health and will be able to inspire and engage people. You will have the ability to identify barriers and understand client needs, while possessing excellent motivational skills. This will include one to one engagement and facilitating group-based activities, sign posting and engaging people in mainstream provision. You will have an understanding of working with people with a variety of complex needs including mental health, learning, physical and substance misuse would be an advantage for this post. Your knowledge of working within a community-based service is essential and will have equipped you with the relevant communication and interpersonal skills required for the role. It is essential that you hold a Health and Social Care level 2 or level 3 and be willing to develop further as the role requires. Please refer to the attached job description for full details on person specification for this role. What we offer you

  • Competitive salaries, with an annual pay review process
  • 25 days Annual leave, increasing with length of service, plus bank holidays
  • Enhanced Occupational Sick pay
  • Access to our workplace pension scheme
  • Family friendly and flexible working arrangements to support a good work life balance
  • Access to our Wellbeing Offer - including EAP, Virtual GP service and wellbeing resources
  • Life Assurance and Free Will writing service
  • Blue Light Card and Charity Workers discounts
  • Access to Tickets for Good
  • Employee recognition and celebration schemes
  • A tailored induction programme, bespoke Personal Development and Career Pathways to support you in your role and your career aspirations
    • How to Apply We operate Safer Recruitment processes, so if you are interested in this role, you will need to apply via our online application form. Please ensure you answer all of the mandatory questions, and attach your personal statement showing how you meet the person specification criteria. This can be done on a separate document and uploaded as part of your application supporting documents.

    Job description

    Job responsibilities

    About us Mental Health Matters (MHM) is a national charity with over 40 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support. Everything about MHM is people focused, our people are central to delivering the highest quality of service and care to our clients and service users. About the role We are looking for a dedicated and compassionate Mental Health Crisis Recovery Worker to join our team. In this role, you will provide essential support to individuals in crisis, helping to assess their needs, provide emotional guidance, and promote mental health and wellbeing. This position involves working in a fast-paced environment with clients experiencing mental health challenges, contributing to a supportive team, and working in partnership with local agencies and external networks. About you You will have experience of working with Mental Health and will be able to inspire and engage people. You will have the ability to identify barriers and understand client needs, while possessing excellent motivational skills. This will include one to one engagement and facilitating group-based activities, sign posting and engaging people in mainstream provision. You will have an understanding of working with people with a variety of complex needs including mental health, learning, physical and substance misuse would be an advantage for this post. Your knowledge of working within a community-based service is essential and will have equipped you with the relevant communication and interpersonal skills required for the role. It is essential that you hold a Health and Social Care level 2 or level 3 and be willing to develop further as the role requires. Please refer to the attached job description for full details on person specification for this role. What we offer you

  • Competitive salaries, with an annual pay review process
  • 25 days Annual leave, increasing with length of service, plus bank holidays
  • Enhanced Occupational Sick pay
  • Access to our workplace pension scheme
  • Family friendly and flexible working arrangements to support a good work life balance
  • Access to our Wellbeing Offer - including EAP, Virtual GP service and wellbeing resources
  • Life Assurance and Free Will writing service
  • Blue Light Card and Charity Workers discounts
  • Access to Tickets for Good
  • Employee recognition and celebration schemes
  • A tailored induction programme, bespoke Personal Development and Career Pathways to support you in your role and your career aspirations
    • How to Apply We operate Safer Recruitment processes, so if you are interested in this role, you will need to apply via our online application form. Please ensure you answer all of the mandatory questions, and attach your personal statement showing how you meet the person specification criteria. This can be done on a separate document and uploaded as part of your application supporting documents.

    Person Specification

    Qualifications

    Essential

    • Level 2 qualification in Health and Social Care, or equivalent subject, and be willing to complete an appropriate Level 3 qualification within 12 months of employment

    Experience

    Essential

    • Have awareness of/lived experience and
    • experience of working with people who have experienced mental health issues
    • Experience of record keeping
    Person Specification

    Qualifications

    Essential

    • Level 2 qualification in Health and Social Care, or equivalent subject, and be willing to complete an appropriate Level 3 qualification within 12 months of employment

    Experience

    Essential

    • Have awareness of/lived experience and
    • experience of working with people who have experienced mental health issues
    • Experience of record keeping

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Employer details

    Employer name

    Mental Health Matters

    Address

    Ribban Court, 20 Dallam Lane, Warrington, WA2 7NG

    Warrington

    WA2 7NG


    Employer's website

    https://www.mhm.org.uk/ (Opens in a new tab)

    Employer details

    Employer name

    Mental Health Matters

    Address

    Ribban Court, 20 Dallam Lane, Warrington, WA2 7NG

    Warrington

    WA2 7NG


    Employer's website

    https://www.mhm.org.uk/ (Opens in a new tab)

    Employer contact details

    For questions about the job, contact:

    People and Organisational Development

    MHM Recruitment Team

    recruitment@mhm.org.uk

    01915163500

    Details

    Date posted

    28 August 2025

    Pay scheme

    Agenda for change

    Band

    Band 3

    Salary

    £25,958 to £25,958 a year

    Contract

    Fixed term

    Duration

    18 months

    Working pattern

    Part-time

    Reference number

    R000158

    Job locations

    Ribban Court, 20 Dallam Lane, Warrington, WA2 7NG

    Warrington

    WA2 7NG


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