Head of Mental Health Support

Job description

Job responsibilities

Job Purpose

To provide visible and confident leadership as a member of the Management Team. Responsible for delivery of high quality, safe and effective mental health support services. Leading continued innovation, integration and transformation of front-line services in support of the organisations mission, values and strategy.

Promote the profile and reputation of MHM by building and maintaining positive relationships with a wide range of stakeholders, including commissioners, relevant professional networks and people accessing services, and keeping up to date with best practice in the field.

The Head of Mental Health Support has delegated authority from the Board for the day-to-day management of the functions within their control, in line with the parameters detailed in the current Schedule of Delegation.

Main Duties and Responsibilities

Leadership

To act as a role model within the organisation and as an ambassador externally, demonstrating the vision, values and competencies of MHM.

Work collaboratively as an active member of the Leadership Team and deputise for the Director of Quality and Operations as requested.

Provide motivational leadership and effective management to direct reports and their teams.

Maintain a contemporary understanding of services across MHM in order to promote all services and respond positively to opportunities across the health and social care sector.

Lead on business planning, objective and budget setting for services within the portfolio in line with corporate guidance and organisational priorities.

Contribute to the development, design and implementation of management and support practices which facilitate a geographically dispersed organisation that operates services 24 hours a day.

Manage specific projects and change management processes as appropriate and requested by the Director of Quality and Operations.

Act as a member of the Senior On-Call Team on a rotational basis. Service Delivery

Provide clear and visible leadership to services ensuring that colleagues understand MHMs strategic direction and priorities and their own contribution to this.

Responsible for effective management of own budget and ensuring managers of delegated budgets are working to appropriate authorisation levels, all variances are addressed, and each service remains financially viable.

Be the operational lead for service mobilisation plans to establish and deliver new services in line with contractual requirements and bid promises.

Responsible for effective management and development of colleagues through implementation of supervision, appraisal and personal development plans which encourage engaged and productive teams and opportunities for progression.

Ensure all services use appropriate CRM systems to accurately capture and collate relevant data.

Lead on the development of relevant policies and procedures for services and ensure all colleagues understand and implement these together with organisation wide policies.

Manage and monitor implementation of safeguarding policy and practice so that teams work to the highest safeguarding standards and MHM clients are effectively safeguarded.

Responsible for effective incident reporting within services, together with review and sharing of learning across all service areas. Share risk information with senior colleagues at an early stage to enable effective mitigation and management.

Responsible for effective information governance in services, ensuring teams understand their responsibilities in protecting and managing client data.

Oversee effective management of premises and that colleagues understand and meet their responsibilities in terms of health and safety so all environments are safe for teams, people accessing services and visitors.

Performance and Quality Management

Ensure effective performance management is embedded for teams and services and that appropriate reporting and monitoring systems are in place to meet both internal and external requirements.

Responsible for regular monitoring of contracts and service level agreements, with commissioners, ensuring services deliver to contract, meet all performance indicators and evidence positive outcomes and best value.

Maintain up to date knowledge of best practice and ensure this is shared to drive practice improvement and service development across all areas.

Create and embed a culture of continuous quality improvement, including a regular cycle of audit across services in line with MHMs corporate framework.

Engage with MHMs business support team to support the development of quality and practice leadership and delivery of high-quality responsive services which meet local commissioning needs. Business and Partnership Development

Maintain an objective and innovative position in reviewing service delivery models and play an active role in service design/redesign and development.

Act to implement further development and integration of digital approaches to service delivery which keep MHM at the forefront of new service models.

Encourage innovation from within operational teams to address gaps in services, develop original ideas and solutions that respond to requirements of people accessing services and commissioners.

Create opportunities for service development through integration of MHM services, building on knowledge, skills and competencies.

Act to influence through effective and collaborative relationships with commissioners and other stakeholders, creating an open dialogue which supports future service growth opportunities.

Implement effective co-production strategies to give a voice to those who access services and to support service design and development.

Support in the development and completion of tenders/bids and attend tender presentations/meetings as required.

All colleagues have a responsibility to undertake training and development as required. They also have a responsibility to assist, where appropriate and necessary, with the training and development of fellow colleagues. All colleagues have a responsibility of care for their own and others health and safety

Person Specification

Qualifications

Essential

• Educated to degree level or equivalent and evidence of ongoing professional development or learning

Desirable

• Evidence of recent and continuing professional development and its relevance to the posts requirements.

Knowledge and Skills

Essential

• Knowledge of digital/virtual service delivery
• Sound understanding of safeguarding policy and
• practice and its implementation in service delivery
• Knowledge and understanding of the commissioning environment
• Understanding of the use of evidence and how to implement evidence based interventions
• Knowledge of personalised services and implications
• Ability to influence and
• work collaboratively with a
• range of stakeholders
• Excellent people management skills and an understanding of leading
• geographically dispersed teams
• High standards in written and verbal communications and presentation
• Good analytical, interpretative, evaluative and organisational skills.
• Ability to manage conflicting priorities and deliver to deadlines.
• Excellent IT skills in word processing, spreadsheets, Powerpoint and email.
• MHM uses Microsoft
• Office applications

Experience

Essential

• In depth experience of managing and leading multi-disciplinary teams
• working in mental health services
• Experience of performance management and systems and the use of data and development of a performance culture
• Considerable experience of developing and delivering services and service re-design
• Proven ability of budget management and control
• Experience of working at a strategic level and ability to inspire
• confidence and all levels
• Considerable experience and knowledge of the VCS and Health and Social Care sector
• Significant experience of managing service contracts and negotiating with partners and commissioners.
• Working in a regulated activity environment.
• Experience of audit and quality assurance systems and effective risk
• management processes.
• Experience of successful service mobilisation

Desirable

• At least 5 years working experience in managing service delivery and quality functions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mental Health Matters

Address

Mental Health Matters

Wearfield

Sunderland Enterprise Park

Sunderland

SR5 2TZ

Employer's website

https://www.mhm.org.uk/ (Opens in a new tab)