Job summary
We have an exciting opportunity for a Team Manager to join our dynamic and established team at Thanet Safe Haven.
We are looking for an experienced, compassionate, well organised and qualified person to Manage a team and deliver high quality non clinical support to individuals in times of crisis.We deliver high quality, recovery focused support to our clients who have a range of mental health needs as well as other support needs including learning disabilities, physical health issues and substance misuse, whilst promoting independence and social inclusion.
Main duties of the job
About you.
To be successful in this role, you will need to offer leadership experience, have good knowledge of mental health and the impact this has on people who access the service.
You should be accountable, compassionate and proud in what you do working for mental health matters.Have experience of providing support. Be qualified, organised and have exceptional communication skills. A wealth of experience of systems and data recording.Advanced understanding of complex mental health needs and the ability to engage with a range of people and other professionals, ability to speak to and encourage people who use our services while displaying exceptional emotional intelligence.
About us
To be successful in this role, you will need to offer leadership experience, have good knowledge of mental health and the impact this has on people who access the service.
You should be accountable, compassionate and proud in what you do working for mental health matters.Have experience of providing support. Be qualified, organised and have exceptional communication skills. A wealth of experience of systems and data recording.Advanced understanding of complex mental health needs and the ability to engage with a range of people and other professionals, ability to speak to and encourage people who use our services while displaying exceptional emotional intelligence.
Job description
Job responsibilities
To provide safe and effective management of a team/s within MHMs portfolio of
Community Matters services, ensuring high quality service delivery to clients.
Main Duties and Responsibilities
To ensure the delivery of high-quality recovery focused support to clients within
a designated service/location.
To actively promote the service, managing all client focussed activity within a
designated service / location, including; assessment and management of
referrals, voids management (housing), needs assessment, support planning,
risk management and safety planning and regular review of need.
To ensure completion of all My Future Matters documentation or other relevant
client management information.
To ensure that all incidents and safeguarding concerns are managed in line
with MHM policies and procedures.
To proactively liaise with the relevant Area Manager ensuring the timely
escalation of any issues which may affect the safety and quality of service
provision.
To provide appropriate support and line management for staff members within
relevant team/s, including the provision of induction, supervision, appraisal,
development, absence and performance management in line with MHMs
policies and procedures.
To ensure that staffing resources and capacity is adequate to deliver high
quality services to clients and to meet contractual requirements, including
recruitment of new staff and management of the staff rota.
To ensure that all financial authorisation procedures are adhered to.
To communicate effectively and to provide reports and associated
documentation of a high standard to management and commissioners as
required.
To respond to and where required investigate complaints and HR matters as
requested.
To manage health & safety within the service/s including risk assessment and
management and building security.
To contribute to the development, implementation and monitoring of all
policies, procedures and systems that effect service delivery
To support the Area Manager to effectively manage service delivery contracts
and comply with all associated contractual requirements.
To develop and maintain proactive and effective relationships with
commissioners
To support the delivery and development of services and to network and
engage with relevant stakeholders and provider groups in the area.
To ensure compliance with all relevant legal and regulatory requirements.
To actively promote a positive image of MHM.
To attend all relevant meetings both internally and externally.
To act as a member of the Management On Call Team on a rota basis
All employees have a responsibility to undertake training and development as
required. They also have a responsibility to assist, where appropriate and necessary,
with the training and development of fellow employees.
All employees have a responsibility of care for their own and others health and safety.
This job description is not exhaustive and is subject to continuous change, in
consultation with the post holder.
Job description
Job responsibilities
To provide safe and effective management of a team/s within MHMs portfolio of
Community Matters services, ensuring high quality service delivery to clients.
Main Duties and Responsibilities
To ensure the delivery of high-quality recovery focused support to clients within
a designated service/location.
To actively promote the service, managing all client focussed activity within a
designated service / location, including; assessment and management of
referrals, voids management (housing), needs assessment, support planning,
risk management and safety planning and regular review of need.
To ensure completion of all My Future Matters documentation or other relevant
client management information.
To ensure that all incidents and safeguarding concerns are managed in line
with MHM policies and procedures.
To proactively liaise with the relevant Area Manager ensuring the timely
escalation of any issues which may affect the safety and quality of service
provision.
To provide appropriate support and line management for staff members within
relevant team/s, including the provision of induction, supervision, appraisal,
development, absence and performance management in line with MHMs
policies and procedures.
To ensure that staffing resources and capacity is adequate to deliver high
quality services to clients and to meet contractual requirements, including
recruitment of new staff and management of the staff rota.
To ensure that all financial authorisation procedures are adhered to.
To communicate effectively and to provide reports and associated
documentation of a high standard to management and commissioners as
required.
To respond to and where required investigate complaints and HR matters as
requested.
To manage health & safety within the service/s including risk assessment and
management and building security.
To contribute to the development, implementation and monitoring of all
policies, procedures and systems that effect service delivery
To support the Area Manager to effectively manage service delivery contracts
and comply with all associated contractual requirements.
To develop and maintain proactive and effective relationships with
commissioners
To support the delivery and development of services and to network and
engage with relevant stakeholders and provider groups in the area.
To ensure compliance with all relevant legal and regulatory requirements.
To actively promote a positive image of MHM.
To attend all relevant meetings both internally and externally.
To act as a member of the Management On Call Team on a rota basis
All employees have a responsibility to undertake training and development as
required. They also have a responsibility to assist, where appropriate and necessary,
with the training and development of fellow employees.
All employees have a responsibility of care for their own and others health and safety.
This job description is not exhaustive and is subject to continuous change, in
consultation with the post holder.
Person Specification
Qualifications
Essential
- Minimum of level 3 in Health and Social Care or
- equivalent related subject
Desirable
- Level 4 qualification in Health and Social
- Care or equivalent related subject
- Certificate in Recovery Coaching
Experience
Essential
- Experience of working in a recovery based social
- inclusion service
- Experience of work in a social care community-based
- setting
- Experience of managing and delivering to agreed
- budgets
- Experience of all aspects of staff management.
- Experience of management, including project, service
- and operational management.
- Experience of performance management and
- performance appraisals.
- Experience of setting and delivering to agreed targets.
- Experience of recruitment
Desirable
- Experience of service development and
- re-design.
- Ability to support the Development Team
- with new business initiatives and grants
Skills & Knowledge
Essential
- Excellent communication skills and skills to manage key
- relationships with stakeholders both within and external
- to the organisation
- Good time management skills
- Skills to assess and manage risks including
- safeguarding
- Knowledge of wellbeing and recovery models
- Able to lead, supervise and motivate staff and delegate
- work appropriately
- Able to manage resources to provide quality and safety
- within the service
- Ability to use a range of Microsoft Office Products
Desirable
- Presentation Skills
- Knowledge and experience of audit, data
- collection
Person Specification
Qualifications
Essential
- Minimum of level 3 in Health and Social Care or
- equivalent related subject
Desirable
- Level 4 qualification in Health and Social
- Care or equivalent related subject
- Certificate in Recovery Coaching
Experience
Essential
- Experience of working in a recovery based social
- inclusion service
- Experience of work in a social care community-based
- setting
- Experience of managing and delivering to agreed
- budgets
- Experience of all aspects of staff management.
- Experience of management, including project, service
- and operational management.
- Experience of performance management and
- performance appraisals.
- Experience of setting and delivering to agreed targets.
- Experience of recruitment
Desirable
- Experience of service development and
- re-design.
- Ability to support the Development Team
- with new business initiatives and grants
Skills & Knowledge
Essential
- Excellent communication skills and skills to manage key
- relationships with stakeholders both within and external
- to the organisation
- Good time management skills
- Skills to assess and manage risks including
- safeguarding
- Knowledge of wellbeing and recovery models
- Able to lead, supervise and motivate staff and delegate
- work appropriately
- Able to manage resources to provide quality and safety
- within the service
- Ability to use a range of Microsoft Office Products
Desirable
- Presentation Skills
- Knowledge and experience of audit, data
- collection
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
