Administrator Band 2

Job description

Job responsibilities

Job Title: Band 2 Administrator Hours of work: Part time 22.5hrs per week - Hours will include one late shift per week working until 8pm. Service opening hours: Monday to Thursday 8am to 8pm, Friday 8am to 5pm £24,169 pro rata per annum in line with NHS pay scale Location: NHS Warrington Talking Therapies, based at Ribban Court, 20 Dallam Lane, Warrington, WA2 7NG About us: Mental Health Matters (MHM) is a national charity with over 40 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support. Everything about MHM is people focused, our people are central to delivering the highest quality of service and care to those people who access our service. About the role The post holder will be required to provide a high quality and effective administration service. Key components of the role include providing an efficient and professional reception service ensuring people using or contacting the service are treated with respect to ensure that enquiries are managed effectively, liaising with other team members as required. Greeting all visitors and people who use our service including monitoring the flow of people to and from consulting rooms, ensuring that the electronic appointment system runs safely and effectively. Using interpersonal skills to assist in and manage difficult conversations, helping to ensure a positive experience for those accessing our service. Excellent organisational skills and attention to detail, being able to manage multiple tasks prioritising as required. Good record keeping with an understanding of Data Protection and Confidentiality are essential to this role. General administration duties to include verbal and written contact with those accessing our service, the members of the Warrington Talking Therapies team, other professionals and any general enquiries. About you: You will be able to show compassion to the people who access our service, their experiences and their aspirations. You will be able to work with others to achieve the best outcomes for individuals using our service. You will be responsible, accountable and hold yourself to the highest standards in every interaction with others. You must be able to follow service policies and procedure and embody a conscientious approach with a flexible attitude and the ability to cope with a busy office and varied workload where accuracy and attention to detail is essential. It is essential that the post holder has a good basic level of education, which must include GCSE (or equivalent) in English Language. It would be helpful to have experience of using electronic applications and database systems, however this is not essential as training will be provided. What we offer You will go through our comprehensive, in-person training program in your first weeks of employment which will give you the tools you need to succeed in the role, as well as offering a great opportunity to get to know your new colleagues. In addition, you will receive: * A minimum of 27 days annual leave per annum, plus statutory holidays, rising with length of service * A 5% contributory pension scheme, with the opportunity to increase contributions. * A holistic approach to your health and wellbeing, including Employee assistance programme and personalised wellbeing action plans. * Enhanced family friendly policies, pay and leave. * Cycle to work scheme. * Discounted gym membership. * Healthcare cash plan. * A discount platform covering online, high street and supermarket purchases. * You will receive a tailored induction and probation review program which will give you the tools you need to succeed in the role. * Our structured career development pathways and support from our accredited Learning Team will provide you with advice and guidance on how to access development to allow you to flourish in your chosen career. Closing date: 2 weeks Anticipated Interview Date: TBC The closing date given is a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment. Please note that due to the sensitive nature of the duties, a DBS will be sought in the event of a successful application. All disabled applicants who meet the minimum essential short-listing criteria are guaranteed an interview. MHM is an Equal Opportunities Employer.

Person Specification

Qualifications

Essential

• Excellent organisational skills and attention to detail, being able to manage multiple tasks prioritising as required. Good record keeping with an understanding of Data Protection and Confidentiality are essential to this role.

Experience

Essential

• You must be able to follow service policies and procedure and embody a conscientious approach with a flexible attitude and the ability to cope with a busy office and varied workload where accuracy and attention to detail is essential.
• It is essential that the post holder has a good basic level of education, which must include GCSE (or equivalent) in English Language. It would be helpful to have experience of using electronic applications and database systems, however this is not essential as training will be provided.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mental Health Matters

Address

NHS Warrington Talking Therapies, based at Ribban Court, 20 Dallam Lane, Warrington, WA2 7NG

Warrington

WA2 7NG

Employer's website

https://www.mhm.org.uk/ (Opens in a new tab)