Health Care Support Worker (Band 3)

Job description

Job responsibilities

Part 2 MAIN DUTIES AND RESPONSIBILITIES

1. Responsibility for Staff To act as a positive role model. Demonstrating CH Values and Behaviours To participate in the orientation of new staff, students and volunteers

2. Responsibility for Patient Care Working in partnership with parents/carers to implement the agreed planned care needs for children and young people in line with Claire House best practice guidelines

To implement and evaluate the child/ young persons individual care plan within their scope of clinical competence, recognising when to refer to the childs allocated nurse

To maintain confidentiality, upholding an individuals right to privacy, dignity and respect

To recognise and implement diverse ways of communication, understanding the need for sensitivity in addressing cultural wishes when caring for people to ensure that their needs, priorities and preferences are always valued and taken into account

To maintain accurate, contemporaneous records that reflect the highest possible data quality standards, ensuring service user and their familys confidentiality in line with General Data Protection Regulation (GDPR) and Claire House policies, procedures and guidelines. Paying the highest regard for the principles of confidentiality and the importance of consent/best interests. All information must be handled legally, securely, efficiently and effectively

To share responsibility within the Hospice in order to maintain a safe but homely environment taking into account health and safety, including infection control and risk assessments

To work alongside, and participate in the induction of new care team members

To be competent for the safe administration of medicines on a shift basis ensuring medicine management policies and procedures are adhered to

To adapt the delivery of care according to the physical, emotional and environmental demands

To be aware and working to Safeguarding and Prevention of At Risk Adults policies and procedures

To comply with moving and handling policies and procedures

To provide early bereavement care and support, working in partnership with the butterfly coordinators and/or Family Support Team HCSW JD MARCH 2021

3 To take responsibility for maintaining the cleanliness of the child/young persons bedroom whilst occupied. For cleaning and removal of clinical/hospice equipment once that room is vacated

To assist in the smooth running of the laundry and kitchen services in the absence of designated staff

To assist in hydrotherapy sessions (once trained) including being pool side in case of emergency

To be able to undertake the mental, physical and emotional demands of the role, whilst at the same time taking care to safeguard their own health and safety as well as fellow care team members, children, young people and their family

3. Responsibility for Clinical Governance and Quality

To participate in quality measures for the delivery of care to maintain high standards through best practice

To identify ways of continued quality improvement, using reflective practice

To occasionally participate in audit /surveys to enhance the delivery of care

To liaise with the senior registered professional in significant event analysis

To actively complete clinical incident documentation in accordance with no blame and whistle-blowing policy

To adhere and comply with all Hospice policies and procedures

4. Responsibility for Clinical Leadership and Practice Development

To ensure annual mandatory training is up to date

To take responsibility for maintaining his/her own professional development. Meeting with senior registered professional for regular appraisals, identifying and agreeing personal targets

To maintain clinical core/ extended competencies on an annual basis

To be competent in Claire Houses core clinical competencies and work towards extending such clinical skills

To ensure the economical and appropriate use of all resources within the Hospice

To be responsible for the safe use, storage and maintenance of equipment/technical apparatus

To maintain appropriate client records ensuring they are stored securely and confidentially in line with GDPR HCSW JD MARCH 2021

4 To attend and participate in Hospice meetings

To report and record all accidents and incidents in line with Hospice procedure safe guarding the welfare and safety of all staff during working hours with regard to the Health and Safety at Work Act To be fully involved in the process of preventing and controlling infections

To maintain confidentiality in all aspects of the role, especially information regarding children/young people and their families

To participate in special interest groups throughout the Hospice to meet the holistic needs of children/young people and their family

5. General Claire House Requirements

Adhere to and comply with organisational policies, procedures and guidelines at all times Implement risk management strategies (including reporting, registering risk and learning), taking all reasonable steps to manage and promote a safe and healthy working environment which is free from discrimination

Implement Health and Safety regulations through risk assessment.

Maintain a constant awareness of health, welfare and safety issues affecting colleagues, service users, volunteers, visitors and themselves, reporting any accidents or faults in line with organisational policy.

Participate fully in health and safety training

Comply with the organisational policy on confidentiality and GDPR relating to information held manually or on computerised systems

Respect the confidentiality and privacy of children, young adults, volunteers and staff at all times

Participate in personal training, development and appraisal, and attend all relevant training courses as required

Take part in organisational research

Embrace the positive volunteer culture which Claire House strives to create.

The post holder must act at all times in a professional and responsible manner and have due regard to confidentiality and Health & Safety legislation.

This is an outline job description and should not be regarded as an inflexible specification. Responsibilities will be reviewed periodically in line with service priorities and duties may change or new duties be introduced after consultation with the post holder. As a term of your employment you may be required to undertake such other duties, such as link roles, and/or hours of work as may reasonably be required, commensurate with your general level of responsibility with the organisation, at your initial place of work or at any other of the Claire House establishments.

DBS level Enhanced with child and adult barred list

Person Specification

Special Circumstances/Additional Requirements

Essential

• Basic IT skills

Desirable

• Car Driver

Qualifications

Essential

• NVQ Level 2/3 or equivalent in health and
• social care

Desirable

• NVQ Level 3 or equivalent in health and
• social care
• Complementary therapies skills
• Clinical supervisory skills
• Basic counselling skills

Skills & Abilities

Essential

• Effective core communication skills
• Good organisational skills and ability to
• prioritise work load
• Ability to implement and evaluate planned
• care
• Ability to record information in a concise,
• legible and accurate manner
• Good interpersonal and Team working skills
• Ability to provide personal and clinical care

Desirable

• Relates well with families and other
• healthcare professionals
• Communicates with peers and
• supervisors alike
• Competent in core clinical skills
• Skills in holistic needs/therapies

Experience

Essential

• Knowledge and experience of working with
• children/young people with health care
• needs
• Experience of working in a small team
• Experience of working in partnership with
• families

Desirable

• Experience of working with children/
• young people with complex health care
• needs
• Experience of palliative/ end of life care
• Experience in enteral feeding,
• tracheostomy care, ventilator care etc
• Experience/knowledge of working in a
• hospice
• Knowledge/experience of working for a
• charity

Personal Qualities

Essential

• Positive attitude
• Enthusiastic
• Flexible able to cover a range of shifts in a
• 24 hour period
• Professional manner
• Approachable
• Honest and trustworthy
• Understanding of professional boundaries

Desirable

• Supportive of colleagues, children and
• families

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Claire House

Address

Clatterbridge Road

Bebington

Wirral

Merseyside

CH63 4JD

Employer's website

https://www.clairehouse.org.uk (Opens in a new tab)