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Berkshire Primary Care Ltd

NHS Patient Advisor - Virtual Hub

The closing date is 31 July 2025

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Job summary

This is an opportunity to join the existing team for our Virtual Hub. The role blends that of a GP receptionist with sign posting and patient advisor. The post holder will both answer telephone calls from patients and will also receive electronic consultation requests from both E-Consult and Klinik platforms, depending on the GP Practice system. The role will then involve directing patients to, and booking them into /referring them onto the most appropriate service for their needs.

The candidate will need a flexible approach to change and be instrumental in the delivery of the high quality patient centred care. The role will be based at our offices in Bracknell.

This role gives the exciting opportunity to work with a dynamic and committed team and to help shape the delivery of services and projects to the patient population.

Main duties of the job

  • Customer service via telephone and electronic consultations - interacting with a range of patients
  • Identification and referral via the correct pathway for patients
  • Help patients manage expectations within the surgery
  • Liaison with GPs, other professionals and relevant others within the multidisciplinary team
  • Data input and recording

About us

Berkshire Primary Care Ltd (BPC) is a GP Federation providing services for 13 practices and 4 Primary Care Networks (PCNs) in Bracknell and Ascot; Ascot PCN, Braccan PCN, Bracknell & District PCN, and The Health Triangle PCN. We serve a population of 143,000 patients and have been chosen by the PCNs to be Employers for the Primary Care Network additional roles.

Details

Date posted

13 June 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

B0321-25-0006

Job locations

Spedan House

Oldbury

Bracknell

RG12 8TQ


Job description

Job responsibilities

Job description

NHS Care Coordinator/Patient Adviser

Key Relationships: Virtual Hub Team Leader, Project Manager, Multi- Disciplinary teams, Third Party Members and Patients

General Duties / Key Responsibilities

  • Customer service via telephone and electronic consultations - interacting with a range of patients
  • Identification and referral via the correct pathway for patients
  • Help patients manage expectations within the surgery
  • Liaison with GPs, other professionals and relevant others within the multidisciplinary team
  • Data input and recording

Person Specification

Qualifications

Essential

  • Excellent interpersonal and communication skills
  • Excellent attention to detail
  • Good Planner
  • IT literate (training will be provided on specific systems)
  • Positive outlook
  • Embrace challenge and change
  • Be able to think clearly and analytically
  • Self-motivated
  • Be able to gather unbiased information
  • Reliable , honest and flexible
  • Well-presented and professional
  • Ability to deal with difficult conversations
  • Diplomacy

Desirable

  • Experience in a telephone call centre or fast moving customer service position
  • Experience of working in a team environment

Job description

Job responsibilities

Job description

NHS Care Coordinator/Patient Adviser

Key Relationships: Virtual Hub Team Leader, Project Manager, Multi- Disciplinary teams, Third Party Members and Patients

General Duties / Key Responsibilities

  • Customer service via telephone and electronic consultations - interacting with a range of patients
  • Identification and referral via the correct pathway for patients
  • Help patients manage expectations within the surgery
  • Liaison with GPs, other professionals and relevant others within the multidisciplinary team
  • Data input and recording

Person Specification

Qualifications

Essential

  • Excellent interpersonal and communication skills
  • Excellent attention to detail
  • Good Planner
  • IT literate (training will be provided on specific systems)
  • Positive outlook
  • Embrace challenge and change
  • Be able to think clearly and analytically
  • Self-motivated
  • Be able to gather unbiased information
  • Reliable , honest and flexible
  • Well-presented and professional
  • Ability to deal with difficult conversations
  • Diplomacy

Desirable

  • Experience in a telephone call centre or fast moving customer service position
  • Experience of working in a team environment

Person Specification

Qualifications

Essential

  • Essential
  • Excellent interpersonal and communication skills
  • Excellent attention to detail
  • Good Planner
  • IT literate (training will be provided on specific systems)
  • Positive outlook
  • Embrace challenge and change
  • Be able to think clearly and analytically
  • Self-motivated
  • Be able to gather unbiased information
  • Reliable , honest and flexible
  • Well-presented and professional
  • Ability to deal with difficult conversations
  • Diplomacy

Desirable

  • Desirable
  • Experience in a telephone call centre or fast moving customer service position
  • Experience of working in a team environment
Person Specification

Qualifications

Essential

  • Essential
  • Excellent interpersonal and communication skills
  • Excellent attention to detail
  • Good Planner
  • IT literate (training will be provided on specific systems)
  • Positive outlook
  • Embrace challenge and change
  • Be able to think clearly and analytically
  • Self-motivated
  • Be able to gather unbiased information
  • Reliable , honest and flexible
  • Well-presented and professional
  • Ability to deal with difficult conversations
  • Diplomacy

Desirable

  • Desirable
  • Experience in a telephone call centre or fast moving customer service position
  • Experience of working in a team environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Berkshire Primary Care Ltd

Address

Spedan House

Oldbury

Bracknell

RG12 8TQ


Employer's website

http://berkshireprimarycare.co.uk/ (Opens in a new tab)

Employer details

Employer name

Berkshire Primary Care Ltd

Address

Spedan House

Oldbury

Bracknell

RG12 8TQ


Employer's website

http://berkshireprimarycare.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Operations Manager

Michelle OKeefe

frimleyicb.berkshireprimarycare@nhs.net

01344233300

Details

Date posted

13 June 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

B0321-25-0006

Job locations

Spedan House

Oldbury

Bracknell

RG12 8TQ


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