Service Coordinator

Job description

Job responsibilities

We are 4 Day Week employer Purpose of the role

With a main focus on administrative management responsibilities, the post holder will also provide excellent service user experience by working closely with the reception team on appointment bookings, telephone and face to face support. 

Essential criteria

• Experience in administration and coordinating a clinical and/or young person support service

To learn more about the role and person specification please read the attached 'role specification' which can be found on the application form. About the role:

• Hours: Part-Time 24 Hours per week with some evening and weekend work

(Upon completing your probationary period, you will be eligible to join the 4 Day Week program, which allows you to work 20% fewer hours without a decrease in salary)

• Contract: Permanent
• Location: Brook Bristol
• Salary: £26,500 per annum pro rata
• Closing date: 05/05/2026
• Application Tip: Ensure your supporting statement refers to the person specification as this will assist in a successful sift through to the interview stage.  

About Brook:

Brook is the UK’s leading sexual health and wellbeing charity. We are committed to changing attitudes, challenging prejudice and championing equality. 

Our unique combination of clinical services and education programmes are designed to meet individual needs and instill positive behaviours that influence their whole lives. Our digital solutions help us reach even greater numbers of young people and professionals, and our expansion into all-age services ensures that whole communities can benefit from our inclusive, non-judgmental approach to sexual and reproductive health. 

We are continuously listening to and learning from our service users and the communities we support. We amplify the voices of those who face barriers to access, ensuring that sexual health remains high on the political agenda and that law, policy and practice is aligned with what they need. 

Benefits of working for Brook:

• 4 Day Week (Working 20% hours less without salary decrease)
• Annual leave – 28 days per annum, increasing up to 33 days plus 8 bank holidays 
• Sick pay (from 3 up to 12 weeks fully paid) 
• Flexible working 
• Gratitude scheme 
• Assisted purchase scheme 
• Cycle to Work up to £1k 
• Employee Assistance Programme (EAP) 
• Long service awards 
• Maternity and paternity pay 
• Pension scheme – Employee pension contributions matched by Brook up to 4% of qualifying earnings
• Training and development opportunities 
• Coaching

Please note - this role requires the successful applicant to undertake an enhanced DBS check. Candidates must be able to provide paperwork demonstrating their right to work in the UK.

Please note: internal applicants with live sanctions will not be considered for this role. 

We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to submit your application as soon as possible. 

Due to the high number of applications for this post, it will not be possible to respond to every application. We will contact you within 4 weeks of the closing date if you have been shortlisted for the role. 

Thank you for your interest in working for Brook.  

Brook Safeguarding with Purpose

Working with People Safely. Safe Place, Safe People.

Person Specification

Please see role spec

Essential

• Please see role spec

Desirable

• Please see role spec

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Brook

Address

The Station The Island

Silver St

Bristol

United Kingdom

BS1 2AG

Employer's website

https://www.brook.org.uk (Opens in a new tab)