Project Officer

Job description

Job responsibilities

ROLE AND RESPONSIBILITIES

The following are the core responsibilities of the Project Officer. On occasion, there may be a requirement to undertake additional tasks depending on workload and staffing levels.

Project Management and Delivery

• Oversee the delivery, implementation, and day-to-day management of projects and services, ensuring milestones, deadlines, and responsibilities are clearly defined and monitored.

• Build and maintain strong working relationships with the Executive Team, Member Practices, and external stakeholders to facilitate efficient project delivery.

• Collaborate with CHE and PCN colleagues to plan, manage, and deliver projects effectively. Follow up on tasks to ensure they are completed on time and delivered to a high standard.

• Monitor project resources, including equipment calibration and consumable stock levels, to ensure successful project delivery.

• Support Project Managers in producing high-quality project plans and maintaining core project documentation.

• Maintain project documentation, ensuring templates are up-to-date and version-controlled (e.g., business cases, risk registers, project plans).

• Identify risks and obstacles, proactively implementing solutions to keep projects on track and achieve objectives.

• Ensure projects and services are delivered on time, to quality standards, and in a cost-effective manner, adjusting plans as required.

• Contribute to strategic project planning, identifying interdependencies, potential impacts, resource requirements, and contingency measures.

• Work autonomously on day-to-day project activities, using initiative while escalating issues as required.

• Provide line management for designated team members, including conducting annual appraisals, supporting professional development, and offering day-to-day guidance and support.

Governance, Reporting, and Continuous Improvement

• Track key project metrics and milestones, reviewing progress and providing regular updates to the Executive Team.

• Evaluate the effectiveness and impact of projects, using outcomes and feedback to drive continuous improvement and inform service development.

• Monitor the progress of projects, identify risks to delivery, and recommend alternative solutions to ensure key milestones are met.

• Use spreadsheets and data collection systems to collect, audit, and present project data.

• Construct and run EMIS Web searches to collect project data, enabling evaluation of patient outcomes and project impact.

• Undertake process mapping and produce relevant project documentation.

Stakeholder Engagement and Communication

• Provide clear and timely project updates to the Executive Team.

• Prepare and produce reports, spreadsheets, presentations, and other documents as requested for internal and external stakeholders.

• Ensure effective project delivery through ongoing engagement and communication, following up on tasks and promptly escalating issues, risks, or delays through the appropriate channels.

• Contribute to project communications and provide regular updates to stakeholders throughout the project lifecycle.

• Champion the effective design and implementation of communication strategies, ensuring consistent messaging and stakeholder engagement.

• Respond to email enquiries in a timely and professional manner.

• Establish and maintain high standards for professional correspondence, setting expectations for response times and tone, and mentoring team members in effective communication practices.

Key Stakeholders

Internal:

• CHE Executive and Management Team

• PCN Clinical Directors

• PCN Member GP Practices

• PCN workforce

External:

• North Central London Integrated Care Board (NCL ICB)

• NCL Federations

• NCL PCNs and GP Practices

• Patient Participation Groups (PPGs)

• Local NHS Trusts: North London NHS Foundation Trust (NLFT), Central and North West London NHS Foundation Trust (CNWL), Royal Free London NHS Foundation Trust (RFL), University College London Hospitals NHS Foundation Trust (UCLH)

• London Borough Council (LBC)

• NHS England (NHSE)

Person Specification

Skills / Abilities

Essential

• Excellent communication and interpersonal skills
• Skilled in preparing accurate and thorough project documentation
• Ability to work effectively as part of a team
• Skilled in preparing project reports that effectively communicate progress and outcomes
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.)
• Excellent time management skills with the ability to re-prioritise to meet deadlines
• Ability to work under pressure and manage multiple tasks
• Ability to work autonomously and use initiative to resolve problems
• Professional and effective telephone and email communication skills, with the ability to manage enquiries, respond promptly, and maintain clear records

Desirable

• Ability to develop and deliver clear, engaging presentations to diverse internal and external stakeholders
• Skilled in stakeholder engagement and relationship management
• Skilled in communicating complex issues and managing challenging situations with diplomacy, persuasion, and influence
• Proficient in EMIS Web, including creating EMIS Web searches and reports
• Ability to work with informatics, data analysis and data visualisation tools
• Understanding of good clinical and information governance
• Touch typing

Qualifications

Essential

• Educated to degree level in a relevant subject or equivalent, or significant experience at a similar level in a specialist area
• Evidence of continued professional development

Desirable

• Educated to Masters level in a relevant subject or equivalent
• Project and/or Programme Management Qualification (e.g. PRINCE2 or equivalent)
• Completion of NHS Leadership Academy Programme Course

Knowledge

Essential

• Knowledge of project management principles, methodologies, and best practices
• Understanding of project lifecycle, governance, reporting and delivery processes
• Familiarity with relevant IT tools (e.g., MS Project, Excel, Teams, SharePoint) for project tracking and reporting
• Understanding of local commissioning objectives and QOF/PCN DES/IIF
• Knowledge of effective stakeholder engagement and communication in healthcare or multi-agency environments
• Knowledge of available local health services
• Appreciation of how local, regional, and national NHS bodies collaborate, including GP practices, PCNs, ICBs, and NHSE

Desirable

• Knowledge of risk management, issue resolution, and quality assurance processes
• Good local knowledge of health landscape and population needs
• Understanding of local and national strategic priorities
• Understanding of local culture between practices and other providers
• Understanding of quality improvement, service evaluation, or audit processes

Aptitudes

Essential

• Detail-oriented and methodical, with a focus on accuracy and quality
• Adaptable and flexible in response to change or unpredictable situations
• Personal resilience and the ability to stay calm under pressure
• Ability to maintain confidentiality and trust
• Professional, calm, and efficient manner
• Willingness to engage with and learn from peers and colleagues
• Positive and flexible approach to work, demonstrating a strong desire to improve performance
• Commitment to continuing professional development

Experience

Essential

• Experience working within the NHS, ideally in Primary Care or a comparable healthcare or service delivery environment
• Demonstrable experience supporting projects, including coordinating tasks, and reporting processes
• Experience coordinating tasks across multiple teams
• Proven experience of delivering projects on time and within scope
• Experience of working with internal and external stakeholders
• Experience in dealing with sensitive and confidential information

Desirable

• Experience of using different IT systems in the NHS
• Experience applying project management principles and practices to support the planning, delivery, and monitoring of projects
• Experience managing project documentation, budgets, and financial reporting
• Experience preparing project reports and supporting the development of presentations for diverse internal and external stakeholders

Other Requirements

Essential

• Willingness to work flexibly
• Completion of mandatory training as required
• Disclosure and Barring Service (DBS) check clearance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Camden Health Evolution Ltd

Address

Workspace

60 Gray's Inn Road

London

WC1X 8LU

Employer's website

https://www.camdenhealthevolution.nhs.uk/ (Opens in a new tab)