Hospitality Manager

Job description

Job responsibilities

Are you looking for your next opportunity as a Hospitality Manager?  Then look no further, come and join us at Hope House Children’s Hospices and play a vital role in achieving ‘Our Mission’ Helping every child with a life-threatening condition live their best life.

Hope House Children’s Hospices have an opportunity for a Hospitality Manager to join our team based in Oswestry.  You will join us on a permanent full-time, permanent basis.  In return, our Hospitality Manager will receive a competitive salary of £36,167 to £40,937 per annum (dependant on experience).

 About the Hospitality Manager role:

Your role as Hospitality Manager will be to manage and ensure the efficient running of the hospice’s hospitality services, promoting a welcoming and homely environment for families and children. Ensuring the proficient delivery of leadership for the catering and housekeeping teams at both sites.

In conjunction with the team leaders, you will be responsible for keeping our catering and housekeeping departments running smoothly for the benefit of our clients and staff.

We are looking for a Hospitality Manager with:

Organisation and customer service skills, who is approachable and flexible, this will be at least as important to your success as your technical knowledge and skills.

You will be a reliable individual with high professional standards and capable of quickly integrating into the hospitality and care team. You will be flexible in your approach to working hours. A people person who can manage the requirements of a small team of cooks and housekeepers.

About us:

By joining team Hope House & Ty Gobaith, you will be helping your communities and in return for this, we make a real commitment to your career, health and wellbeing. We will support you by offering:

• Generous annual leave entitlement, starting at 34 days per annum (FTE) with service increments
• Organisational pension scheme
• Blue Light Card and staff rewards programme
• Cycle to Work Scheme
• Wellbeing services which includes staff counselling
• Funded Medicash - Health Care Cash Plan
• Flexible working arrangements
• Great development opportunities

Closing date:   6th July 2025

Interview date:  15th July 2025

If you think you have what it takes to be our Hospitality Manager, then please click ‘apply’ now! We are welcoming informal discussions with our Head of Family Services & Therapies, Laura Prescott, contact us on 01691 671999 or 07799 215382. We’d love to hear from you!

The successful applicant will be required to obtain an enhanced disclosure from the Disclosure and Barring Service (paid for by Hope House).

Hope House and Ty Gobaith Children’s Hospices are committed to equality of opportunity and meeting the needs of children, young people and families. The care we provide and the environment we create to deliver care reflects our ongoing commitment to respecting the diversity of the communities we serve, and the individual physical, spiritual and emotional needs of each person and their loved ones.

Person Specification

Essential Qualifications

Essential

• General Education: Numeracy and literacy
• Food hygiene level 2 certificate or equivalent
• Hospitality qualification NVQ , BTEC, Diploma or Degree
• Valid driving licence

Desirable

• n/a

Essential Skills

Essential

• Possess or be willing to work toward Level 3 food hygiene.
• Have excellent communication skills (both written and oral) and be I.T. competent.
• Capable of co-ordinating events and work with all customers. demonstrating an understanding of their needs.
• Ability to manage performance and delegate responsibility within the team.
• Ability to manage budgets and understand monthly reporting.
• Capable of submitting monthly returns to relevant departments.
• Helping to ensure the workplace is a safe environment for all.
• Good interpersonal skills capable of working effectively and collaboratively with colleagues, Hospice families, visitors to achieve required outcomes.
• Able to efficiently manage your workload, workforce and prioritise as appropriate

Desirable

• n/a

Essential Knowledge

Essential

• Knowledge of work specifications and budgeting.
• Basic IT literacy: Outlook , Word and Excel
• Proven background in a hospitality environment

Desirable

• n/a

Essential Competencies

Essential

• Following Instructions & Procedures
• Adapting & Responding to Change
• Delivering Results & Meeting Customer Expectations
• Leading & Supervising
• Working with People

Desirable

• n/a

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hope House Children’s Hospices

Address

Oswestry

Morda

Oswestry

Shropshire

SY10 9BX

Employer's website

https://www.hopehouse.org.uk/ (Opens in a new tab)