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East Berkshire Primary Care Out of Hours Services

Care Navigator

Information:

This job is now closed

Job summary

The Remote Monitoring Care Navigator role is a position based within EBPCs Headquarters in Bracknell. The role works within the Remote Monitoring shift pattern covering a 9.5-hour period with 30-minute unpaid lunch break.

By using digital healthcare technology, EBPC can better support individuals within their own communities. There is wide recognition of the need to embrace new ways of working and remote monitoring can ensure patients receive the most appropriate care within their own communities.

Information provided by patients is used to assist in decisions around care and viewable to those who need to see it. Patients will answer a set of questions specific to their need or condition using an app on a smart device. The answers to those questions will be sent to the EBPC Remote Management team who monitor the readings and symptoms and will contact the patient if they need support. We are using Remote Monitoring technology to help alleviate the current pressure on Primary Care.

Main duties of the job

As part of the Remote Monitoring Team, the Care Navigators role requires you to maintain service continuation ensuring The Remote Monitoring Team at EBPC continues to provide a successful and high-quality service to the NHS.

The role entails introducing and communicating with patients who are enrolling onto the Remote Monitoring Service. As well as explaining the service to the patient and explaining how the app (Docobo) and equipment works. The Remote Monitoring Care Navigator plays a vital role to EBPCs Remote Monitoring Service success; answering phone calls from patients and assisting with any queries or concerns the patient may have. The Remote Monitoring Care Navigators will work alongside our Clinical Support Team Members and our Nurse/AHPs.

About us

EBPC is a well-respected enabler of high-quality NHS services. Established 27 years ago as an Out of Hours GP service, we have grown significantly and deliver a full range of services, 24/7, to support 111, Primary Care Networks, Remote Monitoring, Integrated Care Systems, Acute and Community NHS Trusts.

Details

Date posted

28 July 2023

Pay scheme

Other

Salary

£22,425 a year

Contract

Permanent

Working pattern

Full-time

Reference number

B0322-23-0011

Job locations

Inspired

Easthampstead Road

Bracknell

Berkshire

RG12 1YQ


Job description

Job responsibilities

To ensure the continuation of effective and caring service provided by EBPC with the following:

- Receive and process incoming telephone calls from patients and other members of the Remote Monitoring team

- Contribute to the onboarding of patients with short- and long-term conditions to the Docobo patient management platform

- Contribute to the discharging of patients with short- and long-term conditions from the Docobo patient management platform

- Assisting and liaising with clinicians on shift to ensure all patients within the service are being dealt with in a timely manner

- Liaising with the Team Leader where appropriate with any issues and escalating service critical issues

- Logging all issues and queries on shift in an accurate and prompt manner, and reporting to the appropriate personnel or department with high communication skills

- To always follow protocol and procedure within shift

- To ensure all statutory and mandatory training modules are kept up to date

OTHER REQUIREMENTS

EBPC Remote Monitoring Care Navigator role requires use of multiple systems for data entry, monitoring and other means required for service continuation. Therefore, this post requires a strong IT user background or experience with using software packages in the past, or someone who is comfortable with computers and software.

Despite previous telephone experience not being essential for the role we do require someone with a friendly and calm manner, and someone who can provide empathy to incoming callers.

As a provider to the NHS, it is company policy that all mandatory online NHS training modules are completed prior to the successful applicants first rota shift and for the applicant to maintain compliance levels on an annual or biannual basis depending on the modules.

The Remote Monitoring Care Navigator post is a full-time, where you will be given a set shift pattern. Additional ad-hoc shifts are available to all contracted or non-contracted staff and changes to your shift pattern can be made whether its to increase, decrease or change your shift pattern. However, changes will only come into effect should it be authorised by management and the Resources Department.

This job description lists the main tasks but is not exhaustive and will be regularly reviewed and updated in discussion with the post holder.

Job description

Job responsibilities

To ensure the continuation of effective and caring service provided by EBPC with the following:

- Receive and process incoming telephone calls from patients and other members of the Remote Monitoring team

- Contribute to the onboarding of patients with short- and long-term conditions to the Docobo patient management platform

- Contribute to the discharging of patients with short- and long-term conditions from the Docobo patient management platform

- Assisting and liaising with clinicians on shift to ensure all patients within the service are being dealt with in a timely manner

- Liaising with the Team Leader where appropriate with any issues and escalating service critical issues

- Logging all issues and queries on shift in an accurate and prompt manner, and reporting to the appropriate personnel or department with high communication skills

- To always follow protocol and procedure within shift

- To ensure all statutory and mandatory training modules are kept up to date

OTHER REQUIREMENTS

EBPC Remote Monitoring Care Navigator role requires use of multiple systems for data entry, monitoring and other means required for service continuation. Therefore, this post requires a strong IT user background or experience with using software packages in the past, or someone who is comfortable with computers and software.

Despite previous telephone experience not being essential for the role we do require someone with a friendly and calm manner, and someone who can provide empathy to incoming callers.

As a provider to the NHS, it is company policy that all mandatory online NHS training modules are completed prior to the successful applicants first rota shift and for the applicant to maintain compliance levels on an annual or biannual basis depending on the modules.

The Remote Monitoring Care Navigator post is a full-time, where you will be given a set shift pattern. Additional ad-hoc shifts are available to all contracted or non-contracted staff and changes to your shift pattern can be made whether its to increase, decrease or change your shift pattern. However, changes will only come into effect should it be authorised by management and the Resources Department.

This job description lists the main tasks but is not exhaustive and will be regularly reviewed and updated in discussion with the post holder.

Person Specification

Qualifications

Essential

  • - Good standard of general education 5 GCSEs or equivalent including Mathematics and English.

Desirable

  • - ECDL qualification (or equivalent/working towards).
  • - Computer skills

Experience

Essential

  • - Experience working in an administrative role
  • - Familiar with working in an office environment
  • - Experience in working with office systems

Knowledge, Skills and Abilities

Essential

  • - Excellent communication skills- verbal and written
  • - Good organisational skills
  • - Administration skills
  • - Interpersonal Skills
  • - Good keyboard skills
  • - Demonstrate ability to work well within a team
Person Specification

Qualifications

Essential

  • - Good standard of general education 5 GCSEs or equivalent including Mathematics and English.

Desirable

  • - ECDL qualification (or equivalent/working towards).
  • - Computer skills

Experience

Essential

  • - Experience working in an administrative role
  • - Familiar with working in an office environment
  • - Experience in working with office systems

Knowledge, Skills and Abilities

Essential

  • - Excellent communication skills- verbal and written
  • - Good organisational skills
  • - Administration skills
  • - Interpersonal Skills
  • - Good keyboard skills
  • - Demonstrate ability to work well within a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Berkshire Primary Care Out of Hours Services

Address

Inspired

Easthampstead Road

Bracknell

Berkshire

RG12 1YQ


Employer's website

https://ebpcooh.org.uk/ (Opens in a new tab)

Employer details

Employer name

East Berkshire Primary Care Out of Hours Services

Address

Inspired

Easthampstead Road

Bracknell

Berkshire

RG12 1YQ


Employer's website

https://ebpcooh.org.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Resources

ebpchr@nhs.net

Details

Date posted

28 July 2023

Pay scheme

Other

Salary

£22,425 a year

Contract

Permanent

Working pattern

Full-time

Reference number

B0322-23-0011

Job locations

Inspired

Easthampstead Road

Bracknell

Berkshire

RG12 1YQ


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