Job summary
About the Head of Operations and Projects role:
As well as providing leadership for the Facilities, IT and Projects teams and their experienced team managers, the Head of Operations and Projects will join the charitys Senior Management Team and take the lead on strategic priorities including a multi-year programme of estates development, integrating environmental sustainability principles into operations and projects, the evaluation of emerging technologies, and business continuity and resilience.
You will be flexible in your approach to working hours and times and be comfortable to regularly travel between Hope House in Shropshire and Ty Gobaith in Conwy to deliver your role.
Main duties of the job
We are looking for a Head of Operations and Projects who has:
- A proven track record of leading teams in both operational and project roles.
- Professional/degree level qualification (or equivalent experience).
- Experience of leading change projects in support of strategic objectives.
- Exceptional communication and collaborative working skills.
- An understanding of digital workplace tools, IT infrastructure and facilities operations.
We are interested to hear from applicants from a broad range of professional backgrounds. If you are leader with both operational and project experience and are aligned with our charitys purpose and values, then whichever industry you currently work in you may have the transferable skills to make a success of this role.
About us
Working at Hope House Children’s Hospices is more than just a job, you will be joining an incredible team who are motivated to deliver our Purpose which is to give every local child with a life-threatening condition, and their family, access to professional care and improve their quality of life from the point of diagnosis.
Whether your role involves helping us to reach more children, providing outstanding care, raising vital funds, or ensuring the charity is well run and managed, we work together to help every child to live their best life.
Our team live by our values by working together with trust and support; being fair and honest in the decisions we make and how we work and interact with others; and embracing new learning and sharing best practices.
Belonging and feeling part of the team is really important to us. Whatever your background, you’ll be treated with fairness and respect. We want all our staff to feel comfortable and be able to bring their true selves to work.
If you are looking for a worthwhile and rewarding career, where your work will make a real difference to the lives of local children and their families then we would love to hear from you.
Job description
Job responsibilities
Could you be our new Head of Operations and Projects? This is a rare opportunity to join Hope House Children’s Hospices in a senior role and play a vital part in achieving our mission; helping every child with a life-threatening condition to live their best life.
Hope House Children’s Hospices have an opportunity for a Head of Operations and Projects to join our team based in Oswestry. You will join us on a full time, permanent basis. In return, you will receive a competitive salary of between £55,056 - £59,289 per annum, depending on experience. Plus Car Allowance of £5,532 per annum.
About the Head of Operations and Projects role:
As well as providing leadership for the Facilities, IT and Projects teams and their experienced team managers, the Head of Operations and Projects will join the charity’s Senior Management Team and take the lead on strategic priorities including a multi-year programme of estates development, integrating environmental sustainability principles into operations and projects, the evaluation of emerging technologies, and business continuity and resilience.
You will be flexible in your approach to working hours and times and be comfortable to regularly travel between Hope House in Shropshire and T Gobaith in Conwy to deliver your role.
We are looking for a Head of Operations and Projects who has:
- A proven track record of leading teams in both operational and project roles.
- Professional/degree level qualification (or equivalent experience).
- Experience of leading change projects in support of strategic objectives.
- Exceptional communication and collaborative working skills.
- An understanding of digital workplace tools, IT infrastructure and facilities operations.
We are interested to hear from applicants from a broad range of professional backgrounds. If you are leader with both operational and project experience and are aligned with our charity’s purpose and values, then whichever industry you currently work in you may have the transferable skills to make a success of this role.
About us:
By joining Team Hope House and Ty Gobaith, you will be helping your local community and in return for this, we make a real commitment to your career, health and wellbeing.
We will support you by offering:
- Generous annual leave entitlement, starting at 34 days per annum with service increments
- Organisational pension scheme
- Blue Light Card and staff rewards programme
- Cycle to Work Scheme
- Wellbeing services which includes staff counselling
- Funded Medicash - Health Care Cash Plan
- Flexible working arrangements
- Great development opportunities
Closing date: 20th June 2025
Interview date: 2nd July 2025
If you think you have what it takes to be our Head of Operations and Projects and help us deliver our mission, then please click ‘apply’ now! We are welcoming informal discussions with our Director of Finance, People and Resources, Andy Fergus; contact us on 01691 679 679 or email jobs@hopehouse.org.uk to arrange a call. We’d love to hear from you!
The successful applicant will be required to obtain a Standard Disclosure from the Disclosure and Barring Service (paid for by Hope House).
Hope House and T Gobaith Children’s Hospices are committed to equality of opportunity and meeting the needs of children, young people and families. The care we provide and the environment we create to deliver care reflects our ongoing commitment to respecting the diversity of the communities we serve, and the individual physical, spiritual and emotional needs of each person and their loved ones.
Job description
Job responsibilities
Could you be our new Head of Operations and Projects? This is a rare opportunity to join Hope House Children’s Hospices in a senior role and play a vital part in achieving our mission; helping every child with a life-threatening condition to live their best life.
Hope House Children’s Hospices have an opportunity for a Head of Operations and Projects to join our team based in Oswestry. You will join us on a full time, permanent basis. In return, you will receive a competitive salary of between £55,056 - £59,289 per annum, depending on experience. Plus Car Allowance of £5,532 per annum.
About the Head of Operations and Projects role:
As well as providing leadership for the Facilities, IT and Projects teams and their experienced team managers, the Head of Operations and Projects will join the charity’s Senior Management Team and take the lead on strategic priorities including a multi-year programme of estates development, integrating environmental sustainability principles into operations and projects, the evaluation of emerging technologies, and business continuity and resilience.
You will be flexible in your approach to working hours and times and be comfortable to regularly travel between Hope House in Shropshire and T Gobaith in Conwy to deliver your role.
We are looking for a Head of Operations and Projects who has:
- A proven track record of leading teams in both operational and project roles.
- Professional/degree level qualification (or equivalent experience).
- Experience of leading change projects in support of strategic objectives.
- Exceptional communication and collaborative working skills.
- An understanding of digital workplace tools, IT infrastructure and facilities operations.
We are interested to hear from applicants from a broad range of professional backgrounds. If you are leader with both operational and project experience and are aligned with our charity’s purpose and values, then whichever industry you currently work in you may have the transferable skills to make a success of this role.
About us:
By joining Team Hope House and Ty Gobaith, you will be helping your local community and in return for this, we make a real commitment to your career, health and wellbeing.
We will support you by offering:
- Generous annual leave entitlement, starting at 34 days per annum with service increments
- Organisational pension scheme
- Blue Light Card and staff rewards programme
- Cycle to Work Scheme
- Wellbeing services which includes staff counselling
- Funded Medicash - Health Care Cash Plan
- Flexible working arrangements
- Great development opportunities
Closing date: 20th June 2025
Interview date: 2nd July 2025
If you think you have what it takes to be our Head of Operations and Projects and help us deliver our mission, then please click ‘apply’ now! We are welcoming informal discussions with our Director of Finance, People and Resources, Andy Fergus; contact us on 01691 679 679 or email jobs@hopehouse.org.uk to arrange a call. We’d love to hear from you!
The successful applicant will be required to obtain a Standard Disclosure from the Disclosure and Barring Service (paid for by Hope House).
Hope House and T Gobaith Children’s Hospices are committed to equality of opportunity and meeting the needs of children, young people and families. The care we provide and the environment we create to deliver care reflects our ongoing commitment to respecting the diversity of the communities we serve, and the individual physical, spiritual and emotional needs of each person and their loved ones.
Person Specification
Qualifications
Essential
- High level of general educational attainment.
- Professional or degree level qualification in a relevant subject (i.e. business management, leadership, IT, facilities management etc.) or equivalent experience.
Desirable
Skills
Essential
- The key skills you will require for this role include:
- Proven track record of leading teams in multiple disciplines
- Ability to manage cross functional projects to meet agreed objectives
- Highly developed computer literacy and understanding of IT systems
- Procurement and vendor management
- Managing departmental budgets and resources to meet objectives.
- Deploying resources in response to changing situations and demands
- Exceptional interpersonal and communication skills
- Writing, developing and implementing policies, reports and presentations
- Inspiring and leading others
- Ability to quickly learn and influence without direct prior experience
- Stakeholder engagement and customer service
- Delivering conventional and complex solutions
Desirable
Knowledge
Essential
- Leadership and team management good practice
- Project and change methodologies
- Buildings maintenance and supporting trades
- Understanding of digital workplace tools, IT infrastructure and networks
- Excellent knowledge of Microsoft 365 applications (Word, Excel etc.)
- Business continuity and disaster recovery
Desirable
Competencies
Essential
- The Competencies and behaviours that are critical in this role include:
- Delivering Results and Meeting Customer Expectations
- Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.
- Deciding and Initiating Action
- Makes prompt, clear decisions which may involve tough choices or considered risks; takes responsibility for actions, projects and people; takes initiative, acts with confidence and works under own direction; initiates and generates activity.
- Planning and Organising
- Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; manages time effectively; identifies and organises resources needed to accomplish tasks; monitors performance against deadlines and milestones.
Desirable
Person Specification
Qualifications
Essential
- High level of general educational attainment.
- Professional or degree level qualification in a relevant subject (i.e. business management, leadership, IT, facilities management etc.) or equivalent experience.
Desirable
Skills
Essential
- The key skills you will require for this role include:
- Proven track record of leading teams in multiple disciplines
- Ability to manage cross functional projects to meet agreed objectives
- Highly developed computer literacy and understanding of IT systems
- Procurement and vendor management
- Managing departmental budgets and resources to meet objectives.
- Deploying resources in response to changing situations and demands
- Exceptional interpersonal and communication skills
- Writing, developing and implementing policies, reports and presentations
- Inspiring and leading others
- Ability to quickly learn and influence without direct prior experience
- Stakeholder engagement and customer service
- Delivering conventional and complex solutions
Desirable
Knowledge
Essential
- Leadership and team management good practice
- Project and change methodologies
- Buildings maintenance and supporting trades
- Understanding of digital workplace tools, IT infrastructure and networks
- Excellent knowledge of Microsoft 365 applications (Word, Excel etc.)
- Business continuity and disaster recovery
Desirable
Competencies
Essential
- The Competencies and behaviours that are critical in this role include:
- Delivering Results and Meeting Customer Expectations
- Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.
- Deciding and Initiating Action
- Makes prompt, clear decisions which may involve tough choices or considered risks; takes responsibility for actions, projects and people; takes initiative, acts with confidence and works under own direction; initiates and generates activity.
- Planning and Organising
- Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; manages time effectively; identifies and organises resources needed to accomplish tasks; monitors performance against deadlines and milestones.
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
