Job responsibilities
Dimensions and Limits of Authority
The post holder will have responsibility and accountability for the day to day operational management of hospice care and services and reports to the Planned Care Services Manager
The post holder will take line management and mentorship responsibilities as required by the service. Appropriate advice should be sought from the Manager or HR Advisor
Contribute to strategic service development in partnership with the clinical leadership team
To work autonomously ensuring personal accountability in accordance with the Nursing and Midwifery Council (NMC) code of conduct.
Qualification and Skills Level
Clinical experience within complex health care
Significant experience of working effectively in a leadership role within a care setting
Degree with evidence of relevant post graduate education
Proven ability to develop and deliver clinical policies and procedures
Excellent interpersonal & communication skills
Proven ability in line management and mentorship
Experience/ qualification in paediatric palliative and end of life care (EOLC)
Experience in the investigation and management of clinical incidents and complaints
Part 2: MAIN DUTIES AND RESPONSIBILITIES
Clinical Practice
To be a highly competent, knowledgeable practitioner, ensuring the provision of excellent, evidence based nursing care for the children, young people and their families
Provide specialist nursing and clinical knowledge and advice to support and facilitate high quality, individualised care to children and young people in collaboration with the multi-professional team
To lead the Pre-Admission Team (PAT Team) ensuring all relevant information is updated and available for planned respite stays
To provide knowledge and guidance in all aspects of Infection Prevention & Control (IPC) in the clinical environment, ensuring cleanliness and infection control standards are maintained
Collaboration with the Referral Team, Respite Administrator, Hospice Lead Nurses (HLNs) and Specialist Palliative Team to coordinate and plan both planned and unplanned care for each child and family
Education and Training
In partnership with the Hospice Lead Nurses and Practice Education Team foster an environment that is conducive to learning for both the care team and students
Contribute to identifying and planning the training and development needs of care staff/ students in the hospice in collaboration with the Practice Education Team
Support the Practice Education Team with the planning & implementation of training and education programmes
Leadership / Management
Work closely and collaboratively with the Leadership Team to act as positive role model for the hospice care team including volunteers
Provide clinical leadership and professional support to the care team to ensure the effective day to day management of the in-house hospice care provision
Working closely with the Planned Care Services Manager maximise the use of staff resources within the agreed budget, including the efficient use of bank staff, ensuring all time sheets are completed as required
Ensure safe levels of nursing care at all times, including the compilation of the off duty, notifying the Head of Hospice Care, Quality & Governance and Director of Care & Family Services f staffing concerns that compromise patient safety
Provide motivational leadership and support to direct reports and wider care team
Preceptorship and mentoring of newly appointed HLNs and other designated care team members
Lead, manage and develop the care team to work effectively and achieve objectives in line with the organisations strategic plan
Lead and support the in-house care team through the process of change and innovation
Champion Claire House values across the organisation by acting as a positive role model for staff and volunteers
Promote an open, supportive and responsive working environment, by maintaining regular contact with team members, listening and responding to concerns and provide or facilitate appropriate and fair support
Promote a coaching culture within Claire House and specifically for the care team
In collaboration with the leadership team coordinate and participate in the recruitment and selection of new care team staff, ensuring all new staff receive an appropriate induction package and allocation of a mentor
Implement systems to encourage reflective practice and clinical supervision opportunities
Participate in senior staff and other clinical meetings
Provide clinical leadership and professional support for all issues relating to Safeguarding and Safer Working Practice for both children and young adults, working to Safeguarding and MCA policies and procedures
Undertake effective investigation and managements of complaints and clinical incidents within the hospice, ensuring that lessons are learned are shared within the care team
Manage sickness absence and performance / disciplinary management in collaboration with HR
Ensure that all hospice care team staff adhere to Claire House policies and procedures
Coordinate and participate as required in the duty manager on-call rota
Ensure that accurate nursing / care records are maintained for all children, young people and families in accordance with professional standards / guidance on documentation
Responsibility for Clinical Governance and Quality
Support the Clinical Leadership Team in fulfilling the requirements of the Care Quality Commission (CQC), enabling children, young people and their relatives to receive safe, effective &high quality care
Contribute to clinical governance and quality across all clinical services, including clinical incidents and risk assessment and management
Ensure the delivery of safe and effective nursing care through the development and implementation of service standards, audit, research, service user feedback, feedback from incidents and risk management information
Participate in and /or coordinate the investigation of any complaints raised and ensure the implementation of any actions identified from these investigations
Develop appropriate policies and procedures as identified by the Director of Clinical Care and Family Services
Service Development
- Engage with the organisational strategic planning
- Build and promote cross care team working, developing working relationships which facilitate the effective delivery of care across all care services
- Actively look to develop volunteer opportunities across the care team to support care delivery
- Ensure that strategic and operational planning processes are cascaded across the care team.
- To be proactive in identifying ways of improving and developing clinical practice. Contributing positively to the development and audit of standards and, when appropriate, taking responsibility for identified project work / research
- Represent Claire House externally at regional and national level to further the organisations aims and champion the cause of childrens hospice and palliative care
- Represent Claire House at relevant hospice / palliative care networks and other similar groups
- Be an ambassador for Claire House
General Claire House Requirements
- Adhere to and comply with organisational policies, procedures and guidelines at all times
- Implement risk management strategies (including reporting, registering risk and learning), taking all reasonable steps to manage and promote a safe and healthy working environment which is free from discrimination
- Implement Health and Safety regulations through risk assessment. Maintain a constant awareness of health, welfare and safety issues affecting colleagues, service users, volunteers, visitors and themselves, reporting any accidents or faults in line with organisational policy. Participate fully in health and safety training
- Comply with the organisational policy on confidentiality and the Data Protection Act 1998 relating to information held manually or on computerised systems
- Respect the confidentiality and privacy of children, young adults, volunteers and staff at all times
- Participate in personal training, development and appraisal, and attend all relevant training courses as required
- Take part in organisational research
- Embrace the positive volunteer culture which Claire House strives to create.
The post holder must act at all times in a professional and responsible manner and have due regard to confidentiality and Health & Safety legislation.
This is an outline job description and should not be regarded as an inflexible specification. Responsibilities will be reviewed periodically in line with service priorities and duties may change or new duties be introduced after consultation with the post holder. As a term of your employment you may be required to undertake such other duties, such as link roles, and/or hours of work as may reasonably be required, commensurate with your general level of responsibility with the organisation, at your initial place of work or at any other of the Claire House establishments.
