Job summary
You will need to be a compassionate, caring and organised individual who can demonstrate a versatile approach to your work. You will need to demonstrate excellent communication skills with the ability to work in collaboration with families and a variety of different Professionals.
The Family Support Worker will work closely with statutory colleagues in Health, Education and Social Care to ensure the holistic palliative care needs of the family are met.
Main duties of the job
We are looking for a Family Support Worker who
Excels in working as part of a Multi-Professional Team in order to meet the needs of the individual child and family and to contribute positively to the maintenance of a person-centred service at all times ensuring that family’s voices can be heard throughout intervention.
Has the ability to confidently communicate in Welsh
Able to work autonomously liaising with parents and supporting families.
Is an effective coordinator in order to plan interventions, which individually meet the needs of the child and family, and to evaluate their effectiveness.
Is innovative and open to new approaches and ways of working in order to develop pre and post bereavement services in line with the individual needs and views of the child and family.
Is confident in acting as an advocate for the child and family in a range of situations and meetings.
About us
About us
By joining Team Hope House & Ty Gobaith, you will be helping your communities and in return for this, we make a real commitment to your career, health and wellbeing. We will support you by offering:
Generous annual leave entitlement, starting at 34 days per annum with service increments
NHS pension scheme or organisational pension scheme
Blue Light Card and Staff rewards programme
Cycle to Work Scheme
Wellbeing services which includes staff counselling
Funded Medicash - Health Care Cash Plan
Flexible working arrangements
Great development opportunities
Job description
Job responsibilities
(For a Welsh version of the advert, our Careers website has a toggle function to translate the advert to Welsh)
Are you looking for your next opportunity as a Family Support Worker? Then look no further, come and join us at Hope House Children’s Hospices by playing a vital role in delivering ‘Our Mission’ helping every child with a life-threatening condition live their best life.
Hope House Children’s Hospices have an opportunity for a Family Support Worker to join our team based in North Wales. You will join us on a full-time, 37.5 hours per week, permanent basis. A typical week is Monday to Friday, with expectation to working flexibly on weekends to meet the needs of the service. In return, our Family Support Worker will receive a competitive salary of £28,118 to £29,929 per annum, depending on experience.
About the Family Support Worker role:
We are recruiting for a Family Support Worker role, across North Wales, based at our hospice, T Gobaith, in Conwy. Our Family Support Worker will co-ordinate a small team of Keyworkers in the delivery of a comprehensive pre and post bereavement service for each identified child and their family, this would include anticipatory grief support, end of life planning and advocacy. You will work alongside the wider teams at Hope House and T Gobaith, and you will also work with external care providers.
You will need to be a compassionate, caring and organised individual who can demonstrate a versatile approach to your work. You will need to demonstrate excellent communication skills with the ability to work in collaboration with families and a variety of different Professionals.
The Family Support Worker will work closely with statutory colleagues in Health, Education and Social Care to ensure the holistic palliative care needs of the family are met.
We are looking for a Family Support Worker who:
- Excels in working as part of a Multi-Professional Team in order to meet the needs of the individual child and family and to contribute positively to the maintenance of a person-centred service at all times ensuring that family’s voices can be heard throughout intervention.
- Has the ability to confidently communicate in Welsh
- Able to work autonomously liaising with parents and supporting families.
- Is an effective coordinator in order to plan interventions, which individually meet the needs of the child and family, and to evaluate their effectiveness.
- Is innovative and open to new approaches and ways of working in order to develop pre and post bereavement services in line with the individual needs and views of the child and family.
- Is confident in acting as an advocate for the child and family in a range of situations and meetings.
About us:
By joining Team Hope House & T Gobaith, you will be helping your communities and in return for this, we make a real commitment to your career, health and wellbeing. We will support you by offering:
- Generous annual leave entitlement, starting at 34 days per annum with service increments
- NHS pension scheme or organisational pension scheme
- Blue Light Card and Staff rewards programme
- Cycle to Work Scheme
- Wellbeing services which includes staff counselling
- Funded Medicash - Health Care Cash Plan
- Flexible working arrangements
- Great development opportunities
Closing date: 8th April 2026
Interview date: 16th April 2026
If you think you have what it takes to be our Family Support Worker and help us deliver our mission then please click ‘apply’ now! We are welcoming informal discussions with our Community Support Manager, Sian Brookes, contact us on 01691 671999. We’d love to hear from you!
The successful applicant will be required to obtain an enhanced disclosure from the Disclosure and Barring Service (paid for by Hope House).
Hope House and Ty Gobaith Children’s Hospices are committed to equality of opportunity and meeting the needs of children, young people and families. The care we provide and the environment we create to deliver care reflects our ongoing commitment to respecting the diversity of the communities we serve, and the individual physical, spiritual and emotional needs of each person and their loved ones.
Job description
Job responsibilities
(For a Welsh version of the advert, our Careers website has a toggle function to translate the advert to Welsh)
Are you looking for your next opportunity as a Family Support Worker? Then look no further, come and join us at Hope House Children’s Hospices by playing a vital role in delivering ‘Our Mission’ helping every child with a life-threatening condition live their best life.
Hope House Children’s Hospices have an opportunity for a Family Support Worker to join our team based in North Wales. You will join us on a full-time, 37.5 hours per week, permanent basis. A typical week is Monday to Friday, with expectation to working flexibly on weekends to meet the needs of the service. In return, our Family Support Worker will receive a competitive salary of £28,118 to £29,929 per annum, depending on experience.
About the Family Support Worker role:
We are recruiting for a Family Support Worker role, across North Wales, based at our hospice, T Gobaith, in Conwy. Our Family Support Worker will co-ordinate a small team of Keyworkers in the delivery of a comprehensive pre and post bereavement service for each identified child and their family, this would include anticipatory grief support, end of life planning and advocacy. You will work alongside the wider teams at Hope House and T Gobaith, and you will also work with external care providers.
You will need to be a compassionate, caring and organised individual who can demonstrate a versatile approach to your work. You will need to demonstrate excellent communication skills with the ability to work in collaboration with families and a variety of different Professionals.
The Family Support Worker will work closely with statutory colleagues in Health, Education and Social Care to ensure the holistic palliative care needs of the family are met.
We are looking for a Family Support Worker who:
- Excels in working as part of a Multi-Professional Team in order to meet the needs of the individual child and family and to contribute positively to the maintenance of a person-centred service at all times ensuring that family’s voices can be heard throughout intervention.
- Has the ability to confidently communicate in Welsh
- Able to work autonomously liaising with parents and supporting families.
- Is an effective coordinator in order to plan interventions, which individually meet the needs of the child and family, and to evaluate their effectiveness.
- Is innovative and open to new approaches and ways of working in order to develop pre and post bereavement services in line with the individual needs and views of the child and family.
- Is confident in acting as an advocate for the child and family in a range of situations and meetings.
About us:
By joining Team Hope House & T Gobaith, you will be helping your communities and in return for this, we make a real commitment to your career, health and wellbeing. We will support you by offering:
- Generous annual leave entitlement, starting at 34 days per annum with service increments
- NHS pension scheme or organisational pension scheme
- Blue Light Card and Staff rewards programme
- Cycle to Work Scheme
- Wellbeing services which includes staff counselling
- Funded Medicash - Health Care Cash Plan
- Flexible working arrangements
- Great development opportunities
Closing date: 8th April 2026
Interview date: 16th April 2026
If you think you have what it takes to be our Family Support Worker and help us deliver our mission then please click ‘apply’ now! We are welcoming informal discussions with our Community Support Manager, Sian Brookes, contact us on 01691 671999. We’d love to hear from you!
The successful applicant will be required to obtain an enhanced disclosure from the Disclosure and Barring Service (paid for by Hope House).
Hope House and Ty Gobaith Children’s Hospices are committed to equality of opportunity and meeting the needs of children, young people and families. The care we provide and the environment we create to deliver care reflects our ongoing commitment to respecting the diversity of the communities we serve, and the individual physical, spiritual and emotional needs of each person and their loved ones.
Person Specification
Essential Qualification
Essential
- GCSE Maths and English A-C
- A Levels or NVQ level 3
Desirable
Essential Skills
Essential
- Personable and compassionate with an ability to engage others
- Welsh Speaker
- Able to work under pressure and within a high emotive service where individuals can present with acute distress
- Effective and confident communicator, demonstrating active listening skills, empathy and respect
- Good organisational skills, demonstrating effective time management, whilst using available resources efficiently and productively
- Ability to manage your own time and co-ordinate the workload of others
- Work independently in a lone working position
- The ability to communicate in the Welsh language (for the post based in Conwy) would also be an advantage
- Confident in representing families/Hospice to health care professionals
- within meetings / MDTs
- Willing and able to travel to meet the needs of the service
- Good time management and ability to organise own workload
- Ability to prioritise care
- Ability to work independently alongside working as part of a team
- Recognising limitations and seeking support/advice as required
Desirable
Essential Knowledge
Essential
- Experience of working in a community setting and/or a multi-disciplinary setting with children and families with complex needs
- Experience of working with vulnerable families and managing crisis situations
- An understanding of the needs of children with life limiting conditions and
- childrens palliative care
- An understanding of consent, GDPR and confidentiality management, Caldicott Principles and Duty of Candour
- A working knowledge of the principles and implementation of Safeguarding processes and procedures
Desirable
Person Specification
Essential Qualification
Essential
- GCSE Maths and English A-C
- A Levels or NVQ level 3
Desirable
Essential Skills
Essential
- Personable and compassionate with an ability to engage others
- Welsh Speaker
- Able to work under pressure and within a high emotive service where individuals can present with acute distress
- Effective and confident communicator, demonstrating active listening skills, empathy and respect
- Good organisational skills, demonstrating effective time management, whilst using available resources efficiently and productively
- Ability to manage your own time and co-ordinate the workload of others
- Work independently in a lone working position
- The ability to communicate in the Welsh language (for the post based in Conwy) would also be an advantage
- Confident in representing families/Hospice to health care professionals
- within meetings / MDTs
- Willing and able to travel to meet the needs of the service
- Good time management and ability to organise own workload
- Ability to prioritise care
- Ability to work independently alongside working as part of a team
- Recognising limitations and seeking support/advice as required
Desirable
Essential Knowledge
Essential
- Experience of working in a community setting and/or a multi-disciplinary setting with children and families with complex needs
- Experience of working with vulnerable families and managing crisis situations
- An understanding of the needs of children with life limiting conditions and
- childrens palliative care
- An understanding of consent, GDPR and confidentiality management, Caldicott Principles and Duty of Candour
- A working knowledge of the principles and implementation of Safeguarding processes and procedures
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
