East Berkshire Primary Care Out of Hours Services

Remote Monitoring Team Leader

This job is now closed

Job summary

The Remote Monitoring Service provides a mechanism for delivering 21st Century care and connecting people with medical and non-medical sources of support, empowering people to better self-manage their conditions and/or work collaboratively with healthcare professionals to manage their conditions.

The Remote Monitoring Service delivers expert clinical case management, using virtual technologies. Patients with short and long-term conditions may be at risk of deteriorating health that may result in declining quality of life or avoidable hospital admission.

The Remote Monitoring Team Leader is an essential supervisory role for a service monitoring and responding to markers of declining patient health. Proactive and flexible team management enables team members to deliver the best care possible to patients on the Remote Monitoring Service.

Main duties of the job

The Remote Monitoring Team Leader is responsible for the general day to day running of EBPC Remote Monitoring team members, Nurses and AHPs working both within the EBPC call centre or remotely.

There is the expectation to monitor the work of Nurses, AHPs,Care Navigators and Clinical Support team members, making sure shifts are covered (by liaising with the Resources Department) and that staff can use Docobo and Connected Care correctly. This will involve an element of training and one-to-one assistance to make sure all Remote Monitoring team members are up to date with Docobo and other systems.

About us

EBPC is a well-respected enabler of high-quality NHS services. Established 27 years ago as an Out of Hours GP service, we have grown significantly and deliver a full range of services, 24/7, to support 111, Primary Care Networks, Remote Monitoring, Integrated Care Systems, Acute and Community NHS Trusts.

Date posted

24 July 2023

Pay scheme

Other

Salary

£30,225 a year

Contract

Permanent

Working pattern

Full-time

Reference number

B0322-23-0009

Job locations

Inspired

Easthampstead Road

Bracknell

Berkshire

RG12 1YQ

Job description

Job responsibilities

KEY RESPONSIBILITIES

The post holder will:

1. Supervise Nurses, AHPs, Care Navigators and Clinical Support team members in the use of Docobo, Connected Care, Storm, EMIS and Adastra; ensuring their knowledge of Remote Monitoring Standard Operating Procedures (SOPs) is complete and accurate.

2. Ensure all shifts are covered and rotas amended when required.

3. Schedule daily tasks for the team based on service needs.

4. Manage annual leave and sickness for the Remote Monitoring team members and act as a point of contact for issues regarding this which may need to be escalated.

5. Liaising with Docobo on updates and current versions then passing on these updates and changes to the Remote Monitoring Team so that they stay completely up to date. This may involve attending training days or meetings when required.

6. Provide training for Remote Monitoring Team members on the use of Docobo, Connected Care, Storm, MS Teams, Message Media, Adastra and EMIS when required.

7. Ensure Remote Monitoring team members have regular one to one meetings, annual appraisals, and regular auditing/monitoring of calls using STORM data. Call audits with Nurses and AHPs will be reviewed with the Clinical Operations Manager, when required.

8. Ensure regular Remote Monitoring team meetings and engagement with a focus on governance and learning throughout the agenda.

9. Work with partners in nursing and residential care homes to ensure optimum health outcomes for their residents.

10. Working with GP practices for non-urgent patient escalation/reviews.

11. Work in alignment with Primary Care, for established practice populations, toward a shared vision of seamless management for patients with short and long-term conditions within the Primary Care and the Community setting.

12. Work with ICS partners in Primary and Social care to further develop the Remote Monitoring model for cohorts of patients managed within local populations.

13. Assist in the compilation of processes and procedures for any new Remote Monitoring services.

14. Co-ordinating alerts for patients from the out of hours period; subsequently, populating outcomes from out of hours care onto the patients Docobo Remote Monitoring record.

15. Collating patient enrolment/discharge data and statistics for GP feedback.

16. Assist in the continuous updating of SOPs, manuals and handbooks as necessary so that they remain consistent and up to date for the Remote Monitoring teams use.

17. Understand and support the achievement of EBPCs business plan objectives and performance targets.

18. Perform other ad hoc tasks as required appropriate to the role.

19. Have experience and competence using other clinical patient management systems: Adastra, EMIS, Connected Care.

RESPONSIBILITIES FOR PEOPLE AND TRAINING

1. Act as expert resource and assist in teaching competent use of the Docobo clinical record and remote monitoring system.

2. Take part in the process of clinical supervision and participate in clinical supervision and mentorship of others.

3. Provide patients, families and carers with tailored advice and support to increase understanding of signs and potential causes for acute exacerbation of underlying conditions. This may aid patient, family and carers engagement with lifestyle changes that would be advantageous to health.

4. Be responsible for providing and maintaining a learning environment and maximise opportunities for education and development in the clinical area to enhance individual development and performance in the delivery of high standards of care.

5. Take responsibility for your own personal and professional development; maintain competence, knowledge, and skills commensurate with role.

6. To be actively involved in clinical staff recruitment in the Remote Monitoring Team when required by EBPC.

OTHER FACTORS

1. Maintain personal knowledge, skills, and competency through appropriate CPD, training and development opportunities.

2. Keep up to date with new developments and legislation.

3. Using IM&T support systems.

4. It may be necessary to change the days worked as the service develops and grows; therefore, flexibility is essential.

5. You will be dealing with complex problems and circumstances with patients and their families which will at times be challenging.