Receptionist

Job description

Job responsibilities

Hours: Part Time 10 Hours per week

Contract: Fixed term until 31/03/24 in the first instance

Location: Burnley BB11 1TS

Salary: £21,255

Closing date: 21/08/2023

Application Tip: Ensure your supporting statement refers to the person specification as this will assist in a successful sift through to the interview stage. 

Purpose of the role To provide reception, referral, and information to clients in a flexible, respectful and non-judgemental manner, including referring to others, and answering queries; keeping up-to-date records and files; using IT systems and word-processing as appropriate. 

To learn more about the role and person specification please read the attached 'job specification' which can be found on the application form.  

About Brook:

Brook is the UK’s leading sexual health and wellbeing charity. We are committed to changing attitudes, challenging prejudice and championing equality. 

Our unique combination of clinical services and education programmes are designed to meet individual needs and instill positive behaviours that influence their whole lives. Our digital solutions help us reach even greater numbers of young people and professionals, and our expansion into all-age services ensures that whole communities can benefit from our inclusive, non-judgmental approach to sexual and reproductive health. 

We are continuously listening to and learning from our service users and the communities we support. We amplify the voices of those who face barriers to access, ensuring that sexual health remains high on the political agenda and that law, policy and practice is aligned with what they need. 

Benefits of working for Brook:

• Annual leave – 28 days per annum, increasing up to 33 days plus 8 bank holidays 
• Sick pay (from 3 up to 12 weeks fully paid) 
• Flexible working 
• Gratitude scheme 
• Assisted purchase scheme 
• Cycle to Work up to £1k 
• Employee Assistance Programme (EAP) 
• Long service awards 
• Maternity and paternity pay 
• Pension scheme – with contributions matched up to a maximum of 4% 
• Training and development opportunities 

Please note - this role requires the successful applicant to undertake an enhanced DBS check. 

Candidates must be able to provide paperwork demonstrating their right to work in the UK. If you are interested in applying for this post, please review the Job Description and complete an application form. 

Please note: internal applicants with live sanctions or performance improvement plans in place will not be considered for this role. For more information on what it means to work for Brook, please read the ‘Working for Brook’ document on our Careers page. 

We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to submit your application as soon as possible. 

Due to the high number of applications for this post, it will not be possible to respond to every application. We will contact you within 4 weeks of the closing date if you have been shortlisted for the role.

Thank you for your interest in working for Brook.

Brook Safeguarding with Purpose

Working with People Safely. Safe Place, Safe People.

Person Specification

Experience

Essential

• Experience/understanding of confidentiality issues for young people accessing sexual health services Previous receptionist or administrative experience Experience of customer service Experience of telephone work, for example managing and directing incoming calls and supporting clients over the phone Experience of record keeping, including updating basic client information and filing and storage of records Experience of word processing and inputting and retrieving information form a computer system Experience of work on telephone helpline Experience of advice work Experience in the field of health/sexual health or youth work

Desirable

• Commitment to working outside of normal office hours if required.
• Willingness to take accountability for own actions in the delivery of objectives.
• Work within Brook's child protection and safeguarding policies.
• Commitment to work within diversity policy and in an inclusive, open and transparent one organisation style.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Brook

Address

Brook Burnley

Burnley

BB11 1TS

Employer's website

https://www.brook.org.uk (Opens in a new tab)