Family Support Worker

Job description

Job responsibilities

Hope House Children’s Hospices have an opportunity for a Family Support Worker to join our team based Oswestry. You will join us on a full-time, permanent basis, although part-time working of 30 hours will be considered. In return, our Family Support Worker will receive a competitive salary of £21,568 to £27,859 per annum.

Here at Hope House Children’s Hospices our vision is to ensure that children who are affected by conditions so serious that they are not expected to reach early adulthood enjoy the best quality of life with their families– with access to specialist care and bereavement support when they need it.

Our aim is to ensure that no-one faces the death of a child alone and that every child and their family receive a service which is, inclusive, compassionate and supports the family to be fully involved in decision making throughout.

About the Family Support Worker role:

We are recruiting to two Family Support Worker roles, one based in Oswestry and one based in Conwy. Our Family Support Workers will co-ordinate of a small team of Keyworkers and in the delivery of a comprehensive pre and post bereavement service for each identified child and their family, this would include anticipatory grief support, end of life planning and advocacy. You will work alongside the wider teams at Hope House and T Gobaith, and you will also work with external care providers.

You will need to be a compassionate, caring and organised individual who can demonstrate a versatile approach to your work. You will need to demonstrate excellent communication skills with the ability to work in collaboration with families and a variety of different Professionals.

The Family Support Workers will work closely with statutory colleagues in Health, Education and Social Care to ensure the holistic palliative care needs of the family are met.

What we are looking for a Family Support Worker who:

Excels in working as part of a Multi-Professional Team in order to meet the needs of the individual child and family and to contribute positively to the maintenance of a person centred service at all times ensuring that family’s voices can be heard throughout intervention.

Is an effective coordinator in order to plan interventions, which individually meet the needs of the child and family, and to evaluate their effectiveness.

Is innovative and open to new approaches and ways of working in order to develop pre and post bereavement services in line with the individual needs and views of the child and family.

Is confident in acting as an advocate for the child and family in a range of situations and meetings.

What we offer:

In return for your commitment, we offer a great reward package, which includes

•     generous annual leave entitlement of 33 days per year with long service increments up to a maximum of 38 days per year

•     NHS pension scheme or organisational pension

•     Blue light retail discounts

•     Cycle to work scheme

•     Medicash health care cash plan

•     MyHealth Assured wellbeing support

•     Flexible working arrangements

•     Great development opportunities

Closing date: 17th December 2023

Interview date: Tuesday 9th January 2024

If you think you have what it takes to be our Family Support Worker then please click ‘apply’ now! We are welcoming informal discussions with our Head of Family Services & Therapies, Laura Prescott, contact us on 01691 679679. We’d love to hear from you!

Hope House and Ty Gobaith Children’s Hospices are committed to equality of opportunity and meeting the needs of children, young people and families. The care we provide and the environment we create to deliver care reflects our ongoing commitment to respecting the diversity of the communities we serve, and the individual physical, spiritual and emotional needs of each person and their loved ones.

Person Specification

Knowledge

Essential

• Experience of working in a community setting and or a multidisciplinary setting with children and families with complex needs.
• Experience of working with vulnerable families and managing crisis situations
• An understanding of the needs of children with life limiting conditions and childrens palliative care.
• An understanding of consent, GDPR and confidentiality management, Caldicott Principles and Duty of Candour.
• A working knowledge of the principles and implementation of Safeguarding processes and procedures.

Desirable

• n/a

Skills

Essential

• Personable and compassionate with an ability to engage others
• Able to work under pressure and within a high emotive service where individuals can present with acute distress
• Effective and confident communicator, demonstrating active listening skills, empathy and respect
• Good organisational skills, demonstrating effective time management, whilst using available resources efficiently and productively
• Ability to manage your own time and coordinate the workload of others
• Work independently in a lone working position
• The ability to communicate in the Welsh language for the post based in Conwy would also be an advantage
• Confident in representing families Hospice to health care professionals within meetings, MDTs.
• Willing and able to travel to meet the needs of the service.
• Good time management and ability to organise own workload.
• Ability to prioritise care.
• Ability to work independently alongside working as part of a team.
• Recognising limitations and seeking support and advice as required.

Desirable

• n/a

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hope House Children’s Hospices

Address

Hope House Children's Hospice

Nant Lane, Morda

Oswestry

Shropshire

SY109BX

Employer's website

https://www.hopehouse.org.uk/ (Opens in a new tab)