Administration Assistant

Job description

Job responsibilities

Hours: 37.5 hours per week. Full and part-time positions are available.

Salary: £22,383 per annum, pro rata (comparable to NHS AFC Band 2)

Based: Morpeth, with the flexibility to travel and work from other locations within Northumberland, as necessary.

About us

Mental Health Matters (MHM) is a national charity with over 35 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support.

Everything about MHM is people focused, our people are central to delivering the highest quality of service and care to our clients and service users.

NHS Talking Therapies Northumberland is a partnership between Mental Health Matters and Sunderland Counselling Service; two local and national providers of psychological therapies with a strong track record of success.

About the role

The post holder will work within the NHS Talking Therapies service and is required to provide a full range of administrative support to the service. Our admin team are the first point of contact for clients, providing a warm and professional introduction into our service. Clients have shared feedback with us on how important this first contact was to them.

Our Admin team support the whole-service delivery on a day to day basis, from referral through treatment and into discharge. They liaise with clients, family members therapists, managers and other healthcare professionals.

The team take calls, process referrals, manage incoming and outgoing mail and greet visitors into our buildings. They support therapists by booking in initial assessment appointments and ensuring that therapy-related materials are sent promptly to clients.

About you

Our admin team are passionate about supporting our clients and providing the best service to the people of Northumberland. They are empathic, professional and well-versed in working in a fast-paced environment.

The ideal candidate to join our team must have good experience of MS office, word and excel and must possess previous experience in administration roles.

You will be able to communicate effectively both orally and written, understanding the importance of maintaining accurate client records.

You will have a good level of education with solid numeracy and literacy skills, but also be keen to continue your own professional development through training opportunities provided by the service.

We are looking for a confident individual, who has an excellent level of accuracy and attention to detail.

Our team work to a shift pattern, but also understand the need for flexibility to cover alternative shifts during annual leave and periods of sickness for other members of the team.

The team work most often from an agreed base but do travel to and work from other sites within Northumberland, as required.

What we offer

In return, MHM offers excellent training and development opportunities, flexible working (where appropriate), 27 days annual leave per annum/pro rata, plus statutory holidays and a 5% contributory pension scheme.

Closing date: 10 July 2023*

*The closing date given is a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment.

Please note that due to the sensitive nature of the duties, an enhanced DBS will be sought in event of a successful application.

All disabled applicants who meet the minimum essential short-listing criteria are guaranteed an interview.

MHM is an Equal Opportunities Employer.

Person Specification

Qualifications

Essential

• Good basic level of education and good command of the English language
• Educated to at least NVQ Level 2 (or equivalent)

Desirable

• RSA / OCR word processing / typing qualification stage II

Experience

Essential

• 1 years recent experience of working in an administration role, to include dealing with telephone enquiries and accurate data input
• Comprehensive experience & working knowledge of MS Office

Desirable

• Experience of making appointments within a health or care environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mental Health Matters

Address

Morpeth

Morpeth

NE61 2DB

Employer's website

https://www.mhm.org.uk/ (Opens in a new tab)