Job responsibilities
Primary Support to PCN
Supporting the PCN Manager to provide
strategic and clinical leadership to the PCN, developing and implementing
strategic plans, leading and supporting quality improvement and performance
across member practices.
Supporting the PCN CDs to provide strategic
leadership for workforce development, through assessment of skill-mix and
development of network workforce strategy.
Influencing, leading and supporting the
development of excellent relationships across the PCN to enable collaboration.
Be a first point of management contact for
the PCN ARRS staff.
Participate and lead in audits and key
indicators.
Operational Management
Oversee the day-to-day operations of the PCN
and associated activity, ensuring that all ARRS staff are achieving their
primary responsibilities.
Support the PCN Manager with planning,
developing and implementing of systems and procedures to ensure adequate
provision of services.
Assist PCN Manager with planning, development
and implementation of changes necessary to meet new demands on the Network from
internal and external sources.
Line manage and support all clinical and
administrative PCN ARRS staff. Including maintaining an overview of staff
welfare, providing annual appraisals and monitoring and reviewing annual leave
and sick leave.
Manage the procurement of equipment, supplies
and services for the PCN services.
Ensure the all PCN specific equipment is
maintained and calibrated
Ensure the PCN maintains compliance with its
NHS/CQC and any other contractual obligations
Develop reporting and audit tools to inform
the PCN CD and PCN board where required
Develop new policies, standards, SOPs and
guidelines as required for use across the PCN.
Work closely with the PCN Manager to enable
them to ensure all business information is accurate in relation to PCN finances
Human Resources
Lead on the HR recruitment of new PCN ARRS
staff
Provide a robust and relevant induction
process for new PCN ARRS staff
Ensure all new PCN ARRS staff have an
appropriate induction pack and rota
Ensure that all PCN ARRS staff have the
appropriate qualifications, registrations, training, accreditation, and
requisite skills to undertake the duties required of them at each practice.
Carry out probation reviews and sign off
competent staff in close liaison with the PCN CDs and PCN practice managers.
Maintain personnel files for all PCN ARRS
staff.
Assist in the resolution of any PCN
complaints, resolving informal complaints locally and assisting in the
investigation of and response to formal complaints as required
Support in the investigation and resolution
of any PCN related significant events.
Maintain an effective overview of HR
legislation
Ensure adequate staffing levels to meet the
requirements of the PCN Practices, monitoring skill mix and employment of
staff.
Support in the ongoing training of PCN staff
to ensure they have the adequate skills to meet the requirements of their role
Track and monitor PCN staff statutory and
mandatory training
Develop HR policies relevant to the PCN where
required.
Project Management
Support on a range of business, data
submission, transformation and improvement initiatives across the PCN.
Support the PCN to develop, bid and
operationally manage any new projects.
Support on business cases ensuring all
compliance with legislation.
Support delivery of incentive schemes and
other quality or cost-effective initiatives.
Education and Training
Support with the organisation of local and
area wide protected learning time (PLT) events
Partake in training relevant to the role.
Provide administrative support in relation to
education and training across the PCN practices
Support with Medical Lead and Multi
professional lead with education funding applications and data requests.
Personal/Professional Development
Participation in an annual performance review
Taking responsibility for own development,
learning and performance and demonstrating skills and activities to others who
are undertaking similar work
Digital and transformational
The
post holder will plan, coordinate and directly support delivery of
transformation activity in general practice within a PCN with a view to
improving patient access, staff and patient satisfaction, and the efficiency
and sustainability of general practice services.
The
post holder will work closely with staff working at practice and PCN level to
understand current service models, identify challenges, agree priorities for
improvement and then support these to be delivered.
The
post holder will develop strong relationships with PCN member practices and
will support the planning and delivery of improvements that will provide
benefits to patients and staff. The post holder will develop relationships with
ICSs to gain agreement and support for local transformation plans and activity,
and to support alignment with broader strategy, including the ICSs digital
strategy.
