Mental Health Matters

Team Manager - Thanet

The closing date is 15 June 2025

Job summary

We have an exciting opportunity for a Team Manager to join our dynamic and established team at Thanet Safe Haven.

We are looking for an experienced, compassionate, well organised and qualified person to Manage a team and deliver high quality non clinical support to individuals in times of crisis.We deliver high quality, recovery focused support to our clients who have a range of mental health needs as well as other support needs including learning disabilities, physical health issues and substance misuse, whilst promoting independence and social inclusion.

Main duties of the job

About you.

To be successful in this role, you will need to offer leadership experience, have good knowledge of mental health and the impact this has on people who access the service.

You should be accountable, compassionate and proud in what you do working for mental health matters.Have experience of providing support. Be qualified, organised and have exceptional communication skills. A wealth of experience of systems and data recording.Advanced understanding of complex mental health needs and the ability to engage with a range of people and other professionals, ability to speak to and encourage people who use our services while displaying exceptional emotional intelligence.

About us

To be successful in this role, you will need to offer leadership experience, have good knowledge of mental health and the impact this has on people who access the service.

You should be accountable, compassionate and proud in what you do working for mental health matters.Have experience of providing support. Be qualified, organised and have exceptional communication skills. A wealth of experience of systems and data recording.Advanced understanding of complex mental health needs and the ability to engage with a range of people and other professionals, ability to speak to and encourage people who use our services while displaying exceptional emotional intelligence.

Details

Date posted

11 June 2025

Pay scheme

Other

Salary

£28,360 a year £30,826 FTE

Contract

Permanent

Working pattern

Part-time

Reference number

B0333-25-0048

Job locations

Mental Health Matters

St. Catherines Court

Sunderland Enterprise Park

Sunderland

SR5 3XJ


Thanet Safe Haven – Thanet Mental Health Unit

164 Ramsgate Road

Margate

CT9 4BF


Job description

Job responsibilities

To provide safe and effective management of a team/s within MHMs portfolio of Community Matters services, ensuring high quality service delivery to clients. Main Duties and Responsibilities To ensure the delivery of high-quality recovery focused support to clients within a designated service/location. To actively promote the service, managing all client focussed activity within a designated service / location, including; assessment and management of referrals, voids management (housing), needs assessment, support planning, risk management and safety planning and regular review of need. To ensure completion of all My Future Matters documentation or other relevant client management information. To ensure that all incidents and safeguarding concerns are managed in line with MHM policies and procedures. To proactively liaise with the relevant Area Manager ensuring the timely escalation of any issues which may affect the safety and quality of service provision. To provide appropriate support and line management for staff members within relevant team/s, including the provision of induction, supervision, appraisal, development, absence and performance management in line with MHMs policies and procedures. To ensure that staffing resources and capacity is adequate to deliver high quality services to clients and to meet contractual requirements, including recruitment of new staff and management of the staff rota. To ensure that all financial authorisation procedures are adhered to. To communicate effectively and to provide reports and associated documentation of a high standard to management and commissioners as required. To respond to and where required investigate complaints and HR matters as requested. To manage health & safety within the service/s including risk assessment and management and building security. To contribute to the development, implementation and monitoring of all policies, procedures and systems that effect service delivery To support the Area Manager to effectively manage service delivery contracts and comply with all associated contractual requirements. To develop and maintain proactive and effective relationships with commissioners To support the delivery and development of services and to network and engage with relevant stakeholders and provider groups in the area. To ensure compliance with all relevant legal and regulatory requirements. To actively promote a positive image of MHM. To attend all relevant meetings both internally and externally. To act as a member of the Management On Call Team on a rota basis All employees have a responsibility to undertake training and development as required. They also have a responsibility to assist, where appropriate and necessary, with the training and development of fellow employees. All employees have a responsibility of care for their own and others health and safety. This job description is not exhaustive and is subject to continuous change, in consultation with the post holder.

Job description

Job responsibilities

To provide safe and effective management of a team/s within MHMs portfolio of Community Matters services, ensuring high quality service delivery to clients. Main Duties and Responsibilities To ensure the delivery of high-quality recovery focused support to clients within a designated service/location. To actively promote the service, managing all client focussed activity within a designated service / location, including; assessment and management of referrals, voids management (housing), needs assessment, support planning, risk management and safety planning and regular review of need. To ensure completion of all My Future Matters documentation or other relevant client management information. To ensure that all incidents and safeguarding concerns are managed in line with MHM policies and procedures. To proactively liaise with the relevant Area Manager ensuring the timely escalation of any issues which may affect the safety and quality of service provision. To provide appropriate support and line management for staff members within relevant team/s, including the provision of induction, supervision, appraisal, development, absence and performance management in line with MHMs policies and procedures. To ensure that staffing resources and capacity is adequate to deliver high quality services to clients and to meet contractual requirements, including recruitment of new staff and management of the staff rota. To ensure that all financial authorisation procedures are adhered to. To communicate effectively and to provide reports and associated documentation of a high standard to management and commissioners as required. To respond to and where required investigate complaints and HR matters as requested. To manage health & safety within the service/s including risk assessment and management and building security. To contribute to the development, implementation and monitoring of all policies, procedures and systems that effect service delivery To support the Area Manager to effectively manage service delivery contracts and comply with all associated contractual requirements. To develop and maintain proactive and effective relationships with commissioners To support the delivery and development of services and to network and engage with relevant stakeholders and provider groups in the area. To ensure compliance with all relevant legal and regulatory requirements. To actively promote a positive image of MHM. To attend all relevant meetings both internally and externally. To act as a member of the Management On Call Team on a rota basis All employees have a responsibility to undertake training and development as required. They also have a responsibility to assist, where appropriate and necessary, with the training and development of fellow employees. All employees have a responsibility of care for their own and others health and safety. This job description is not exhaustive and is subject to continuous change, in consultation with the post holder.

Person Specification

Qualifications

Essential

  • Minimum of level 3 in Health and Social Care or
  • equivalent related subject

Desirable

  • Level 4 qualification in Health and Social
  • Care or equivalent related subject
  • Certificate in Recovery Coaching

Experience

Essential

  • Experience of working in a recovery based social
  • inclusion service
  • Experience of work in a social care community-based
  • setting
  • Experience of managing and delivering to agreed
  • budgets
  • Experience of all aspects of staff management.
  • Experience of management, including project, service
  • and operational management.
  • Experience of performance management and
  • performance appraisals.
  • Experience of setting and delivering to agreed targets.
  • Experience of recruitment

Desirable

  • Experience of service development and
  • re-design.
  • Ability to support the Development Team
  • with new business initiatives and grants

Skills & Knowledge

Essential

  • Excellent communication skills and skills to manage key
  • relationships with stakeholders both within and external
  • to the organisation
  • Good time management skills
  • Skills to assess and manage risks including
  • safeguarding
  • Knowledge of wellbeing and recovery models
  • Able to lead, supervise and motivate staff and delegate
  • work appropriately
  • Able to manage resources to provide quality and safety
  • within the service
  • Ability to use a range of Microsoft Office Products

Desirable

  • Presentation Skills
  • Knowledge and experience of audit, data
  • collection
Person Specification

Qualifications

Essential

  • Minimum of level 3 in Health and Social Care or
  • equivalent related subject

Desirable

  • Level 4 qualification in Health and Social
  • Care or equivalent related subject
  • Certificate in Recovery Coaching

Experience

Essential

  • Experience of working in a recovery based social
  • inclusion service
  • Experience of work in a social care community-based
  • setting
  • Experience of managing and delivering to agreed
  • budgets
  • Experience of all aspects of staff management.
  • Experience of management, including project, service
  • and operational management.
  • Experience of performance management and
  • performance appraisals.
  • Experience of setting and delivering to agreed targets.
  • Experience of recruitment

Desirable

  • Experience of service development and
  • re-design.
  • Ability to support the Development Team
  • with new business initiatives and grants

Skills & Knowledge

Essential

  • Excellent communication skills and skills to manage key
  • relationships with stakeholders both within and external
  • to the organisation
  • Good time management skills
  • Skills to assess and manage risks including
  • safeguarding
  • Knowledge of wellbeing and recovery models
  • Able to lead, supervise and motivate staff and delegate
  • work appropriately
  • Able to manage resources to provide quality and safety
  • within the service
  • Ability to use a range of Microsoft Office Products

Desirable

  • Presentation Skills
  • Knowledge and experience of audit, data
  • collection

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mental Health Matters

Address

Mental Health Matters

St. Catherines Court

Sunderland Enterprise Park

Sunderland

SR5 3XJ


Employer's website

https://www.mhm.org.uk/ (Opens in a new tab)

Employer details

Employer name

Mental Health Matters

Address

Mental Health Matters

St. Catherines Court

Sunderland Enterprise Park

Sunderland

SR5 3XJ


Employer's website

https://www.mhm.org.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Recruitment

Recruitment

recruitment@mhm.org.uk

Details

Date posted

11 June 2025

Pay scheme

Other

Salary

£28,360 a year £30,826 FTE

Contract

Permanent

Working pattern

Part-time

Reference number

B0333-25-0048

Job locations

Mental Health Matters

St. Catherines Court

Sunderland Enterprise Park

Sunderland

SR5 3XJ


Thanet Safe Haven – Thanet Mental Health Unit

164 Ramsgate Road

Margate

CT9 4BF


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