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Claire House

Data & Insight Manager

The closing date is 02 November 2025

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Job summary

Claire House has an exciting opportunity for a collaborative and influential individual with excellent communication skills to lead the production, management, and protection of data within Claire House as part of an ambitious digital transformation strategy.

About Us:

Claire House is a place of positivity and laughter, where we help seriously and terminally ill children live life to the full. At Claire House we are passionate about providing outstanding care to children who arent expected to live to be adults, as well as support for their families, from across Merseyside, Cheshire, and North Wales. By providing specialist nursing and end of life care, as well as emotional support, Claire House helps families through some of the toughest times of their lives. It offers places for children to relax and enjoy themselves, whatever their age.

Main duties of the job

In this role, you will be :

Overseeing, training and leading a small D&I team, inspiring them to ensure good data management principles. Responsibility for setting team goals and priorities, ensuring projects and submissions are delivered on time and within scope.

Updating, managing and maintaining a visible record of team tasks and projects.

Collaborating with department heads to understand their reporting requirements and translating them into actionable insights, both hands-on and via the D&I team.

Working with leadership to establish key reporting measures and establishing a regular reporting cycle, delivering accurate, timely and relevant information to leadership, ELT and Board.

Championing the data cause within the organisation.

Keeping up to date with the latest technology, techniques and methods and proposing ways of using them effectively in the organisation.

Developing interactive visualisations and reports to help senior management track key performance indicators (KPIs) to help make strategic decisions.

Ensuring the accuracy, consistency, quality and integrity of the organisation's data and enforcing data quality standards and procedures.

Establishing data hygiene, quality principles and record retention processes across all organisational data sets.

About us

We are actively seeking candidates from a diverse range of backgrounds. At Claire House, we welcome applicants from all backgrounds and value everyone as an individual. We are committed to organisational practices, which promote diversity and inclusion for all employees and volunteers regardless of age, disability, gender reassignment, sex, marriage, and civil partnership status, pregnancy and maternity status, race, religion or belief. Connecting these differences creates a productive environment in which everyone feels valued.

Claire House wants to meet the aims and commitments set out in its equality policy and will appreciate your help and co-operation in completing the Equality and Diversity form here.

This organisations recruitment and selection procedures reflect our commitment to equal opportunities and safeguarding and promoting the welfare of children and young people. All staff and volunteers are expected to share this commitment.

What we offer you:

In addition to a competitive salary:

Generous annual leave 35 days including bank holidays

Company pension scheme

Life cover 2 x salary

Free on-site car parking

Free eye sight test

Cycle to Work Scheme

This role is subject to a Disclosure and Barring Service (DBS) check.

Registered Charity No. 1004058

Details

Date posted

09 October 2025

Pay scheme

Other

Salary

£41,500 to £45,800 a year

Contract

Permanent

Working pattern

Full-time

Reference number

B0316-25-0020

Job locations

Clatterbridge Road

Bebington

Wirral

Merseyside

CH63 4JD


Job description

Job responsibilities

Collaborating with the Application Development Team to help build a robust, cross-system data structure to align with systems development, ensuring seamless integration of data pipelines and storage solutions, and particularly providing support for the Digital Transformation program.

Developing and maintaining data infrastructure and system data architecture to support efficient data processing, storage, and retrieval.

Reviewing internal data processes and recommending improvements where appropriate.

Working with the organisation to ensure monthly/quarterly/annual KPIs and dashboards are relevant and meaningful, implementing any necessary changes.

Automating controls to ensure data capture adheres to data principles, including working with 3rd party suppliers to implement them.

Reviewing reports produced by the D&I team to be issued to external sources, or Trustees.

Working with the PMO team on any projects which uses or captures data.

Interpreting data, analysing results using statistical techniques and providing ad-hoc reports to the organisation.

Helping to develop systems to manage data and reduce the potential duplication of the data captured to increase the accuracy and produce better reporting as a result.

Delivering training and monitoring to ensure data integrity across all data capture systems.

Supporting the D&I team to produce benchmarking with other childrens hospices by building external relationships and using external sources of information.

Occasionally assisting the Information Governance lead/Head of ICT for the organisation.

Playing a part in managing the organisations data and information governance strategies, including reviewing and getting approval on the suite of IG policies.

Helping develop and implement data governance policies to ensure that data is used ethically and in compliance with regulations.

Covering for responding to data breaches and subject access requests with other CH departments.

Working cross-organisationally to ensure continued compliance with GDPR and data protection laws.

Helping provide guidance on data security and privacy measures to protect sensitive information stored within systems.

Main purpose of job

To lead the production, management, protection and integrity levels of data provision within Claire House in order to produce meaningful insight and sound strategic decisions. Ensuring timely submission of critical data analysis to the rest of the organisation and external agencies.

Position of the role in Claire House

The post holder reports to the Head of ICT and will act as a consultant, supporting expert, and agent of change and provide high quality stakeholder engagement. They will also manage the day to day function of the Data & Insight team and be a hands-on presence where appropriate.

Main duties and responsibilities

Overseeing, training and leading a small D&I team, inspiring them to ensure good data management principles. Responsibility for setting team goals and priorities, ensuring projects and submissions are delivered on time and within scope.

Updating, managing and maintaining a visible record of team tasks, projects.

Collaborating with department heads to understand their reporting requirements and translating them into actionable insights, both hands-on and via the D&I team.

Working with leadership to establish key reporting measures and establishing a regular reporting cycle, delivering accurate, timely and relevant information to leadership, ELT and Board.

Championing the data cause within the organisation.

Keeping up to date with the latest technology, techniques and methods and proposing ways of using them effectively in the organisation.

Developing interactive visualisations and reports to help senior management track key performance indicators (KPIs) to help make strategic decisions.

Ensuring the accuracy, consistency, quality and integrity of the organisation's data and enforcing data quality standards and procedures.

Establishing data hygiene, quality principles and record retention processes across all organisational data sets.

Collaborating with the Application Development Team to help build a robust, cross-system data structure to align with systems development, ensuring seamless integration of data pipelines and storage solutions, and particularly providing support for the Digital Transformation program.

Developing and maintaining data infrastructure and system data architecture to support efficient data processing, storage, and retrieval.

Reviewing internal data processes and recommending improvements where appropriate.

Working with the organisation to ensure monthly/quarterly/annual KPIs and dashboards are relevant and meaningful, implementing any necessary changes.

Automating controls to ensure data capture adheres to data principles, including working with 3rd party suppliers to implement them.

Reviewing reports produced by the D&I team to be issued to external sources, or Trustees.

Working with the PMO team on any projects which uses or captures data.

Interpreting data, analysing results using statistical techniques and providing ad-hoc reports to the organisation.

Helping to develop systems to manage data and reduce the potential duplication of the data captured to increase the accuracy and produce better reporting as a result.

Delivering training and monitoring to ensure data integrity across all data capture systems.

Supporting the D&I team to produce benchmarking with other childrens hospices by building external relationships and using external sources of information.

Information Governance duties and responsibilities

Occasionally assisting the Information Governance lead/Head of ICT for the organisation.

Playing a part in managing the organisations data and information governance strategies, including reviewing and getting approval on the suite of IG policies.

Helping develop and implement data governance policies to ensure that data is used ethically and in compliance with regulations.

Covering for responding to data breaches and subject access requests with other CH departments.

Working cross-organisationally to ensure continued compliance with GDPR and data protection laws.

Helping provide guidance on data security and privacy measures to protect sensitive information stored within systems.

Job description

Job responsibilities

Collaborating with the Application Development Team to help build a robust, cross-system data structure to align with systems development, ensuring seamless integration of data pipelines and storage solutions, and particularly providing support for the Digital Transformation program.

Developing and maintaining data infrastructure and system data architecture to support efficient data processing, storage, and retrieval.

Reviewing internal data processes and recommending improvements where appropriate.

Working with the organisation to ensure monthly/quarterly/annual KPIs and dashboards are relevant and meaningful, implementing any necessary changes.

Automating controls to ensure data capture adheres to data principles, including working with 3rd party suppliers to implement them.

Reviewing reports produced by the D&I team to be issued to external sources, or Trustees.

Working with the PMO team on any projects which uses or captures data.

Interpreting data, analysing results using statistical techniques and providing ad-hoc reports to the organisation.

Helping to develop systems to manage data and reduce the potential duplication of the data captured to increase the accuracy and produce better reporting as a result.

Delivering training and monitoring to ensure data integrity across all data capture systems.

Supporting the D&I team to produce benchmarking with other childrens hospices by building external relationships and using external sources of information.

Occasionally assisting the Information Governance lead/Head of ICT for the organisation.

Playing a part in managing the organisations data and information governance strategies, including reviewing and getting approval on the suite of IG policies.

Helping develop and implement data governance policies to ensure that data is used ethically and in compliance with regulations.

Covering for responding to data breaches and subject access requests with other CH departments.

Working cross-organisationally to ensure continued compliance with GDPR and data protection laws.

Helping provide guidance on data security and privacy measures to protect sensitive information stored within systems.

Main purpose of job

To lead the production, management, protection and integrity levels of data provision within Claire House in order to produce meaningful insight and sound strategic decisions. Ensuring timely submission of critical data analysis to the rest of the organisation and external agencies.

Position of the role in Claire House

The post holder reports to the Head of ICT and will act as a consultant, supporting expert, and agent of change and provide high quality stakeholder engagement. They will also manage the day to day function of the Data & Insight team and be a hands-on presence where appropriate.

Main duties and responsibilities

Overseeing, training and leading a small D&I team, inspiring them to ensure good data management principles. Responsibility for setting team goals and priorities, ensuring projects and submissions are delivered on time and within scope.

Updating, managing and maintaining a visible record of team tasks, projects.

Collaborating with department heads to understand their reporting requirements and translating them into actionable insights, both hands-on and via the D&I team.

Working with leadership to establish key reporting measures and establishing a regular reporting cycle, delivering accurate, timely and relevant information to leadership, ELT and Board.

Championing the data cause within the organisation.

Keeping up to date with the latest technology, techniques and methods and proposing ways of using them effectively in the organisation.

Developing interactive visualisations and reports to help senior management track key performance indicators (KPIs) to help make strategic decisions.

Ensuring the accuracy, consistency, quality and integrity of the organisation's data and enforcing data quality standards and procedures.

Establishing data hygiene, quality principles and record retention processes across all organisational data sets.

Collaborating with the Application Development Team to help build a robust, cross-system data structure to align with systems development, ensuring seamless integration of data pipelines and storage solutions, and particularly providing support for the Digital Transformation program.

Developing and maintaining data infrastructure and system data architecture to support efficient data processing, storage, and retrieval.

Reviewing internal data processes and recommending improvements where appropriate.

Working with the organisation to ensure monthly/quarterly/annual KPIs and dashboards are relevant and meaningful, implementing any necessary changes.

Automating controls to ensure data capture adheres to data principles, including working with 3rd party suppliers to implement them.

Reviewing reports produced by the D&I team to be issued to external sources, or Trustees.

Working with the PMO team on any projects which uses or captures data.

Interpreting data, analysing results using statistical techniques and providing ad-hoc reports to the organisation.

Helping to develop systems to manage data and reduce the potential duplication of the data captured to increase the accuracy and produce better reporting as a result.

Delivering training and monitoring to ensure data integrity across all data capture systems.

Supporting the D&I team to produce benchmarking with other childrens hospices by building external relationships and using external sources of information.

Information Governance duties and responsibilities

Occasionally assisting the Information Governance lead/Head of ICT for the organisation.

Playing a part in managing the organisations data and information governance strategies, including reviewing and getting approval on the suite of IG policies.

Helping develop and implement data governance policies to ensure that data is used ethically and in compliance with regulations.

Covering for responding to data breaches and subject access requests with other CH departments.

Working cross-organisationally to ensure continued compliance with GDPR and data protection laws.

Helping provide guidance on data security and privacy measures to protect sensitive information stored within systems.

Person Specification

Skills

Essential

  • Skilled at influencing and developing strong, trusting, and respectful relationships with internal and external stakeholders at all levels.
  • Excellent communication skills with the ability to keep stakeholders up to date with progress reports and encourage feedback.

Desirable

  • Technical expertise regarding data models, database design development and data mining.

Qualifications

Essential

  • Educated to A Level Standard or above
  • 5 GCSEs or equivalent Inc., Maths & English

Desirable

  • Undertaking or possessing a recognised qualification in BI based tools, coding or report writing.

Experience

Essential

  • Strong knowledge and experience with reporting packages & BI tools in particular Power BI. Also (Business objects, Tableau), databases (SQL etc.), programming (XML, Javascript).
  • Knowledge of statistics and experience in using statistical packages for analysing datasets (Excel, SPSS, SAS etc.).
  • Strong analytical skills and the ability to develop solutions through logical reasoning, collect, organise, analyse and disseminate information with high attention to detail.
  • Experience of setting up or developing information and data governance processes, principles and guidelines within an organisation.

Desirable

  • Producing documents such as requirements specifications, process maps, workflow analysis, solution designs and communication plans.
  • Creating and maintaining documentation, as well as supporting controls and quality assurance for key stakeholders and suppliers.

Personal Attributes/Abilities

Essential

  • Ability to understand and respect confidentiality rules.
  • Excellent planning and organisational skills, with the ability to manage and prioritise a varied workload individually and for the D&I team.

Desirable

  • Ability to manage and improve team performance.
  • Ability to explain and simplify complex data to all levels of staff
Person Specification

Skills

Essential

  • Skilled at influencing and developing strong, trusting, and respectful relationships with internal and external stakeholders at all levels.
  • Excellent communication skills with the ability to keep stakeholders up to date with progress reports and encourage feedback.

Desirable

  • Technical expertise regarding data models, database design development and data mining.

Qualifications

Essential

  • Educated to A Level Standard or above
  • 5 GCSEs or equivalent Inc., Maths & English

Desirable

  • Undertaking or possessing a recognised qualification in BI based tools, coding or report writing.

Experience

Essential

  • Strong knowledge and experience with reporting packages & BI tools in particular Power BI. Also (Business objects, Tableau), databases (SQL etc.), programming (XML, Javascript).
  • Knowledge of statistics and experience in using statistical packages for analysing datasets (Excel, SPSS, SAS etc.).
  • Strong analytical skills and the ability to develop solutions through logical reasoning, collect, organise, analyse and disseminate information with high attention to detail.
  • Experience of setting up or developing information and data governance processes, principles and guidelines within an organisation.

Desirable

  • Producing documents such as requirements specifications, process maps, workflow analysis, solution designs and communication plans.
  • Creating and maintaining documentation, as well as supporting controls and quality assurance for key stakeholders and suppliers.

Personal Attributes/Abilities

Essential

  • Ability to understand and respect confidentiality rules.
  • Excellent planning and organisational skills, with the ability to manage and prioritise a varied workload individually and for the D&I team.

Desirable

  • Ability to manage and improve team performance.
  • Ability to explain and simplify complex data to all levels of staff

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Claire House

Address

Clatterbridge Road

Bebington

Wirral

Merseyside

CH63 4JD


Employer's website

https://www.clairehouse.org.uk (Opens in a new tab)

Employer details

Employer name

Claire House

Address

Clatterbridge Road

Bebington

Wirral

Merseyside

CH63 4JD


Employer's website

https://www.clairehouse.org.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Head of IT

Jonathan Richards

jonathan.richards@clairehouse.org.uk

Details

Date posted

09 October 2025

Pay scheme

Other

Salary

£41,500 to £45,800 a year

Contract

Permanent

Working pattern

Full-time

Reference number

B0316-25-0020

Job locations

Clatterbridge Road

Bebington

Wirral

Merseyside

CH63 4JD


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