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Mental Health Matters

Crisis Recovery Worker - York

The closing date is 15 June 2025

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Job summary

This is an exciting opportunity for individuals who are dedicated to the principles of social inclusion, to work with adults with mental health needs and to support people in distress and in need of immediate support. We have 4 roles available in our York Haven, providing crisis support to people in our community. The service is open Monday to Friday 6pm - 10pm, Saturday & Sunday 2pm - 10pm, working hours will be on a rota to ensure cover during service opening hours

Main duties of the job

Duties to include: * To deliver emotional support, advice and guidance via face to face, telephone, and video. * To assess a situation to determine risk and the needs of the person accessing support. * To make decisions under pressure whilst communicating with the person accessing support. * To accurately record new contacts and details of visits and calls on relevant electronic systems. * To work in line with performance targets and key contractual requirements, providing data and case studies as requested. * To advise and be actively involved in individual risk assessment and review. * Where identified, an appropriate action plan/safety plan will be put in place to meet individual's needs. * To encourage those accessing support to recognise, understand and manage factors that affect their mental wellbeing and physical health * To work with a range of partners and external agencies to meet individual's needs and support with individual safety and delivery of the service * To work as a team member, sharing information and supporting colleagues, ensuring they have the knowledge, information, and resources to be successful in their roles and make a positive and valued contribution to the service.

About us

Mental Health Matters (MHM) is a national charity with nearly 40 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support. Everything about MHM is people focused, our people are central to delivering the highest quality of service and care to our clients and service users.

Details

Date posted

04 June 2025

Pay scheme

Other

Salary

£25,958 to £28,662 a year

Contract

Permanent

Working pattern

Part-time

Reference number

R000004

Job locations

30 Clarence Street, York, YO31 7DE

York

YO31 7DE


Job description

Job responsibilities

Salary: £25,958 per annum with progression up to £28,662 per annum (pro rata based on hours worked) Hours: 2 x 15.5 hours, 1 x 13 hours, 1 x 10 hours This is an exciting opportunity for individuals who are dedicated to the principles of social inclusion, to work with adults with mental health needs and to support people in distress and in need of immediate support. We have 4 roles available in our York Haven, providing crisis support to people in our community. The service is open Monday to Friday 6pm - 10pm, Saturday & Sunday 2pm - 10pm, working hours will be on a rota to ensure cover during service opening hours About the role You will be part of a small team supporting people in a crisis drop-in centre. We are a non-clinical service, providing support to reduce immediate distress to those at risk of self-harm, suicide or experiencing trauma. Our service provides information, safety planning and signposting for clients, their families, and carers to meet their holistic needs. You will work closely with mental health primary and secondary care, emergency services, partners agencies. About you To be successful in this role, you will be educated to a minimum NVQ Level 3 (A-level, BTEC National Diploma or QCF Level 3), in Health and Social Care, Mental Health, Psychology, Counselling or related subject, or be willing to complete an appropriate Level 3 qualification within 12 months of starting. You need to have an awareness of, or lived experience, of supporting people with mental ill health. You will have previous experience of working within mental health services, and previous experience within a crisis setting is desirable, with demonstrated skills and abilities to help others identify and overcome barriers. to need to be able to demonstrate excellent communication and interpersonal skills and a proactive and highly motivated attitude. You will need the ability to prioritise work and be responsible for administrative tasks. For more information, please read the Job Description and Person Specification Closing Date: 15th June 2025 Interviews: Week Commencing 23rd June 2025 What we offer You will go through our comprehensive training program in your first weeks of employment which will give you the tools you need to succeed in the role.

  • Competitive salaries, with an annual pay review process
  • 25 days Annual leave, increasing with length of service, plus bank holidays
  • Enhanced Occupational Sick pay
  • Access to our workplace pension scheme
  • Family friendly and flexible working arrangements to support a good work life balance
  • Access to our Wellbeing Offer - including EAP, Virtual GP service and wellbeing resources
  • Life Assurance and Free Will writing service
  • Blue Light Card and Charity Workers discounts
  • Access to Tickets for Good
  • Employee recognition and celebration schemes
  • A tailored induction programme, bespoke Personal Development and Career Pathways to support you in your role and your career aspirations
  • In addition, you will work with people who are passionate about supporting individuals in their day to day lives.
    • The closing date given is a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment. Please note that due to the sensitive nature of the duties, an enhanced DBS will be sought in event of a successful application. All disabled applicants who meet the essential short-listing criteria are guaranteed an interview. MHM is an Equal Opportunities Employer.

    Job description

    Job responsibilities

    Salary: £25,958 per annum with progression up to £28,662 per annum (pro rata based on hours worked) Hours: 2 x 15.5 hours, 1 x 13 hours, 1 x 10 hours This is an exciting opportunity for individuals who are dedicated to the principles of social inclusion, to work with adults with mental health needs and to support people in distress and in need of immediate support. We have 4 roles available in our York Haven, providing crisis support to people in our community. The service is open Monday to Friday 6pm - 10pm, Saturday & Sunday 2pm - 10pm, working hours will be on a rota to ensure cover during service opening hours About the role You will be part of a small team supporting people in a crisis drop-in centre. We are a non-clinical service, providing support to reduce immediate distress to those at risk of self-harm, suicide or experiencing trauma. Our service provides information, safety planning and signposting for clients, their families, and carers to meet their holistic needs. You will work closely with mental health primary and secondary care, emergency services, partners agencies. About you To be successful in this role, you will be educated to a minimum NVQ Level 3 (A-level, BTEC National Diploma or QCF Level 3), in Health and Social Care, Mental Health, Psychology, Counselling or related subject, or be willing to complete an appropriate Level 3 qualification within 12 months of starting. You need to have an awareness of, or lived experience, of supporting people with mental ill health. You will have previous experience of working within mental health services, and previous experience within a crisis setting is desirable, with demonstrated skills and abilities to help others identify and overcome barriers. to need to be able to demonstrate excellent communication and interpersonal skills and a proactive and highly motivated attitude. You will need the ability to prioritise work and be responsible for administrative tasks. For more information, please read the Job Description and Person Specification Closing Date: 15th June 2025 Interviews: Week Commencing 23rd June 2025 What we offer You will go through our comprehensive training program in your first weeks of employment which will give you the tools you need to succeed in the role.

  • Competitive salaries, with an annual pay review process
  • 25 days Annual leave, increasing with length of service, plus bank holidays
  • Enhanced Occupational Sick pay
  • Access to our workplace pension scheme
  • Family friendly and flexible working arrangements to support a good work life balance
  • Access to our Wellbeing Offer - including EAP, Virtual GP service and wellbeing resources
  • Life Assurance and Free Will writing service
  • Blue Light Card and Charity Workers discounts
  • Access to Tickets for Good
  • Employee recognition and celebration schemes
  • A tailored induction programme, bespoke Personal Development and Career Pathways to support you in your role and your career aspirations
  • In addition, you will work with people who are passionate about supporting individuals in their day to day lives.
    • The closing date given is a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment. Please note that due to the sensitive nature of the duties, an enhanced DBS will be sought in event of a successful application. All disabled applicants who meet the essential short-listing criteria are guaranteed an interview. MHM is an Equal Opportunities Employer.

    Person Specification

    Qualifications

    Essential

    • Level 2 qualification in Health and Social Care, or equivalent
    • subject, and be willing to complete an appropriate Level 3
    • qualification within 12 months of employment.

    Experience

    Essential

    • Have awareness of/lived experience and experience of working
    • with people who have experienced mental health issues
    • Experience of record keeping
    Person Specification

    Qualifications

    Essential

    • Level 2 qualification in Health and Social Care, or equivalent
    • subject, and be willing to complete an appropriate Level 3
    • qualification within 12 months of employment.

    Experience

    Essential

    • Have awareness of/lived experience and experience of working
    • with people who have experienced mental health issues
    • Experience of record keeping

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    UK Registration

    Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

    Additional information

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    UK Registration

    Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

    Employer details

    Employer name

    Mental Health Matters

    Address

    30 Clarence Street, York, YO31 7DE

    York

    YO31 7DE


    Employer's website

    https://www.mhm.org.uk/ (Opens in a new tab)

    Employer details

    Employer name

    Mental Health Matters

    Address

    30 Clarence Street, York, YO31 7DE

    York

    YO31 7DE


    Employer's website

    https://www.mhm.org.uk/ (Opens in a new tab)

    Employer contact details

    For questions about the job, contact:

    People and Organisational Development

    MHM Recruitment Team

    recruitment@mhm.org.uk

    01915163500

    Details

    Date posted

    04 June 2025

    Pay scheme

    Other

    Salary

    £25,958 to £28,662 a year

    Contract

    Permanent

    Working pattern

    Part-time

    Reference number

    R000004

    Job locations

    30 Clarence Street, York, YO31 7DE

    York

    YO31 7DE


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