Primary Care Triage Clinician

Job description

Job responsibilities

Job Description

Job Title: Primary Care Triage Clinician

Reports to: Berkshire Primary Care Operations Manager

Hours: Full time (37.5 hours), Monday to Friday - 8am to 4pm or 9am to 5pm

Salary: Dependent on experience

About Us:

Berkshire Primary Care Ltd (BPC) is a GP Federation providing services for all 13 practices and 4 Primary care Networks (PCNs) in Bracknell and Ascot; Ascot PCN, Braccan PCN, Bracknell & District PCN, and The Health Triangle PCN. We serve a total population of 143,000 patients

Mission Statement:

Empowering General Practice to provide high quality patient focused services to encourage a healthier population.

Job summary:

Working in our Primary Care Hub on behalf of a group of GP Practices, within a Multi-Disciplinary Team, you will support our team of Patient Advisors who provide and signpost same day care for the local patient population.

The main responsibilities of the post-holder would be:

Conduct patient triage and assessments to determine appropriate treatment plans

Provide primary medical care to patients of all ages, including diagnosing and treating acute and chronic illnesses

Order and interpret diagnostic tests, such as blood work and imaging studies

Undertake a variety of duties, including surgery consultations, telephone consultations and queries, visiting patients at home

Collecting data for audit purposes;

Compiling computer-generated acute and repeat prescriptions for authorisation by a Doctor

Collaborate with specialists and other healthcare professionals to coordinate patient care

Educate patients on preventive healthcare measures and promote healthy lifestyle choices

Maintain accurate and up-to-date medical records for all patients

Stay current with advancements in medical knowledge and techniques through continuing education

Carry out and interpret diagnostic tests under supervision of a GP.

Independently decide on and carry out treatment working under the remit of local PGDs Assess and evaluate, with patients, the effectiveness of the treatment and care provided.

Refer patients for investigations and/or the appropriate specialist where appropriate Ensure the provision of continuity of care including follow-up visits.

Take a holistic approach to patient care, bringing together their medical, social and psychological needs.

Empower patients to take responsibility for managing their own care and treatment, where it is safe and appropriate to do so.

Record the Consultation in the patient records in the EMIS Clinical System.

Contribute to and write Care Plans - For those patients at risk of hospital admission, for example , in a care home or with complex needs they have a care plan which is recorded in the patients clinical record.

Essential skills:

Strong clinical skills with the ability to diagnose and treat a wide range of medical conditions

Excellent communication skills, both verbal and written, to effectively interact with patients, their families, and other healthcare professionals

Ability to work well under pressure in a fast-paced environment, particularly in critical care situations

Attention to detail and strong organisational skills to manage patient records and documentation accurately

Empathy and compassion for patients, demonstrating a patient-centred approach to care

Ability to work independently as well as collaboratively within a healthcare team

Experienced in Primary Care, would consider paramedic/nurse practitioner

Registered with the appropriate Health and Care Professionals /Nursing Council

Background of working in a fast paced Primary Health Care or acute environments

Proven background of dealing with a diverse range of patients from all walks of life.

Proven background of building positive rapport with a diverse range of internal colleagues and clients

Proven ability to work autonomously whilst also having an awareness when identifying the need to access the wider clinical team or external agencies appropriately and safely

First class organisational and time management skills in a fast paced environment are essential.

Hold a Full UK Driving License and ideally have access to a vehicle insured for business insurance to travel between surgeries and other health care settings as appropriate

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Company as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Company may only be divulged to authorised persons in accordance with the Company policies and procedures relating to confidentiality and the protection of personal and sensitive data

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Company Health & Safety policy, the Company Health & Safety manual, and the Company Infection Control policy and published procedures. This will include:

Using personal security systems within the workplace according to Company guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Actively reporting of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training (minimum annually) Reporting potential risks identified

Demonstrate due regard for safeguarding and promoting the welfare of children.

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Company procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

The post holder will be eligible and encouraged to attend monthly training sessions organised by Frimley Training Hub

The post-holder will participate in any training programme implemented by the Company as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

The post-holder will strive to maintain quality within the Company, and will: Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members Communicate effectively with patients and carers

Recognize peoples needs for alternative methods of communication and respond accordingly

The post-holder will:

Apply Company policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate

Person Specification

Experience

Essential

• Background of working in a fast paced Primary Health Care or acute environments
• Proven background of dealing with a diverse range of patients from all walks of life.
• Proven background of building positive rapport with a diverse range of internal colleagues and clients

Knowledge and skills

Essential

• Strong clinical skills with the ability to diagnose and treat a wide range of medical conditions
• Excellent communication skills, both verbal and written, to effectively interact with patients, their families, and other healthcare professionals
• Ability to work well under pressure in a fast-paced environment, particularly in critical care situations
• Attention to detail and strong organisational skills to manage patient records and documentation accurately
• Empathy and compassion for patients, demonstrating a patient-centred approach to care
• Ability to work independently as well as collaboratively within a healthcare team
• Proven ability to work autonomously whilst also having an awareness when identifying the need to access the wider clinical team or external agencies appropriately and safely
• First class organisational and time management skills in a fast paced environment are essential.

Desirable

• Hold a Full UK Driving License and ideally have access to a vehicle insured for business insurance to travel between surgeries and other health care settings as appropriate

Qualifications

Essential

• You are a Qualified Clinician experienced in Primary Care - would consider Paramedic / Nurse Practitioner / Physician Associate
• You are registered with the appropriate Health and Care Professionals e.g NMC

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Berkshire Primary Care Ltd

Address

Spedan House

Oldbury

Bracknell

Berkshire

RG12 8TQ

Employer's website

http://berkshireprimarycare.co.uk/ (Opens in a new tab)