Job responsibilities
The role involves leading the operational delivery of
the digital health service. Collaborating with clinical teams, other multiple
departments, Integrated Care Board (ICB) and external partners to ensure that
digital health is effective, enhancing patient care and developing for the
future.
Duties and
responsibilities:
-
Oversee
the development and delivery of Digital Health services including the
development of standard operating procedures, rota and line management to the
team leaders.
-
Ensure
that the Digital Health team are patient-centred, accessible, and compliant
with NHS standards and regulations.
-
Manage
the integration of digital health services with existing clinical and
administrative systems.
-
Lead,
manage, and mentor a multidisciplinary team.
-
Foster
a culture of innovation, collaboration, and continuous improvement within the Digital
Health team.
-
Ensure
staff development through training, support, performance management and a
culture of learning.
-
Back
fill shifts to support in times of high demand, annual leave or absence where
required.
-
Engage
with internal and external stakeholders, including clinicians, patients, and
technology vendors, to understand needs and drive Digital Health initiatives.
-
Act
as a key point of contact for Digital Health within EBPC, representing the company
in national and regional forums and working groups.
-
Ensure
that the service operates within budget with the support of the Operations
Manager and the finance department.
Other Requirements:
Ability to work in a fasted paced environment with priorities changing
frequently.
Value diversity in the workplace.
Positively represent the Digital Health team and EBPC at all times.
High standards must be maintained in all dealings with managers,
doctors, nurses, staff and non EBPC personnel to ensure that a professional
image of EBPC is preserved at all times.
You are required to adopt a flexible approach.
You are required to deal with any real or potential safety hazards.
Where doubt exists, the On Call Duty Manager is to be informed.
You are required to maintain a mutually supportive working relationship
with all EBPC staff.
EBPC maintains a no smoking policy on premises and grounds.
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow
us to gather, sensitive information in relation to their health and other
matters. They do so in confidence and have the right to expect that staff will
respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the
post-holder may have access to confidential information relating to patients
and their carers, practice staff and other healthcare workers. They may also have access to information
relating to the practice as a business organisation. All such information
from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare
workers or the business of the practice may only be divulged to authorised
persons in accordance with the practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post-holder will
assist in promoting and maintaining their own and others health, safety and
security as defined in the practice Health & Safety Policy, the practice
Health & Safety manual, and the practice Infection Control policy and published
procedures. This will include:
Using personal security systems within the workplace according to
practice guidelines
Identifying the risks involved in work activities and undertaking such
activities in a way that manages those risks.
Making effective use of training to update knowledge and skills.
Using appropriate infection control procedures, maintaining work areas
in a tidy and safe way and free from hazards
Actively reporting of health and safety hazards and infection hazards
immediately when recognised
Keeping own work areas and general / patient areas generally clean,
assisting in the maintenance of general standards of cleanliness consistent
with the scope of the job holders role
Undertaking periodic infection control training (minimum annually)
Reporting potential risks identified
Equality and Diversity:
The post-holder will
support the equality, diversity and rights of patients, carers and colleagues,
to include:
Acting in a way that recognizes the importance of peoples rights,
interpreting them in a way that is consistent with practice procedures and
policies, and current legislation.
Respecting the privacy, dignity, needs and beliefs of patients, carers
and colleagues.
Behaving in a manner which is welcoming to and of the individual, is
non-judgmental and respects their circumstances, feelings priorities and
rights.
Personal/Professional
development:
The post-holder will
participate in any training programme implemented by the practice as part of
this employment, such training to include:
Participation in an annual individual performance review, including
taking responsibility for maintaining a record of own personal and/or
professional development.
Taking responsibility for own development, learning and performance
and demonstrating skills and activities to others who are undertaking similar
work.
Quality:
The post-holder will
strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk.
Assess own performance and take accountability for own actions, either
directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and
team activities and making suggestions on ways to improve and enhance the
teams performance.
Work effectively with individuals in other agencies to meet patients needs.
Effectively manage own time, workload and resources
Communication:
The
post-holder should recognize the importance of effective communication within
the team and will strive to:
Communicate effectively with other team members.
Communicate effectively with patients and carers.
Recognize peoples needs for alternative methods of communication and
respond accordingly.
Contribution to the
implementation of services:
The post-holder will:
Apply practice policies, standards and guidance.
Discuss with other members of the team how the policies, standards and
guidelines will affect own work.
Participate in audit where appropriate.
General Data Protection
Regulation (GDPR)
All members of staff are bound by the requirements of the General Data
Protection Regulation 2018 and any breaches of the Act or of the confidential
nature of the work of this post could lead to dismissal.
